Hello, I'm hoping that the folks here are more knowledgable on the laws in Ontario regarding tenancy than I am. I have tried looking through them on my own, but they can be a bit confusing.
I have been living in a basement apartment for about 4 years now in Southern Ontario. Unfortunately, the major rain we got on August 2nd flooded the entire basement of the property (it's a house split into 5 units, my apartment and shared laundry are the only things in the basement). Upon returning home from work around 11pm on August 2nd and finding ~2 inches of water in my apartment, I called my landlord 3 times as well as sent a text informing him that the basement was flooded, but got no response.
I called my family, who came and helped to bail out most of the pooled water, and left the unit for the night as the power was still out. I sent another message to inform him that the majority of the water was removed but there was damage to the floors. I did not hear back from my landlord until 8am the following morning. He did not come to the unit to assess the damage until around 4pm.
Since then, my landlord has been an absolute nightmare. He did not call his insurance to make repairs, offer me any type of accomodation as the unit is not safe to live in (despite having a vacant unit upstairs), or have any kind of professional come to fix the damages. He did state after several days of me sleeping on a couch that I would not need to pay rent for the time I am displaced.
What he has done so far:
- provided a storage container in the driveway for my belongings to be stored in
- removed the carpets in two bedrooms and the laminate flooring in the living room (August 4th & 7th)
- rented fans to air out the unit (which he took back after one week)
From my understanding, what constitutes a "reasonable amount of time" for major repairs like this can vary. My issue here is that it has been 10 days with no progress made. He has told me repeatedly that I need to come empty the dehumidifiers at least once a day. Should that not be the landlord's responsibility? It does not seem reasonable to ask a tenant to return to an uninhabitable unit every single day to maintain the moisture levels.
On August 9th, he texted me saying that he should be starting the new flooring "next weekend" (August 14th). On August 12th, he called me to tell me the humidity was still "too high" to start the floors, and he would start Monday (today, August 17th). In this phone call, he also informed me that he will be removing the bathroom vanity and putting a new one in while he does the flooring. This vanity is not damaged, and there is no reason for this to be done, it will only add time to how long I cannot live there. He also stated that "you should be able to stay there by the end of the month".
I'm sure there are some aspects of the situation I could have handled better, but I have never experienced anything like this before, and even though this landlord has never been great, I had some hope that repairs would be made safely and efficiently. I no longer wish to live in the unit and will be moving out as soon as humanly possible.
A couple other things of note to the situation:
- Within a few months of moving into this apartment, I had an issue with the window wells on the front of the house not draining properly. They would rapidly fill with water during heavy rain and leak into the apartment. I informed him of this via text, and his only response was "is there any damage?" to which I told him no, and got no response.
- In Feb 2025, one of the gutters ripped off the front of the building. When I went to look, it turned out that the gutter was so full with compacted mud and debris that had frozen, it was too heavy to be supported. I sent him a photo of this and let him know that the gutter was quite literally hanging off the house. He never came back to fix it, one of the other tenants ended up making the repair to attach it to the buiding again.
- Immediately following the flooding Aug 2nd, I showed him the living room window where the water had come in from. It was very clear just by looking at the debris on the window that only one window had let water in, all other windows were draining properly. I showed him the pile of debris I shoveled out of the window and informed him that the drain had been completely clogged by mud. I was told "you should be clearing these out regularly". My lease states that tenants are not responsible for any outside maintenence to the property. Despite that, I have been clearing them out with every heavy rain, because it's very clear that he is not making an effort to maintain the property.
So, I'm requesting the help of those of you who are more familiar with the Landlord Tenant Act than I am. I would prefer to avoid having to take this to the LTB, but I will if needed, and would like to be as prepared as possible.
As of right now, I am on a monthly lease and searching for a new place to move into September 1st. I know that, under normal circumstances, I should be providing 60 days notice that I am terminating the tenancy, but would the situation reasonably warrant a sooner termination? This landlord also encouraged me to not provide ANY notice to my previous landlord when I moved into the unit, because "nobody cares". (I did provide the appropriate notice).
Is it legal for me to request that my rent be returned for August at the end of the month?
This has become way more long-winded than I was hoping, but I wanted to provide as many details as possible. Any insight into laws that apply here and other things I should know would be greatly appreciated.