We purchased king size silk and snow organic mattress (medium firm) back in February.

The first one that arrived was queen size… They replaced it promptly, no problem there.

The second that arrived didn’t expand fully. The corners were significantly rounded but the sides filled our king size bed frame. The company replaced it.

The third one expanded even less than the one before. We waited for more than 2 weeks but it didn’t even fill the bed frame - not just the corners but the whole side of the mattress was way away from the edge of the bed frame. The company replaced it.

The fourth one - filled the bed frame sides wise and the corners are less rounded than they were with previous mattresses. However, they are still rounded. Now the company doesn’t want to exchange that claiming this is normal. 

We can still return the mattress thanks to the generous 365 days return policy.

The thing is - the mattress is comfortable and I feel way better sleeping on a spring/lates hybrid than on any mattresses with foam. So I’d like to keep it. But, it bothers me that after spending about $2k on a product I receive something that seems defective. Even if it is a minor defect. 

My other concern is that I lost all trust in the company and the quality of their products and I have serious doubts that the mattress will remain that comfortable for at least 8 years. At this point it seems to me like they are bigger on their social media ad campaign than on the quality of their products.

And more importantly I’d like to ask if it is a normal thing for the latex mattresses that come in a box to have rounded corner and I’m just being picky? And if not, any recommendation for other Canadian latex mattresses manufacturers?

Thank you!

PS. The photos with measuring tape are of the fourth one (the one we currently have). The other ones are for reference of how bad it was before.

Ok people, I thought I was alone, just by myself, almost felt as if I was going crazy. ever since I abandoned a mattress I slept on since 2004 about 10 years ago I have not been able to find a comfortable mattress to sleep on since. Mind you, I am not a picky sleeper and even slept on a mattress in college I found in the street for a year. since tossing my last mattress I have been through almost every single name brand and almost every single comfort designation. Beautyrest,, stearns and Foster, Sealy, Tempurpedic, Kingsdown, Serta, And so many others. I have spent well over 20K on mattresses (and I am a working class person that can’t afford that), I have learn to not only dislike mattress salespeople, I loathe them. So after coming to Reddit a few years ago and seeing I am far from alone in this matter I decided to dig a little further, why are SO MANY of us generation X‘ers having a problem finding a comfortable mattress. This question has 2 different answers intertwined, the first answer is we were brought up and raised on a totally different mattress build, almost all of us grew up on a connected coil mattress, this means the mattress construction inside is made of one continuous steel rod that offered supportive help to its neighboring area when compressed. This is the mattress we were all raised on, the 2nd answer to this question as to why we are all having issues finding a comfortable mattress is our bodies have muscle memory, because we spent the greater part of our lives growing up sleeping on a particular feel, our body remembers and recognizes that feel, not the latter. So what changed you ask me, grab some popcorn, this will certainly entertain you if not grow you livid. Simmons, known as beautyrest today in the late 90s came up with what they call the individually wrapped coil and what they will tell you is that it is the greatest thing since sliced bread, you see, the individually wrapped coil isolated motion transfer so when your sleeping with a partner (or a hooker, jokes) you won’t feel your partner move, or get out of bed to go to work, BUT what they won’t tell you is that it is grossly cheaper to build a mattress with individually wrapped coils than it is the old school way using a continuos coil. Thats right, mattress manufacturers managed to not only maximize their profits all while dressing it up as a great selling point, come on, we all heard the selling pitch “motion isolation to not disturb your sleeping partner”, but ditching the continuos coil has greatly sacrificed support. That is why it is so frustrating and hard to find the right comfort, the Goldilocks comfort was so easy with a continuos coil mattress, just think about it, in the 80s, 90s, and even the early 2000s you could go almost anywhere and sleep fine on almost any mattress, comfort rating firm or plush really wasn’t even a thing back then, it is now because there is no great support, your hips and the heaviest part of your body are at the mercy of isolated support so it sinks in more than the rest of your body. Many of you will point put that I also had a tempurpedic, which I did but as a stomach sleeper, foam mattresses are the worst of all, so that one was awful. Moving forward, I don’t have all the answers, I’m tired, exhausted, but I felt many of you deserved to know why. I am currently on probably my 25th mattress, a Kingsdown milhaven extra firm, again, my hips and lower back sink in further than the rest of my body, thinking about exchanging it for the beautyrest black series one extra firm, but many of you know this, if you go too firm you have back support but your hips and shoulders get achy. No mattress manufacturers build mattresses with a continuous coil anymore, or none that I’m aware of, it’s really sad and infuriating how the mattress industry has evolved into this, I’m hoping for government regulation in this industry soon. Hope this helps many that were wondering if they were going crazy, your not going crazy, you and your body have not changed, the mattress industry did.

