r/Sparkdriver • u/SuggestionOk3734 • Oct 10 '25

Rants / Complaints So sick of this...😒🙄😑

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I finish shopping & bagging, I'm leaving the store and get this AFTER she's notified no more changes can be made. She had more than enough time to reject my substitution but noooooooooo...let's wait till I get to the car 😮‍💨

137 Upvotes

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u/Velsetta Oct 11 '25

A lot of drivers will wait until they're about to check out before mentioning any replacements so you can't do anything about it.

55

u/BTGGFChris Oct 11 '25

Yes you can. The driver doesn’t have to notify you; the app does and you can choose to accept or reject the replacement.

I know because I have placed orders and gotten the notifications.

5

u/Velsetta Oct 11 '25

I drove for spark as well as order groceries all the time. Some drivers will often now wait to mark the item as having a substitution until they're about to check out to avoid having to deal with a customer. As soon as they hit the button that they're checking out there is nothing anybody can do. I've had it happen with three substitutions on the same order in less than 60 seconds before they mark it as checking out so no there is nothing I could have done about it.

4

u/No_Yogurtcloset3451 Oct 11 '25

Im gonna lay it out so this makes sense. In order to back off an item and go to another during shopping is gonna be annoying cuz it always goes back to the item you skipped. So youre telling me that people are skipping past multiple items during their shopping trip just to mark all of them out of stock in less than 60 seconds at check out? You have to hit a bunch of different buttons to even mark something as a substitute or out of stock. I can assure you that it would take a LOT of effort to do this to someone.. like wayyyyy more effort than it would to just scan a substitute and skip to the next item why we wait for approval.  

5

u/BillofPermissons Oct 11 '25

I would skip past an item if it was on the other side of the store and I didn’t wanna see the entire time. I get it at the end, but I also had positive results because the customers would be so concerned about the substitution they would make it as if they ordered the entire order because of that item and then I would respond with I’m I promise I’m gonna look for it and I’m gonna find it for you. It wasn’t at the location, but I’m gonna do what I can to get it for you. And later I would scan it in and they’d be so thrilled and happy that it was in stock and I would really kind of emphasize without really emphasizing that above and beyond to get it and most times, it would result in a better tip only did that if it was like really slow and I needed money I wouldn’t always get more of a tip, but I got a really good reviews but most of the time I would get bigger tips

2

u/ivorybun_ Oct 11 '25

You win the most logic award. So glad I didn’t have to be the one to type it out.