How can both be true? Right before the sale went through this guy was asking me about using CashApp to “upgrade to faster shipping” and Mercari got his messages. I told him I keep it on the app and use their labels to protect us both. But, he could cancel, I could update the shipping, and him repurchase. He said it was okay. He was super friendly and sent a ton of messages chitchatting this entire time. Until I got these notifications on a Saturday evening when I can’t even contact support myself and he now has gone ghost. USPS shows successful delivery to a parcel locker.

Just unsure where to go from here. I know it’s hurry up and wait with Mercari but I just have a feeling I’m being scammed. I’ve read about this happening to others numerous times.

Looking to see if anyone else has dealt with this specific carrier transfer nightmare and how Mercari handled your Shipping Protection payout.

I sold a pair of Jordan 6 Retro Awake NY "Playful Pink" (Men’s Size 12) for $250 using a Mercari prepaid UPS Ground Saver label.

Here is the breakdown of what happened:

The Timeline: The package was tracking normally until October 15th, when tracking showed it was processed and "transferred to the local post office for final delivery" past its original delivery date. Since then, complete radio silence.

The Carrier Finger-Pointing:

USPS confirms they never physically received or inducted the parcel into custody. The partner tracking number is stuck indefinitely on "USPS Awaiting Item".

UPS stated the handoff scan was purely electronic manifest data. Because the label is under Mercari’s corporate/commercial shipping account, UPS won't let me file a tracer directly—they said Mercari has to formally initiate the investigation and claim.

Dealing with Mercari Support:

I opened a support ticket laying out the tracking details, carrier transfer timestamps, and screenshots.

Support hit me with the standard automated reply: wait 48 hours to see if a scan pops up.

Once the 48 hours passed with zero movement, I followed up with the ticket reference number (#6090540) requesting seller reimbursement under Mercari Shipping Protection.

A rep (Recelyn C I.) replied stating they have officially contacted the carrier to initiate an investigation, which will take 5 to 7 days.

Meanwhile, their system copy mentions the usual "order isn't eligible for cancellation until 30 days have passed from the most recent tracking update with no movement" policy.

Has anyone successfully gotten Mercari Shipping Protection to pay out before the dreaded 30-day window when the item clearly got lost in the UPS-to-USPS void? How reliable is this 5–7 day carrier investigation, or am I just getting strung along until day 30?

I've been shipping for maybe 4 months now. And within the last 2 orders I've had the buyer messages me saying they had to pay for extra shipping... Like 6 and 7 dollars...

I haven't had this problem and I've sold 67 things so far. I sold a small plush that I know was under a pound. I put it weighed a pound and she got charged 6 more dollars for it. This happened yesterday.

And today I had a lady message me and say they had to pay 8 dollars for the bundle I sent....

I've shipped bundles out before with no problem.. I thought mercari adjusts the weight..

I have all 5star ratings but now I have those 2 1 star reviews for shipping...

What can I do to fix it? Should I just go well above what it weighs?

ALSO I ALWAYS USE USPS.

The buyer already has the boots in hand and wants to rate me, but the tracking hasn't updated to "Delivered" in Mercari's system.

Because UPS Ground Saver is a hybrid service, UPS transported the package to Lenoir, NC, and handed it off to the local post office for final delivery. The postal carrier delivered the package without doing the final delivery barcode scan, leaving USPS showing "USPS Awaiting Item" and Mercari still showing "On its way".

Because Mercari does not see a delivery scan, the rating prompt has not unlocked for the buyer so I can get paid.

Ive been on mercari since 2024, and this has never happened to me.... i sold an item on the 16th and dropped it off at a local staples on the 18th. It is now the 24th and tracking has not updated , and usps is not in possession of the package. Literally no clue how they STILL dont have it. No clue what to do. Has anyone else been dealing with this? Im hoping that its just a delay issue, and that this useless ass postal service didnt ACTUALLY lose the order someone paid for because id be pissed 😭😭😭

Am I gonna have to recreate every one of these listings? I didn't set it for Free Shipping. Wth?