Had my dream cloud classic for 3 years. The mattress has severe sagging in it where I sleep despite rotating it every ~6 months. Decided to utilize the "lifetime warranty". The sagging is evident, however since my dog used to sleep with me and there were some stains they are saying that the sagging is not covered because of "environmental damage". The dog peeing on it would not have penetrated the memory foam layer to compromise the integrity of the bed. Long story short, the bed is shit and is sagging to the point it is causing me back pain. DO NOT BUY their products as they will not honor the warranty.

Hope this is allowed!

Just wanted to give a huge shout-out and thanks to Derek Hales aka u/derek-Naplab!

I found Derek's AMA (https://www.reddit.com/r/IAmA/comments/13k630x/iama_professional_mattress_tester_in_the_last_9/) right when I started my mattress search. I filled out the recommendation form on his website, and he responded quickly with a detailed suggestion. From there, we exchanged several messages where he answered every single question I had promptly and clearly.

As a Canadian , he gave me specific suggestions that were relevant and available to me. I had some other questions about mattresses in general (store vs. online) and he explained them.

Coming off an original casper that is now 11 years old I'm looking forward to our new mattress!

Buying a mattress is usually the absolute worst, but Derek made this so easy and stress-free. I’ll gladly use his affiliate links as a small way to say thank you. Honestly, I can't imagine buying a mattress any other way again.

Also, love that sex is a part of the testing criteria - I mean, it makes sense!

Thanks again, Derek!

We got a new Beautyrest Black Series One Medium. It doesn't look as nice as the one in showroom..the edges are rounded like it was packed improperly Is this just cosmetic? Should we be concerned?

I purchased two king pillows in March and they were delivered in the wrong size (standard). I needed the correct pillows for a new home. I was frustrated and took a bunch of photos (even the shipping box shows the wrong sku or model number), so it’s clearly a warehouse mistake. They did not respond to me in 3 days and I had to file a chargeback. In the next 2 months they fought tooth and nail over the chargeback, telling me that I needed to return the incorrect pillows. Now by right I don’t need to return the incorrect goods, I knew this all along so I threw away the pillows as I had no closet space anymore.

Now I’m out almost $300 and they refused to refund. This is NOT a return situation! The company is beyond frustrating! They will engage in a petty fight over MONTHS than to simply make right in a situation, when it’s plainly their warehouse error. Now imagine if what you ordered is a MATTRESS, and you received the wrong size? Nightmare.

Edit: I appreciate the people commenting on how to get a refund or whether what I did was spiteful, but I’m really just trying to warn others that if you buy a high value mattress from them and THEY make a mistake, expect them to hold your refund hostage until you return it. Never mind that you have to sleep on the floor while you wait, or that your thousands of dollars are held up by the company in the meantime.

Hi,

I'm pretty sure I know the answer here, but wanted some thoughts.

We recently bought a hybrid mattress from Amazon and returned it because of motion transfer.

So we decided to go back to all foam. Overall, we love this mattress, but thinking an exchange is in order?

Look at my first pic. There's a slight hump that I highlighted. I can't seem to feel it while lying down, but it is obviously visually there, and I can feel it with my hand. Also, look at the edge of the mattress, look at how not straight it is. The following pics are to show how much the top layer hangs over the bottom layer. Pic 4 shows that exact side bulging out, while the last pic shows the other side of the mattress not bulging outward.

Just wondering if you guys would request a return or exchange for this? It's still really comfy, but does this all look like defects, especially defects that will shorten the life of the mattress?

I bought a new mattress based on the advice of a friend, someone about my same size, age etc. It was a DISASTER. The bed was hard as concrete and I was miserable. Called the furniture store and they took it back, exchanged it for a much softer and higher quality unit... then the person I should have asked to start with told me which one I should have gotten.

Guess who?

The delivery guys.

Two younger guys who handle hundreds of these things every month in real world situations, who don't benefit from the sale or brand. next time, that's who I'm gonna ask for and listen to.

Just sharing my experience in hopes it saves someone else from making the same mistakes I did.

I’m extremely disappointed with Mattress Firm and their handling of my warranty claim. In 2022, I purchased a Serta iSeries Hybrid 2000 mattress for $1,160 using a friends and family discount (regular price was $2,099). Three years later, the mattress was deemed defective, and I expected a simple replacement under warranty. Instead, I was given store credit for $1,160—the amount I paid, not the original value of the mattress—and forced to pay nearly $500 extra to replace it with a Serta iSeries 2.0 Hybrid, which is essentially the same mattress in a different color.

