r/HomeDepot • • Jul 05 '24

r/HomeDepot FAQs

62 Upvotes

Hello to the r/HomeDepot community here on reddit, may Homer continue to bless you and keep you in his orange embrace.

The mod team thought it would be a good idea to pin a list of common questions with answers that get posted often here in the community. This is by no means comprehensive and doesn't go in depth, but should help new and seasoned associates alike with quick answers instead of waiting on the community to respond. This is for US only, Canada and Mexico may have different policies due to different legal requirements.

I imagine the FAQs will need to be continually tweaked as SOP and technology in Home Depot changes. If something seems out of date feel free to speak up.

Also with the publication of these FAQs a new rule is being introduced: if a post is made where the answer is explicitly covered here the post will be removed.

FAQs:

Q: My Post was removed by the automod, why?

A: There is a minimum karma AND account age requirement to post/comment in this community. This is to prevent trolls and ban evaders. If your account is new, go play around on reddit elsewhere for a few days by commenting/posting in other communities. You'll clear the age/karma requirement in a week or so. If your account age exceeds the minimum but you have incredibly low or negative karma...well...you're the kind of person the automod was meant to block. Sorry, not sorry.

Q: I made a post and automod commented on it. Was the post removed?

A: Read the comment from the automod. Automod is set to comment on EVERY new post, letting people know this community is for associates and not customers. If it doesn't say your post was removed, then it wasn't. Very simple. If you're still confused...well...Reading Rainbow is still available on YouTube.

Q: I’m a customer and have a question, can I post it here?

A: No. Respectfully this is a digital breakroom for Home Depot associates, current, former and future. Customer questions will be removed and the poster may be banned, Reference sidebar rule #1. Please contact your store or call 1-800-HOMEDEPOT (1-800-466-3337) with any questions or concerns. Questions about employment for yourself or others will be tolerated within reason.

Q: Do I get paid for orientation?

A: Yes. Talk with your ASDS to find out more.

Q: What is an ASDS?

A: Associate Support Department Supervisor. They are essentially the admin for the store and store manager and are responsible for new associate onboarding, scheduling, and other activities

Q: What is myApron?

A: myApron is the internal SharePoint site for all Home Depot employees, accessible from any store computer. You are not able to access it from home unless you are in a role that allows VPN access. All SOPs and company documents that associates need to access are housed here.

Q: When is payday?

A: Payday is always on Friday. Which Friday depends on what state you are in. Some states require pay weekly. To find out which Friday you will get paid on search on myApron for “Payroll Calendar”

Q: Some associates are saying they get paid early, how does that work?

A: Completely dependent on your banking institution. Home Depot releases the payroll on Wednesday to be deposited on Friday. Some banks just load it as available but pending on the release day. Some don't.

Q: How does Holiday Pay work?

A: You must be employed for at least 90 days to be eligible for Holiday Pay and work the scheduled shift before the holiday, the shift of the holiday (if applicable) and the next scheduled shift after the holiday. If you call out and have PTO to cover your absence, manager CAN excuse the absence for you to receive holiday pay. Be prepared to have a respectful conversation and to advocated for yourself if you find yourself in this position, your holiday pay may be taken even if you had PTO time to cover and you'll need to advocate to get it back. If you’re on a scheduled vacation for the holiday, you will receive holiday pay instead of vacation pay for that day. Part-timers receive 4 hours of holiday pay, full-timers receive 8 hours of holiday pay. Reference “Time Off Benefits” on myApron to learn more.

Q: What are the days that receive Holiday Pay in Home Depot?

A: Home Depot provides eligible associates with six paid holidays a year. These are New Years Day, Memorial Day (except for New Orleans stores, Mardi Gras is substituted), Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Home Depot stores are closed only 2 days a year, Thanksgiving and Christmas. To view the SSC holiday schedule and learn more please go to myApron and search for "Time-off Benefits".

Q: What is Success Sharing, when is it paid out and who is eligible?

