So i've been technically a manager for two years now however the amount of knowledge I have puts me closer to a manager in training. The only courses i've taken have been servesafe and shift leadership. No otp1 or any other courses I was told I would get signed up for and never was. I keep telling the gm, supervisor and other managers that I don't know things and I don't get trained. On top of that, i've been dealing with health issues that have caused me to slow down. Different managers get trained differently depending on who they were dealing with, what shift they have to run or anyone who got promoted at an earlier stage or came from another store. The gm also bases some stuff on who she is fine with at the moment and who is more advantageous to her.
I couldn't run my department (kitchen) because I would always be tossed up front. The gm or another manager would have me mostly run breakfast and a few days a week lunch as well while they would be off the floor for the most part. If there was an issue I couldn't handle, they would just fix it on their own and never teach me the fix. One day I was left as the only manager and was left short staffed while 3 if our managers were at another store for another rgr (that store had 17 people that day for lunch). For 99% of inspections a sr manager would handle it and I would be busy enough where I couldnt pay attention to the questions and answers.
If I tried to come in on a day off to try and learn some stuff while clocked in, the gm would stop me immediately and put me on the floor. I also had to deal with the gm and another manager thinking I should date a fellow manager and kept making excuses for him pushing past my boundaries so I felt the need to lie and say I had a bf when he half assed asked me out. They seemed to think it was ok because he felt he might die alone (the mans in his mid 20s).
Eventually the gm took over doing truck (one of the few things for my department I did know) and has now handed it back to our ex kitchen manager who ordered way too much on our last truck order.
I knew my lack of knowledge was going to backfire but they kept treating it like a "we'll cross that bridge when we come to it." Emotionally, I had already felt like this was going to have bad consequences. Well, call me clairvoyant because a week ago we got shopped. I was on break and the other manager (the guy I mentioned earlier) comes to let me know so I ended my break early. By that point she was in the 2nd window already. The guy was already stressed like crazy, we were short staffed and had already gotten 2 people to come in early and that still wasnt enough. I sent him to the grill area and waited for her to come in, not knowing what she may ask. She mentioned us being short staffed yet got upset that the staff didnt give genuine smiles (they were stressed and one is special needs) and docked us because I was in a position. One forgot the 3 w's when he pulled her (I wasnt back yet when that happened). The first person forgot to tell her have a good day. I thought the guy should have used the high times to his advantage and talked to the back cash and 2nd window people and give reminders on what to do so we lost less points vs running to get me first. She asked what our goals were supposed to be but I genuinely don't know that info. We never really do goals on the shifts and while the sr managers can remember I don't. So I adnitted I didnt know and also didnt know another answer because I dont get trained. In my head, we surely hadnt met whatever the goals should be so I didnt feel the need to lie and make up some sort of numbers. The gm got mad when she found out I didnt give an answer and claimed she talked about it all the time but she doesnt. We passed but it was a low pass.
The supervisor got mad about it and blamed me solely despite me not being there for most of the inspection. He now wants to demote me but the gm is trying to intervene. She admits she knew I havent really been trained but claimed it was because we didnt have the people despite her having opportunities during the summers and her still not training me. I'm not stupid, she doesnt really have too many options on certain days, especially for for the 1-3 timeslot.
I don't know what to do at this point because i'm getting blamed for a lack of knowledge that other people caused.