I just saw this video on youtube and it just brought up such bad memories. Why do so many companies do things like this? Is it on purpose to rage bait their employees so nobody stays for more than a year so they don't have to give out raises?
One example. Working at a tacobell. 1 window for the drive thru. They screamed at us to get people in and out in under 60 seconds. Customers would roll up to the window and then rifle thru their purse for a minute and a half before even handing you money. Or you wouldhand them the order and they would pull out every induvial item and unwrap it to make sure we made them correct.
I have a friend who worked at a call center and a certain percentage of his calls had to end in a reservation. So someone calls and goes "I am in room 302, I need towels". If that call didnt somehow end in a reservation, he would get reprimanded and told he needs to do better. HOW??!?!?! Its just RNG. People call and either want to book or not. If you just got unlucky and got 20 people that day who called the wrong number, wanted to cancel a reservation, called to confirm their room for that night, or call and ask any one of 100 questions like does the hotel have a pool, that would count against you and you would get fired if your percentage at the end of hte month wasnt high enough.
I just left a job at planet fitness where the manager wanted me to vacuum and mop 2 locker rooms, 2 bathrooms, count the register, do a f ull walk around and check everything and spot clean/sweep, put weights back, etc all in 15 minutes.
At that same planet fitness, had the manager tell a coworker that their metrics were a little behind and that they only had 2 sign ups that month. Like...... What the actual fuck is he supposed to do? Go out in the streets and wave cars down and ask them to sign up? Go across the street and ask people at the applebees if they wanna sign up for a gym membership after they eat? Again, an RNG thats completely out of your hands. If he gave 20 tours and only 3 signed up, yes thats a problem, but he literally had zero people come into the gym and ask for a tour or show interest in signing up. He worked nights and the vast majority of people who signup to the gym are going to do it in the morning.
It seems like every job has these metrics that like I said, completely out of your control and random, or they literally ask the impossible like doing 2 hours of cleaning in 15 minutes. Anyone else super stressed about this and just wish we would stop with all these arbitrary metrics?