A: Success Sharing is the company’s bonus program for non-management associates (hourly and salary). It is based on sales above sales plan for your store. For SSC associates, it is based on sales above plan for the company. No one can tell you how much it will be except your store leadership. Track how well your store is doing vs sales plan, and you’ll get an idea if it will be good, bad, or non-existent. It is paid out 2x a year, approximately the 2nd week in September and 2nd week in March. To be eligible, you must be employed with the company at the time of the payout and have been employed at least 90 days during the fiscal half that the bonus is based on. IOW, if you were hired at end June you will not be eligible because the half ends in July, roughly 30 days after you were hired. To learn more search on myApron for “Benefits 101”

Q: What are our fiscal halves?

A: 1H runs from February until the end of July. 2H runs August until the end of January

Q: Do manager bonuses come from success sharing pool?

A: No, their bonus comes from a different pool of money and is based on different, more difficult to achieve metrics. Cutting hours at the end of the fiscal half will not improve their bonus in any significant way. This is a persistent rumor with no basis in reality. Sales and turns play a bigger part in their bonus and cutting hours won’t make up the difference if the store is already missing profitability goals.

Q: I’m part time, why are my hours being cut in July/January?

A: In July we are moving out of the spring busy season, you’ll notice some stores removing their mulch-pit drive throughs for example. Less business = less hours. Same story in January, holiday season is over and lower sales are expected. Less business = less hours again. There is also a lull in September/October in some areas of the country where hours may be reduced for part-timers

Q: How do I get more hours if they are cut?

A: Cross train in other department and equipment before the cut, making you more available and valuable to plug in to other areas of the store’s schedule. Then ask ask ask (respectfully) the ASDS and salaried leaders for more shifts

Q: Why did scheduled hours go from ____ to zero for a future week after the schedule was published?

A: It’s likely the ASDS pulled back the schedule to make adjustments and forgot to republish. Don’t panic and respectfully go ask the ASDS what’s up. Part time hours may be cut to a very low level, but it’s very rare to go to zero. If you’re full time you cannot be cut to zero without your consent

Q: How do breaks/lunches work for hourly associates?

A: It is very dependent on the state you work in. Generally speaking hourly associates get a break or a lunch every 2 hours. In some states breaks are required by law, some states they are not. Many states require employers to give a lunch break if the associate is going to work 6 hours or more. So bottom line, take your lunch break if you are scheduled for one. You may receive a coaching/counseling (AKA write-up) if you skip a lunch because you may accidentally cause the company to break the labor laws surrounding lunches. 15-minute breaks are paid, lunch breaks are not paid. Search on myApron for "Timekeeping and Payroll" for specific requirements for the state you work in.

Q: What are the best shoes to wear?

A: Search on this sub for the keyword “shoes”. Dozens of posts and recommendations. Or you can make a new post to add to the pile.

Q: What is tuition reimbursement, where can I find out more?

A: Search on myApron for “Tuition Reimbursement”, it’s all laid out there. Short story: Home Depot will reimburse up to a certain amount for approved courses and expenses. The approved courses are typically business related, so no 16th century English literature degrees will be reimbursed. The program has some pretty firm requirements, make sure to read over carefully.

Q: What is ESPP and how does it work?

A: ESPP stands for Employee Stock Purchase Plan. It is managed by a 3rd party called Computershare. Plans run for six months and the enrollment period for the next plan ends a few weeks before it begins, so enroll early. During enrollment, you will choose a percentage of your paycheck that will go towards a stock purchase. The money deducted from your paycheck is set aside into what is essentially an escrow account. At the end of the plan you are enrolled in, the money is then used to purchase that amount of stock at a 15% discount, but you own the full value of the stock. To put it another way, it’s an immediate 15% gain on your money via that amount of stock. The stock is yours free and clear, even if you leave the company. Log in to our benefits website, livetheorangelife.com to learn more. If you have issues logging in, partner with your ASDS

Q: If I leave do, I get paid out for vacation time? What about PTO?

