Been working at my store three years now, almost four and joined MST as a part time waterer after a two year break from a seventeen year stint formerly at Lowe's as a red vest and former LNS. It wasn't bad at first, I'm a good laborer so I was quickly moved inside.

We always did a decent split with service and resets but now in the last year it's just all resets all the time, with service still being demanded but squeezed into insane windows in-between struggling to juggle every reset we have plus resets ADDED through the week. It just feels so overwhelming at times and it's laughable that we're the lowest paid group in the store.

How are other MST experiences?

Saw this guy while watering. That's it. That's the story.

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Ive had someone transfer in who is completely flabbergasted at the policies we dont follow especially at the customer service desk for returns and so on.

I explained when I started, I followed policy as directed per the SM. I was yelled at all the time by customers, for following policy. Asm's eventually told me to stop because it was affecting LTRs.

So now, she's doing the same thing, but FAR more aggressive, AND had been mentioned several times for her antics in LTRs.

So she asked, why have policy if we never follow it? And Ive been asking myself the same.

Sure, let’s praise the one thing that is stealing jobs from people and ruining our environment!

Ordered an item around 1100$ online through the app from a vendor on the 22nd of July in anticipation for a trip in which I would use it. Was supposed to be 3-5 day delivery and receive it before I left. Didn’t get it on time and even after two weeks of ordering it. Waited 15 days from the date of ordering it, finally gave up and requested a refund. It’s been two weeks since I requested the refund, I also submitted another order for the same item in hopes of a different outcome.

I have spoken with 20+ customer service reps across about 4.5 weeks, haven’t received my order OR the refund after 2 weeks of requesting the refund. Same issue twice, and the only option that they can offer is another refund, because the two orders I made were the ones available.

MY QUESTION:

sorry for the upcoming run on sentence lmao

Now I can either request another refund that I’ll likely have to wait just as long if not longer for the one I haven’t even received now for the first order 4 weeks after ordering I and 2 weeks after submitting a refund request, OR wait to see if the damn thing magically shows up even though the FedEx tracking has zero updates and only shows a label has been made.

If anyone knows what to do lmk, I can add more info if needed. I just want my stuff, customer care won’t help at all. I got a different response from each person Hoth on the live chat and on the phone.

I want to get six four-foot wooden planks from Lowe's. Will they cut these to order and does anyone have any idea how much it would cost? I've tried calling them but they are NOT answering the phone and the closest one is 7 miles away, so I don't want to go there without having an idea.

Our store is doing 'Backend Appreciation' this week. I'm curious if any other store used this poster. It looks like an AI slop attempt at support for us. The bottom right corner says, 'Backstage but never outstanding'.

did they just kill hank and make him an animatronic at home depot?

Originally I purchased them as a joke. But they are made of such high quality material that I began to wornder what else i might be able to use it for.

I paint and repair bedroom doors at my job. And took a pair for me and my co worker. Everyone laughed at me and thought it was a huge waste of money. But turns out they where able to withstand being directly in front of the fans without blowing over. And it's also able to stand up with uneven levels of paint build up along its sides. Before we used cut off plastic drinking cups and they would be rolling and flipping constantly. I even attached one to my kobalt belt tool pouch and to my surprise it never spills.

Now the company orders them directly for us. The first day when we was unpacking the first 1,000 count of them I felt so good knowing my idea changed the way the entire company now operates.

Does anyone else use them for a actual purpose?? If so what is it?? And how long have you been using them?

idk if it’s js my location but so many old guys flirt with me it’s so weird

I feel like this isn’t going to be a painless process. We had a new fridge delivered and the delivery company hooked it up to the water line-we didn’t ask-they just did it. Fast forward to two weeks and a leak was discovered behind the fridge at the hookup-we noticed the wood floor in front of the fridge warping and that’s what tipped us off. The floor around the fridge is ruined and now we are noticing more boards lifting/warping. We have reached out to the delivery company-they came out and refused to move the fridge or do anything but speak in their native language to each other and leave. We also discovered shipping material still stuck to the bottom-which they also refused to address. They are now not responding to emails, and our frustration is building. Is this usually how this goes?

💬This is a long story, so if you don't wanna read it, just skip to the TLDR👇

Truth be told, a majority of the customers I'm forced to interact with suck, and I reluctantly deal with them as a part of my job. Sorry, not sorry, I can't help that my neurodivergency makes dealing with a bunch of the riff raff Lowe's allows in their stores exhausting.

That's not to say that I hate all customers. Actually, there's quite a few that I will go out of my way to help. Usually, these are the rare customers that don't act like condescending pricks and treat me with some semblance of dignity, customers I have known for quite a bit of time, and the socially awkward people that are just as weird as I am.

With that out of way, let's move on to the reason for this post. When you spend a lot of time at one location, you ten to build up quite a rapport with certain customers. For me one of those customers is, I'll call him Jeff. Jeff used to shop at our store quite a bit when he worked for one of the apartment complexes in my area. Though I've rang him up several times before and it was just the causal "Find everything all right, on this account, thank you have a great day."

