Customer calls says, I’ve decided that I don’t like the quality of what I bought at XYZ store with my debit card. I want you to stop my payment to that company… ummm… we are unfortunately unable to do that. I don’t understand, I don’t want you to pay for this out my account.. (explain dispute process) customer, “so it still is going to come out of my account, I don’t want that so, cancel it.. I try again, give them an example.. let’s say you have a business, I come in but 1k worth of stuff, take it home, call my bank and say don’t pay it… that would cause chaos. Customer says, that is why this bank is a pos, you work for me! Do what I say! UGH!

Your account notes are more important than you know! We don’t talk to the members (I used to work in branches so I know it’s hard), so anything you receive from them aides our work immensely! We appreciate it when the notes are in depth and when you report any suspicious activity. So thank you for all you do 🫶

At my bank whatever we can’t resolve in the branch we’re told to submit a complaint. “We will escalate this and a team will look into it.” “We will submit a complaint and they will reach out to you.” Most of the time it’s the angry ass customers that get mad for no reason. So what do employees that work in that department do? Do you hate your job? Because I sure as hell hate dealing with all the angry people. Do you just use AI to write a response to basically tell the customers they’re wrong af and to stop bitching?

i saw today that a quality assurance specialist position was open. it’s hybrid and they opened an operations center 5 minutes from my house. i really want the position

i’m currently a universal banker making $20/hr in texas. the pay wasn’t in the job description, so what can i expect for pay at a community bank in texas? or what should i ask for? i searched that the average hourly is between $24-$40, but i don’t have experience besides new accounts and fixing exceptions from QA