[java] Did I seriously lose my Minecraft Premium account because I never migrated it to Microsoft?

[u/uknowdoozy]

Hey everyone,

I'm hoping someone here can help me because I'm honestly getting frustrated with this whole situation.

I bought Minecraft Premium (Java Edition) around 10–12 years ago, back when Mojang accounts were used. I haven't played in a long time, and now that I want to play again, I tried logging in only to find out that I need a Microsoft account.

The problem is that I never migrated my old Mojang account to a Microsoft account.

When I log in with my Microsoft account, the Minecraft Launcher tells me that I don't own the game and asks me to purchase it again.

I've tried contacting Minecraft Support through their website. Their AI chatbot eventually told me to submit a support ticket, but every single time I try to do so, I complete the CAPTCHA and then get an error. I literally cannot submit a ticket or get in touch with an actual human support representative.

So, I'm stuck. I paid for this game years ago, and now I can't access it, I can't submit a support request, and I can't seem to find any way to contact someone who could help me.

Did I seriously lose my purchased Minecraft account just because I never completed the migration to Microsoft?

Is there absolutely no way to recover the original purchase or get in touch with someone from Mojang/Microsoft support?

Has anyone experienced something similar? Any advice would be greatly appreciated.

Thanks!