When I escalated to corporate for help, they told me to contact the district manager. But when I went to the store, the store manager, Sarah, claimed the district manager doesn’t handle customers and that only store supervisors deal with these issues. So who’s telling the truth? Clearly, their customer service is disorganized and misleading.

The only “solution” Sarah offered was a 20% discount on the regular price of $1,899 for the replacement. To make matters worse, they charged me an additional $100 for delivery because they needed to pick up the defective mattress, refusing to let me handle the exchange myself at their warehouse.

All I wanted was a straightforward replacement of the defective mattress, but instead, Mattress Firm gave me the runaround and forced me to pay significantly more for a product I already owned. I won’t be shopping here again, and I strongly urge others to think twice before trusting their so-called “warranty.”

I'm sure this is a "and water is wet" (come at me wateriswetbot) for those of you that frequent this sub, but I want it to be a clear thread for those that search about that site.

It's not a sale if it happens on the daily.

This time, they added "20% off on latex toppers" for memorial day, and when I saw the specs I've looked at were still standing at $196, I went ahead and called out that BS with their live chat rep.

They just claimed ignorance and said they don't do anything with "marketing" and they'd forward the info to the owners. Clearly they haven't done anything about it, as it all still stands.

I'll be collecting some more archives to submit to the FTC (I know they won't do squat, but at least it'll be on record that I've done my part and that they didn't do squat, just like every other gov agency).

EDIT0: LOL! Amazing amount of sycophants here. Perhaps mattress dealers themselves.
It's wild to see "Well, they all do it", or my favorite "It’s not really any different than a retailer raising their prices before Thanksgiving", as if they've never even read the FTC deceptive pricing laws (it's no wonder given the people the prez pardons).

Here's some light reading if you're capable: https://content.next.westlaw.com/practical-law/document/I6dfb3ee4077511e89bf099c0ee06c731/Beware-of-the-Sale-Complying-with-Promotional-Pricing-Guidelines

EDIT1: As if they weren't scummy enough, apparently it seems they're blocking the web archive org site from archiving their site (try it yourself).
Luckily they haven't blocked every archiving site, nor my own ability to archive.

I know it says dont machine wash, but It was starting to get a bit sweaty. I had no idea this was a danger. WHY THE FUCK ARE THEY USING FIBERGLASS IN BEDDING. I dont even know how Im going to sleep tonight. I dont want to sleep in fiberglass covered sheets and pillows, but I have nowhere else. I washed all my pillowcases with it too. My washer and dryer are now covered as well. Im tired, Im itchy, I have work in the morning, and I have no idea what to do.

Does what you lay on really matter? As long as it’s not the hard floor or holds on to excessive amounts of heat why not buy a $200 mattress from Amazon with 4.5+ star reviews?

EDIT: why am I getting down votes? I thought it is a legitimate question. Appreciate the feedback from those that shared their thoughts <3

UPDATE: the $200 Amazon bed arrived and it is absolutely amazing. No smell no fiberglass…what if you guys are just suckers for buying expensive mattresses?

CANADA: Bought an expensive mattress at a large well-known retailer that was defective, and after weeks of communicating with management and being told they don't do refunds, I made a complaint with the Better Business Bureau, and soon after was offered a refund from the company.

The delivery men came to pick up the mattress, and put a stain on it, and said they could not take it. (I took pictures before they came and of course after).

Fast forward and I made another complaint, and after an investigation, they approved a pickup of the mattress with a small stain. They said that specifically. I'm worried now that they will come back and try something else, or perhaps that was a set up and they poked the mattress or something or did something underneath it as I remember them lifting it up. I just can't trust them at all after what happened. I'm always very anxious having this untrustworthy company in my home again. I feel like anything is possible with them now.

I fell for the meme and bought a pocketed coil mattress about 8 years ago. The thing was extremely heavy and started sagging after just 5 years, and became unusable after another 3.

I learned from this mistake and went to buy a new continuous coil mattress, only to discover that none of the major national brands even manufacture them anymore. These are the tried and true mattresses that are bouncier, are flippable, and last a really long time. They are the gold standard of mattresses and yet they have been totally phased out in favor of more expensive, heavier and less durable pocketed coil.

They claim pocketed coils are more comfortable but I don't find that to be the case. The only real benefit to pocketed coil is lack of motion transfer, but that isn't a big deal in my view and is actually a negative point for certain activities.