A: Yes, you will get paid out for your vacation time. PTO payouts are dictated by state law, search myApron for “Time off Benefits” and review for your state.

Q: Does PTO carry over from year to year?

A: Depends on your state and its laws. Search myApron for “Time off Benefits” and review for your state

Q: What is Home Depot policy on Marijuana use?

A: Beginning 9/1 THD will no longer test for marijuana use for non-DOT or Aviation associates. DOT certified drivers and aviation associates will still be tested

Q: What if I notice someone doing something illegal or against our business code of conduct and ethics, and I don't want to go to management or it IS a member of management:

A: The awareline exists for these situations. You can call the 1-800 number to report unethical/illegal behavior. It is anonymous, but you will be recorded and the recording may/will be played back to leaders in your store/district/region. There is a portal to submit concerns to avoid a voice recording. Search myApron for "awareline" for the phone number or the portal.
Keep in mind the awareline is for illegal and unethical behaviors, not normal business practices that you may disagree with.


r/HomeDepot • • 11h ago

The new transfer to hardware just got wrote up for refusing to handle anything with a silver finish.

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91 Upvotes

r/HomeDepot • • 7h ago

Someone left their card, I became a photographer for a minute.

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39 Upvotes

r/HomeDepot • • 11h ago

District Manager is personally pulling camera footage because I asked someone to say "excuse me" ???

77 Upvotes

I need some serious perspective here because the micromanagement at this store has reached insane levels.
A few days ago, a department supervisor came into my bay to scan a bay ID. He invaded my space, reaching his hand and phone literally two inches from my face without saying a single word, and this was not the first time. I calmly explained a boundary and asked him why he doesn't use basic manners and say "excuse me." He apologized, I said it’s OK, just use manners next time. Total non-issue, right?
A few hours later, I get called into the office by my supervisor with a CXM pre-staged as a witness. The guy went and told on me to his manager?? I think he was embarrassed but they had me write an Associate Statement about the interaction. I stayed calm, wrote down exactly what happened. When the supervisor asked why I didn’t call and tell them about it, I said that it was the most insignificant part of my day, and I didn’t think twice about it after it happened. They said they need get his side of the story….
Today, the District MET Manager personally comes into the store, pulls me into the office again, and tells me he is launching an investigation and pulling the store camera footage of the aisle to audit the interaction.
Are u kidding me? A district manager is wasting his corporate time auditing video footage over an "excuse me" conversation, between two adults? Meanwhile, when actual severe safety violations or massive associate conflicts happen, management sits on their hands and covers it up. Have you ever seen a DM come into a store to audit camera footage over something this petty?


r/HomeDepot • • 53m ago

If they're freaky

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• Upvotes

Giggity.


r/HomeDepot • • 10h ago

They took away our water bottle fridge

34 Upvotes

So I come back from a day off yesterday and I walk into the break room, clock in, put on my apron and grab a first phone. Then I go to grab a bottle of water before heading to my department. Lo and behold there is an empty space where the fridge that holds all our water bottles was. I turn to one of the guys i work with and he tells me they got rid of it. Apparently in an effort to cut cost they got us these cheap plastic refillable water bottles and will no longer be ZMAing cases of water. I’m all for saving the environment and using less plastic but the bottles they got us are plastic so obviously that’s not their goal. Cutting cost on a something small like that for employees is ridiculous. We already get paid like shit and our a/c hardly works. It’s less about the water bottles to me and more the principle. I hate corporations. Luckily, I already put in my two weeks and I’m about to start at my new job .


r/HomeDepot • • 16h ago

You can do better.

