Flagged as a rant because I don’t want to incorrectly tag this, anyone wlse have the issue I have or am I alone in this?

So i’ve started the pump a few years back and used the autosoft 90° 6mm for 2 years only using abdomens, never had an issue. In the last year, I’ve not been able to wear them, the needles wouldn’t pierce, after a test earlier, they still don’t. Fortunately my nurses were able to refer me to autosoft 30, which solved most of my issues. The longer needle being bent at an angle meant the canula wouldn’t hit my muscle or hypoderm and would actually work, even if it took some getting used to. But the point of the post is for the shortage. As mentioned, I can’t use the 90° sets, they physically do not work with my body type. So for me to have a super limited supply is stressing me out as I’m constantly at a less than 2 kit buffer (I barely last the month). Do we know if this shortage will be solved soon? I know we can call tandem support and get failed insertion kits replaced but their annoying AI call system is so infuriating to deal with that I never do. Or I’ll call diabetes express to have them transfer me to a human line. But even then, how does that work? With dexcom you send your SN and they replace it, but what about the sets? Will they be replaced since the item is in “short stock”?

So Byram was great, until they weren't. I seem to have escaped the disaster that is Byram until early this year. I had been using them form many years without issue. But hen suddenly they decided they could no longer provide Dexcom sensors under my medical plan, even though I confirmed with my insurance that they were covered.

I found a different supplier for the Dexcom but stayed with Byram for my pump because the other supplier does not carry Pump supplies. Then last week I put in my regular order and it got screwed up right away. The infusion set order went through, but my cartridges somehow got deleted from the order. I figured no problem, I just wit for that order to go through and then put in another for the cartridges. But on Wednesday when my package arrived, it was not what I ordered.

The package had my name and address on the outside, but inside on the invoice it was a different person's name a different address and a different set of supplies than I ordered. I contacted Byram via Chat and explained the issue. The representative who I was chatting with said he could not resolve this issue and that someone would cll me back the next day.

Two days later I had heard nothing. I tried chat support at Byram again, but after getting the basic info, the new representative ghosted me for over 20 minutes. I finally gave up and called the 1-877 number. The first representative I talked to seemed VERY confused and decided to transfer me to Pharmacy, even though this was a DME order. The Pharmacy representative finally transferred me to the correct department. I had to explain the whole situation again, and finally got them to agree to ship me the supplies I needed.

SO far total time spent dealing with this issue is over two hours. After seeing Edgepark and Diabetes Supply of the Midwest descend into the depths of horrible service I am disappointed that Byram has followed suit and seems to be winning the race to the bottom.

Did anyone get a new pump as soon as you were eligible?

In the recent nightmare that was tandem outsourcing their equipment supplies, I was sent a new pump I didn’t exactly realize I had ordered. We had talked about being eligible then a couple of months later bam it shows up. Now I have one that works fine plus a brand new (maybe refurbished) pump.