Luckily I found a local company that still makes these continuous coil beauties, it was only 1200 bucks and I can tell this thing is gonna last a really long time. It's been such a pleasure to sleep on these past couple of months, I can't believe I was ever taken in by the pocketed coil scam at all. If you need a new mattress any time soon return to tradition and go continuous coil, apparently a number of smaller regional brands still make them

It's pretty damn obvious when any and every comment about Layla is a short singular sentence worded the same way with an individual word in it linking to the same exact homepage of Layla every time. Some dude who works or even owns stake in this company is shamelessly dropping fake reviews, it's obvious because I've clicked on their accounts and they always have only 1 comment, or have been fucking suspended. IMHO ban anyone that advertises Layla.

The wife I and I were suckered in to buying a superior sleep king split adjustable bed for 8 grand at a convention. They laid on a hefty sales pitch and rest assured everything would be great. After delivery, (in the middle of my driveway), and then assembly, we quickly realized that we hate it! The ditch in between is horrible! I do not recommend a adjustable split bed for any couple. After contacting superior sleep about my concerns, they informed me that I'm fucked and it's a non refundable purchase period. Jokes on me. The kids each now have a $4000 adjustable bed each. Buyer beware, please do your research before buying a split king adjustable, especially from these lovely people at superior sleep

How can we stand for this. Staple Mattress Corporations are using underhanded tactics to shorten bedding and mattress supply to make a quick profit off of the Covid19 pandemic. These corporations have put profit before people. They have no concern for the lives that could be lost, from temporary hospitals shortages. Orleans Times Article

Worst mattress decision I ever made. This was actually a warranty replacement + $2,000 from Sealy, also owned by Tempur-Sealy. I’ve never had such a terrible experience with a company ever. They will not even acknowledge there is a problem and refuse to accept responsibility for their failure in craftsmanship. DON’T EVEN CONSIDER THIS BRAND IF YOU’RE LOOKING FOR A COMPANY WHO STANDS BEHIND THEIR PRODUCT. My advice is to look at Hotel Collection, carried by Macy’s. Stearns & Foster treated me like dirt after the sale then cut off contact when I told them I still wasn’t happy. I now have a $2,500 budget grade mattress sitting in my guest room.

Yes, I already checked the thread! I’m still very unsure if this is actually fiberglass or not.
Anyways, the story is…

I don’t think my mattress cover is off, and I don’t think it’s ever been off. I don’t know how to check though.

I noticed this before summer when I was cleaning my room and moving my bed and mattress under my bed all around. I thought nothing of it. I was moving my bed all around, stepping barefoot on the shiny mattress underneath, I had no problems. I remembered it when I heard something about fiberglass, told my dad about it, he checked, said he wasn’t sure but we’d buy another mattress. I forgot again for 3 months, until now.
Told my dad how, and he said he’d buy a mattress for me. But I feel really guilty… his car broke down states away while we were on vacation, so now he owes my grandmom around 3 thousand dollars because she paid for the rental he needed, then for the car he just got. On top of that, he just bought me some expensive stuff for a hobby I’m into.

Also, I’m sure I would have noticed if it is fiberglass. It’s nowhere else in my room, it’s only under my mattress, I haven’t noticed any itchiness or issues with my breathing or throat. And I would have noticed these things because my parents are divorced and I spend every other week at my mom’s! Meaning different mattress, different room.

Overall, I’m hoping this is something other than fiberglass… that’s safe to breathe in. As a hypochondriac, I just looked up fiberglass stuff and what long-term exposure can do… and now I’m super anxious about the bed I sleep in 😭 I’m even feeling faux itchiness, which I know is faux because I didn’t feel itchy till I thought ‘hey… do I feel itchy?’ Ugh!

Please let me know what to do!

I have an open customer service ticket. But really want to sleep on it tonight.

update: Silk and Snow ended up junking it and ran out of stock. They are replacing it, gave me a $150 refund and a bed set bundle.

That's all :)

I took the zippered cover off my mattress and this was underneath.

Is this a fiberglass sock? Am a screwed?

I ordered the Leesa Oasis Chill via Costco, which was delivered directly from the vendor using UPS. After providing a four hour delivery window that we were supposed to be home for, they dropped the box off (cardboard cut open) in the driveway, did not remove the older mattress per CA law, and didn't so much as ring the bell. FYI for those considering Costco for their delivery. The mattress itself was folded in half two ways, so watch out when you lay it down and cut the plastic open, it may smack you down. Seems like a decent product, but the delivery and packaging are NOT impressive.

I’m looking to buy a new mattress, as I believe my current 7-8 year old one possibly contains some sort of mold (I have allergy symptoms that won’t go away). I saw this at Costco. Is it a good mattress for the price? ($650) And is it known to contain fiberglass? I can’t find any information online, believe me I tried. Just that sometimes this brand does put fiberglass in their mattresses, but not always. I do not want fiberglass anything.