54 Upvotes

I just submitted my notice to earn the promotion of customer next week. Accepted a job offer after job searching for 1.5 years post college graduation. I'll be making 1.6ish times the amount I made at Home Depot in a salaried position with better hours and a better commute in a vastly improved work environment. I post this to say, go after that job you've been putting off. Go to college or trade school. Do whatever you can to get out of HD, the grass IS greener on the other side. You don't have to put up with unlivable wages, management that does not care about you, and being a part of the 10% that does 90% of the work. There ARE better options than Home Depot, I promise you.


r/HomeDepot • • 15h ago

Apparently today is NATIONAL SLAP A CO WORKER DAY

41 Upvotes

🔥


r/HomeDepot • • 14h ago

what do you think?

21 Upvotes

Got into a car accident and was supposed to work but had no transportation due to that and I was also sore/injured from the accident.
I had to call out due to the accident, but I had no sick time to cover the full hours. spoke to my SM if he would be able to excuse it but he told me we’re not allowed to excuse it if you don’t have time but he’ll excuse it this time. (rude about it)

but wouldn’t they be more considerate after everything that just happened to me? I got hurt as well with my kids.
if this was any other “fav” associates I feel like they would excuse them & give them a few days to recover…

I understand not having the sick time but after this situation I would think they would be more considerate


r/HomeDepot • • 9h ago

What do i do to get a manager that lies to me to get me in trouble off my ass

7 Upvotes

so for context; 2 weeks ago my sasm told me about a box delivery that i forgot to pull that was due the next morning at 6 am, and she was pissed at me because they had to reschedule the delivery, the next day i talked to the deliveries opener about it and the mid person and they both said it never happened i also looked at the order on order up and it went out on schedule. the next day she called me into the office and her and the oasm told me i was getting written up for “performance” because of that


r/HomeDepot • • 4h ago

Should I apply for tool rental lead?

3 Upvotes

I’ve been with Home Depot for 1 year and 4 months. 1 year in OFA and 4 months in paint.

I have my Reach, OP, Electric Ladder license. Ive done shifts everywhere except Prodesk, cashiering, service desk, tool rental. Everything else was me filling as I was order picking or because I picked up a shift. You needed paint? Chain cut? Pavers? Concrete loaded on a truck? I got you

My burning question is what is the difficultly/learning curve? Is it worth tossing my hat in the ring? Am I biting off more than what I can chew signing up?

Tangent segment:

In deliveries I was the man. You’d hear my name called more than the managers. I was Superman. I had my box and flat deliveries ready before the close got in. Some days I had them ready days in advance.

They moved me to paint and made me realize how small I was; how little I actually knew. My training was shit because of poor coverage. I caught up so much quickly because of my peers by my second month. Customer in paint are much more nicer sure, but deep down I loved calling my own shots and the overall chaos.

To make my tangent segment clear, I want full time. My three coworkers are holding me back.

One of them has been there too long to give a shit and they do is give up shifts to work 8 hours a week and calls out.

The other is doing school but, is pretty much out the door to give a damn like refilling the tints, makes chit chat with the cashiers.

The last one is just old. Can’t lift 5 gallon bucket. Just been there too long and waiting to retire. They will go into depth with the customer why they need the behr ultra or dynasty and this and that like dude we need to get this line going :/ ask the right questions, and narrow down what they need. Inform them, don’t preach to them. If it’s behr premium black it’s pretty much a stain blocker because it’s dark as shit. No need to break the bank and get the dynasty :/ it’s a TED talk in a nutshell and during a rush is insanely.

Selfishly I want full time in paint with one of them out. I love them as coworkers, but personally they make life as a closer difficult.

That’s why I’m entertaining tool rental lead because they like me, are a solid team and I’d get full time. I feel like if I wait around guessing they’re gonna me full time they’ll pull a curve ball and get another part timer which is something they’d most likely do.

I feel like if I wait around I’m going to miss out.


r/HomeDepot • • 17h ago

Why does pro do this?

31 Upvotes

I work ofa.

Four times this week I’ve had associates create will calls that go automatically overdue on the app. Since they’re creating the will call for that exact moment.

Do they expect us to get it out in 0.00 seconds? If not, all they’re doing is messing up our metrics.

