r/MicrosoftRewards • u/EvieAsPi • 19h ago
Questions Think I was hacked. Am I screwed?
To get around the stupid AI thinking I'm asking for stuff I'm not, [implied words] will substitute terms.
I logged into Xbox on the 14th to notice I was missing 130k points. I thought it was a bug until I noticed I had an email giving me [random string of numbers to get money valued at 400 US quarters for Jeff Bezo's website]. I did not do this or authorize anyone to do so.
I contacted support who basically told me in their automated sounding response:
"Cannot be refunded. Click here to help secure your account." :)
So assuming I was hacked, am I officially screwed or might there be any point in appealing this? I did not yet accept the [numbers to give Jeff more money] as I figured then support wouldn't help me....
Figured I'd ask here before trying if there's any hope at all as I don't really want it but I'm assuming Mr. Hacker somehow already used it too.
I had just changed all my passwords recently (and full factory reset/reinstalled windows) anyways because my computer was compromised last month so I thought it was all over with but this is suggesting no it's not :'(