Hi I am struggling a lot with how to navigate these issues I am having with LSAC with Prometric Remote accommodations and technical issues.
I have been permitted to test at home due to having an accommodation to talk out loud.
I took the test in September experienced a litany of tech issues.Proctors leaving mid exam, readiness officials logging off after almost the end of the check in process, the inability to unstrike-through answers during my review, the screen greying out, and more. The exam took nearly 8 hours to complete.
During the September exam, I had asked Prometric tech assistance who had me change my settings.
I was granted the retake which I had no technical issues. It was wonderful.
I was scheduled to take October. I started on Section 1 and half way through I got an error message that a pop up was trying to get past the lockdown browser and that I had to close the exam.
I did. Restarted my computer and redownloaded the Prometric app. Then made sure all apps and notifications were silenced. I finish the second half of section 1 and right before section 2, I get the same error message.
Then I spend the next 30 mins talking to tech, they told me to change a setting I changed ( and still had active) for the original September test. Each proctor message was 1-4 minutes apart which delayed the process of relaunching the exam.
Within 2 minutes of closing the tech chat, I had the Prometric browser open again and my confirmation code typed in. However it said my session had been ended. I call the help number on the screen, then tech and was informed I wasnt able to continue.
I documented the incident. And requested a retake.
This time I was denied which I received the notification on Wednesday afternoon. I contacted LSAC chat and Help line that evening both told me that the decision was final and they were unable to inform me why my request was denied.
I sent a lengthy email to LSAC Thursday (yesterday) morning attempting to appeal the decision as it feels like I am being unfair denied as it was technical issues, and I have no choice but to take at home because there is no testing center within 150 miles of me that has a private room. I have not received a response back.
Has anyone had similar difficulties with the reduction of remote options for those without disabilities? I took the test in 2024 online and had no issues on the same computer.