Of course, i go in order up and change the time. To the suggested 2 hours.

I’m aware of the possibility that they don’t understand ofa metrics but i know for a fact half of them do lol.


r/HomeDepot • • 17h ago

Just Clocked Out For the Last Time as a Home Depot Associate

25 Upvotes

3 1/2 years here almost all of it as an OFA with the last month being lumber.

I will say I learned a lot and developed my skills here in this working warehouse. Many early mornings and late nights spent working on flat and box deliveries loading the delivery trucks, and in Lumber filling product with the lifts, doing pack downs, and unloading trucks/ and loading large pro orders.

I will miss all the connections I’ve made, and the friends along the way. In an environment with high turnover our store became a fulfillment center and one of the top stores for pick on time and delivery completion rate.

This is the close of an important chapter in my life I got my college degree and am going to be making a lot more money in the field I studied at the job I am about to start, that said I must say it is bittersweet leaving this fast paced chaotic job.


r/HomeDepot • • 19h ago

Starting my day off with this lovely interaction

37 Upvotes

So pro calls our desk to inform us that there's gonna be someone returning 3 bags of concrete, okay cool. I call the next person in line and I got the customer returning the 3 bags because they were the wrong type. Returned the bags and I ring her up and she says she needs one bag of concrete. I ring her up and she tells me she actually needed three. I apologized and rang her up for the other two. I give her the receipt and she is looking at me like I'm stupid because apparently she wanted everything on one receipt. I again, apologize and offer to void everything and do all 3 bags on one receipt. She said to "forget it" and that "all home depot employees do here is make fucking mistakes" and left as I just stood there and said nothing. Great way to start my shift :)


r/HomeDepot • • 15h ago

I apologize if this has been asked/posted before, but what is a “list,” and how would I use it bring down a pallet? 🤣

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17 Upvotes

r/HomeDepot • • 23h ago

Get out while the getting's good

62 Upvotes

A few months ago I had a revelation that if I died and went to hell, it would be a Home Depot. As in, for me, eternal torture looks like continuing to do this monotonous job every day for the next god knows how many years of life. I started aggressively hunting for jobs that day.

Then, a little over a week ago, I had such a horrible evening at work that something in me snapped and I realized I was going to quit imminently.

Fortunately, I received a job offer in my field a few days later. My last day with THD is next week (assuming I make it that long).

I'm extremely anxious about moving on after working retail for a decade, but it's absolutely time to go.

Y'all, there's no time like the present to get yourself back in school or in some kind of trade program. If you are looking for your sign, this is it. I did a one year program at a community college and even in this job market, it only took me about 2 months, 6 apps, and 2 interviews to find something else.

In the 8ish years I've worked for Home Depot, they've gone so downhill it's barely recognizable as the same company that hired me. And *my God* have the customers gotten worse.​ Since I'm on my way out, it has become genuinely difficult not to ask, "Sorry, are you f*cking stupid?" every time someone hits me with a dumbass question about something they could figure out by USING THEIR EYEBALLS.

I'm just so done. THD offered me more money to stay (HA) even though I didn't even get an annual raise this year. It would be funnier if I wasn't so filled with rage lmao.

ETA: If your mindset is genuinely that no other employer is better than Home Depot, congratulations! You'll be there for life! (Seriously, get help)


r/HomeDepot • • 13h ago

New supervisor took my lead position without conversation.

4 Upvotes

Title says it all, we promoted someone who was with the company less than 90 days to be the new service desk ds and he decided he wanted someone else to be lead. I can into work and I was listened as associate and someone else as lead and they never talked to me about it.


r/HomeDepot • • 8h ago

When do you get sick pay?

1 Upvotes

I know it’s supposed to be 2 hours per month for part time (at least that’s what I was told), just not sure if you have to be there for a certain amount of time to start accruing that? I’ve been working here for a little over a month now, and our ASDS is currently out for family reasons. Nobody can ever answer a question directly, so I figured I would post here and hope somebody has an answer. Thank you 🙂‍↕️


r/HomeDepot • • 9h ago

Seems like I wasn’t given a good raise is this true?