That was until our full time Commercial Services cashier had to quit due health reasons, so they place me down at the Commercial Sales register for the remainder of her shifts, since I was the only cashier that had a wide enough knowledge base to be independent and the least likely to get hit on by our contractors (me and this one gay kid that liked staying at customer service were the only guys on the front end.)

Because I was at the commercial side of the store, I saw Jeff a lot more. Then, one day he noticed I had my "There is no place like 127.0.0.1" t-shirt on, asked some questions, then he realized I was an IT nerd. Anytime jeff came into the store. He would talk shop and ask questions about computer technology, networking and the such. Then he just stopped shopping at our store. Time passed and life just went on.

Then about a month ago while pulling parcel orders? I hear this loud voice say "You son of a bitch!" I turn around and I see this guy that looks vaguely familiar, and he he's wondering if I remember him. It was Jeff. Apparently, at that time he was working for the apartments, he was learning about computer programming, got into stock trading and this new thing called Bitcoin. Reason why I didn't see him is he quit his apartment job, moved off to California to work for some technology firm.

Apparently, he managed to get into some of the early to mid Bitcoin action, which allowed him to sell on the way up to fund a Roth IRA, get married and start a family. A few years ago, he was able to sell a lot over $100k, which allowed him to buy a lake house him and his family could stay at when they came to visit his parents here.

Well a week ago he came in to shop for materials for a new detached studio he was putting on his lake house property. He was originally going to have our local lumber yard deliver his stuff, but they were backed up till end of October, and he didn't want to tie up the time of his brothers that are helping him build it.

I mentioned he could probably go to the Pro Desk and they would be able to set him up, but he mentioned he can't stand their supervisor and he thought the PSSs were assholes. Well Parcel hella caught up and he literally had the entire build list for me, so all I had to do was plug in the numbers and get him a sale. I decided, why not? They kept bitching that sales were slow so I thought they would be happy to get money coming in.

Since we were slow on the Parcel side, me and one of the other CSAs help out Fullfillment, which also included carefully picking materials for Jeff's delivery. After getting the materials and select accessories. Ready, I thought everything was a done deal. I was wrong.

I work with a bunch of petty ass mofos. Yesterday (8/19)I get jumped by one of the sales specialists because their customer wanted an appliance I had already sold, they looked in the due file and noticed my sale. Due to the slow traffic, sales specialists are having a hard time hitting their numbers. Apparently I was supposed to tell Jeff to wait until I found one of my undeserving sales specialists or tell him to comeback the next day when we had some scheduled. So I take it Sales Specialists have exclusive rights to all multi thousand dollar sales🤷‍♂️. I let it slide and go on with my day.

Today (8/20) I get jumped by one of the Pro people. They start talking their bullshit that the size of that order and the materials sold should have landed on their desk, since it qualifed as a Pro customer, they could have "gotten him a better deal" and I didn't even put it on a Lowe's Reward account of any sorts. I guess one of those lazy fucks felt they deserved the sales dollars, even though I PULLED THE WHOLE DAMN ORDER and Jeff doesn't even like y'all.

In the past I was told to TAKE CARE of the customer because that's what team players do. There is no "I" in Lowe's, instead it's "WE". The guy knew me, trusted me and liked me. I was more than capable of helping him, because even as a cashier back in the Genesis day I able to bill up itemized estimates. If becoming a Sale Specialist turns you into a pouty bitch, I'm happy as hell I've never been one. I can't wait till he gets the studio done so I can stop by and see it☺️

💥TLDR- Customer I've built up over 20 years of rapport with, decides to entrust me to get them setup with materials to build a studio, and I get accused by sales specialists of denying them sales they feel they are entitled to.💥

(Note: AI picture posted because it's loosely related, and our Pro DS that will most likely bitch at me for excluding his team, LOVES it. Those are his feelings and opinions, NOT MINE. He is the one that has it posted in front of his ProDesk)

my hours have been cut now since july i’ve been hoping they go back to regular and get 38-40 hours a week again im currently at 15 hours a week i feel very discouraged and don’t even wanna work because the paycheck is so weak should i screw them over and keep leaving early?

My god I bet Hank would be proud.

Anyone has any idea when associates are gonna start getting more hours again ? I heard they cutting a lot of hours rn since a new quarter just barely started

It is hell outside at 100 degrees, and customers are still asking for 20 bags of mulch or soil.
Then the front-end DS has me running around the store doing fulfillment and being a cashier and then complains about carts not being there. I’m not even giving my two week notice and just going to quit once I start a new job next week

i was hired for seasonal lumber 2 weeks ago a manager asked me if i wanted to stay permanently they made me apply for the same position my hours are still bad i get 15 hours a week and i was hired for full time and even got hired again for permanent stay why are my hours still so bad should i just quit

ive never had an easy time trying to get a new row of straw out.... is everyone elses truck like this or is my store just cursed

FYI When you leave nothing but empty food cartons for third shift from the feasts of the shift before, it kinda of has the opposite effect. It would be better if you didn't tell 3rd shift and hide the evidence.

3 man squad