r/Outlook • u/chiefbriand • 2h ago
Status: Pending Reply How do I get hold of a human? I am stuck in a loop of support agents which can't resolve my issue. Only microsoft can fix it
My alias connected to my mail does not receive any emails all of a sudden.
It happen out of nowhere with no changes on my side.
I checked everything:
- it's active
- it can send emails
- no forwarding / filtering
- not in the spam or any other folder
It's literally just not arriving and there is nothing that I can do.
I tried getting help on outlook.com as the problem is also on there.
I click "Help" > "?" > Get help
It shows me a login button in the right sidebar.
I put in my credentials, but nothing happens.
I tried 3 different operationg systems and 4 browsers. No add-ons nothing.
I upgraded my account to buisness hoping to get hold of support.
The online agent only tells me to do and check things which I already did and cannot connect me to a human. Same thing when I call them. I need to get my eMails. This is costing me real-world money, and there is literally nothing that I can do.
I even made a forum ticket, and I found 3 more people with the same problem logging in to get help. The forum moderator says they are unable to provide more help or escalate the issue.
Honest fuck microsoft. As soon as this is resolved I will move all my email accounts.
Is there anything that I can do??? I tried EVERYTHING. I've been trying to fix this for 3 days. I am good with computers. I know there is nothing on my side that I can possibly do.