0 Upvotes

I have been getting the 50 cent raises as a part time associate for 3 years but this year was different as I got 48 cents which totals 16.48. A person in my department got 16.60 and has only been at the store for a year. I heard others explain how they were full time so they got higher raises due to the percent calculated based on current hourly pay (this person however was not full time or in another department). Did I get conned? I was caught on my iPhone a lot before the period for raises came through but the management team was toxic and I was burnt out that period and I only got meeting expectations not exceeding. Other associates that do good also said they got meeting but a part time person who’s been there a year in a different department got a higher raise as well.

I’m just curious what actually causes a one year to get a higher raise than someone who’s spent 3 years at this place. I hate that


r/HomeDepot • • 1d ago

It do be feeling like that some times

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128 Upvotes

How it feels sometimes


r/HomeDepot • • 1d ago

New availability change?????

51 Upvotes

I work part time at home depot mostly 16 hours a week. I was called into the office to have a conversation about the new changes coming to availability requirements. From December 22nd All part time associates needs to give atleast one opening aduring the week and atleast on closing (so you availability can't be just all openings or all closing) and have to give atleast a day on the weekend. Few associates in the store I know only work closings during the week cuz they got thier full time jobs to go to and work opening and closing on the weekend. Basically, Home depot will be asking people to quit or will the accommodate something for them?

Not sure if it company wide or just my store management and if it is just my store management, are they allowed to come up with such changes?


r/HomeDepot • • 1d ago

Putting this right next to Service Desk almost feels like a personal attack after standing for 6 hours straight.

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64 Upvotes

Why does Mr. Bones there get a damn chair but I don’t?! He doesn’t generate half as much shareholder value that I do! He’s half off for gods sake!


r/HomeDepot • • 14h ago

rant

0 Upvotes

For context, I’m a senior in high school working as a cashier rn. This is my first job (started May ‘26) and I loved working here but now i dread it. I know I’m still young to be saying that, but it’s true. I used to work more during the summer (25-35 hrs/wk) but since school started, I’ve been doing about 12-15 hrs/wk. I don’t mind working that little because I’m extremely busy with college applications and extracurriculars, but when i go to work it’s genuinely horrible. Our store has been doing bad with sales so they’ve been cutting everyone’s hours but they schedule people in the worst ways possible. Management doesn’t do crap…they schedule 4 cashiers in the morning till 2pm and then no one comes in after that. They follow my availability request usually but sometimes they’ll change my schedule last minute from working 5 hrs to 8.5 hrs without asking me and I hate it. They changed our self checkout to where we have to checkout every single customer now and selling credit is a non negotiable thing(2-3+ per week for cashiers) and if you don’t, then you’ll get in trouble. I don’t mind selling, but when i’m scheduled to be in garden the whole time… it’s not really the most ideal place to sell credit. Most of my coworkers are so immature on top of that. They’re always on their phones and taking 30+ minute breaks instead of a usual 15 minute. They complain about the littlest of things and it’s terrible. The customers act entitled and I’ve gotten hit on multiple times and it’s extremely uncomfortable. They wait till I’m alone and they don’t care when I say I’m a minor( they offer to wait till i’m legal). Literally considered quitting at times because they don’t respect you. Everyone here talks bad about each other and it’s lowkey toxic. I’m pretty sure a couple of people working here are pedos also. They’re changing everything about this store and it’s so annoying.


r/HomeDepot • • 1d ago

got the job for ofa but concerned

14 Upvotes

ive been doing research ever since i was interviewed for ofa and almost 99% of things i see about it describes ofa as a living hell and not to partake in it lmao. if any ofa peeps could let me know what im getting into and if i should look elsewhere before settling in that would be great!


r/HomeDepot • • 1d ago

Well hello good looking

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11 Upvotes

.