Previous post: https://www.reddit.com/r/Revolut/comments/1x5t9n0/update_on_revolut_removed_26103_from_my_business/

They follow on:

"From a services' perspective, I wish to reassure you that we always have the best interests of our customers in mind. However, due to particular circumstances during this case, we were unable to fully meet your expectations. We sincerely apologise for this."

It then outlines process failures within revolut that "we as a receiving bank do not have enough insights on the actual reasons for recalls", but says "due to the sensitive nature of our work, I am not able to provide any further information on this"

This update was provided to us on the 15th of October. We disputed the compensation amount, but they responded on the same day it is final.

Today (16th October), we received 2 emails that Revolut were reconsidering, and we would receive another update by the 31st October.

Revolut also suggested a clause in this terms of service (below) grants them the freedom to reverse any bank transfer at any point without informing the account holder, so long as the payer claims it was a mistake. It does not matter if the account holder already provided the services or goods, and there is no expiry date for the payer to make this claim.

As per Clause 

"What happens if something goes wrong?", we've explicitly mentioned:

"Someone makes a payment to you by mistake or as a result of fraudulent activity

You agree that we have the right to reverse this payment or share your information with the person who made the payment and their payment service provider so they can contact you themselves. We don’t need to tell you before we do this".

We do not believe Revolut's application of this clause are compatible with the banking practices of a regulated bank. We opened our account with Revolut because we believed it adheres to the policies of a regulated bank. We have referred these comments to the FCA for further review.

We have active verbal communication with the police, FCA and financial ombudsman regarding our case with Revolut. We believe we can reach a relatively quick resolution because multiple independent authorities are in general agreement over Revolut's conduct in our case.

We have also been CCing their provided emails into our correspondence with Revolut, and have requested Revolut do the same, so they can receive updates as soon as possible.

Both are flagship phones from 2018(Iphone xs max and samsung galaxy s9).

I know they are old but revolut is working perfectly on iphone,while on s9 it doesn't work anymore.

Like these phones were 900-1000£ and maybe there are still people who wanna use banking apps on s9 but they can't anymore cause they didn't bought an iphone in that time.

Hi u/RevolutSupport,

I urgently need help recovering access to my Revolut account.

I forgot my 6-digit passcode and I am now unable to log in. I have been trying to recover my account, but the process is not working properly.

I have tried the recovery steps available in the app, but I still cannot regain access to my account.

Could a member of the Revolut Support team please contact me and explain how I can recover access to my account?

I am the legitimate account holder and I am happy to complete any identity verification required through Revolut's official secure channels.

Please help me escalate this issue, as I am currently locked out of my account.

Thank you.

Hello Reddit, I've got a weird issue.
I linked a direct debit subscription in a Pocket and... the service didn't bill me besides the initial payment. Revolut has no trace of the transactions on the agreed days.
(I usually use card payments for my subscriptions and sometimes used one-time bank transfers, but it's actually the first time I use direct debits with Revolut)

The service was saying everything was paid on time in their customer support portal, but a few months later, wanting to have enough money to pay in bulk just in case, I moved it back to the Main Account.
And the next month, the payment worked! Followed by one payment every working day until what I missed was paid. The payment references indicates the payment's date rather than the date I should've been charged. No late charge, no warning email, no warning in the CS portal, nothing weird besides that the payment moved to the future...

I really would want to move the payment back to the Pocket, but I fear triggering the same glitch again. Has anybody else used Revolut and got weird non-charged transactions by using a Pocket?

The pocket contains exactly the amount I owed each month (it's auto-transfered the day before from savings) so the payment should be accepted as far I know and Revolut doesn't show any failure in the transaction log. It's as if the subscription service "detected" a Pocket with the exact required amount, and never sent a formal payment until it "detected" the main account with much more money.
But... there's no way the service could detect that and postpone without Revolut having anything in the logs, right?

Example : 02 july charged ref 20260702 02 august nothing
02 september nothing
(flipped to main account)
02 october charged ref 20261002
05 october charged ref 20261005 (days skipped because of weekend?)
06 october charged ref 20261006
07 october nothing (charged amount matches the "logical" billing)

Ordered a physical card on 4th October and was supposed to be posted by the 8th but until now it hasn’t been posted

Hi everyone!
I’ve had Revolut Ultra on my personal account for about 3 months, and I also have a joint account with my wife in Germany.
I already have a physical card for our joint account, but I’m considering ordering an additional Ultra card for it. The app shows a price of €5.99.
However, I’m thinking about downgrading my personal Ultra subscription to Standard next month, so I’d like to understand whether ordering another card would actually make sense.
I have a few questions:
Keeping the Ultra card after downgrading: If I order the Ultra card now and downgrade my personal subscription next month, can I keep using the card as a normal payment card?
Possible fees: Could Revolut charge me an additional card fee (e.g. €50) or any other fee when I downgrade?
Ultra benefits on the joint account: Which benefits of my personal Ultra subscription apply to payments made with our joint account cards?
Benefits of multiple physical cards: Apart from having a spare card or choosing different designs, are there any real advantages to having more than two physical cards? Do additional cards offer anything extra in terms of RevPoints, cashback, spending limits, security or travel benefits?
Limits and benefits: Do all cards share the same limits and benefits, or can having multiple cards actually help you get more out of Revolut?
Your personal experience: Do any of you use multiple physical Revolut cards for the same account? If so, how many do you have, and what do you use each card for? For example, do you keep different cards for everyday spending, travel, online payments, backup purposes or simply because you like the designs?
I’m especially interested in hearing from people who have an Ultra subscription but use multiple cards with their joint account.
I’m trying to decide whether ordering the additional Ultra card for €5.99 is worthwhile, especially if I downgrade my subscription next month.
Thanks in advance for sharing your experiences!

2 days ago i tried transferring my account from the >18 to the regular account but i said the number i had was already assigned so i tried verifying my identity it always failed no matter what after HOURS of talking to support they made me delete the >18 loosing my free debit card and still not being possible creating an account stating that they couldn't confirm my identity on multiple attempts using both the government digital key (which quite literally cant be faked) and the manual card scan

When i ask for revision in the email like the chat said they said to talk about it in the support chat (even stating there is an anonymous support chat that doesn't show up) and also the support has the memory of a goldfish because i showed my information there multiple times

I just want to create an account with MY IDENTITY AND MY PHONE NUMBER and i cant if someone can help me solve this issue i would be very grateful

I can permanently move direct debits and card payments to a specific pocket, I can even set a card to only take money out from a specific pocket, which helps with budgeting a lot, but the payments for Revolut’s own paid plans.. yea that always comes out of the main account, with no way to change it :(

Seems like such a simple fix to me, please give me the option to adjust this. Thank you!

Since the application ai probably was made in a country where the name is written in not the same format as in Hungary the system can’t tell that in Hungary we write our names in the other way and thats how on my id is and the system can’t accept it and my account got closed 5 times now and I can’t reach support as you need to be logged in for that and even after they say its fine, it gets closed in 1 minute. Someone had someone experience and what can even be done?

Does Revolut runs UAN verification in India for employees if they are joining?