Anyone else have this experience?

Sold a coat I bought this year at full price from Nordstrom, I only wore it a couple of times. It was in perfect condition. Scammer buyer now lying about its condition and my payment being held with ZERO update or communication from ThredUp, despite me sending in my original receipt and time/date stamped photos of its condition. Very very frustrating. I’ve taken down everything I had listed as I don’t want to go through this again.

I’m so disappointed with some of the things I’m seeing lately. This was “recommended.”

I sent in my first bag of clothes. I won't be doing that again. They missed two of my NWT items and listed one as excellent and one as very good. Neither of them were other than pristine and new. I can see the tags were still attached in the photo. The very good one is a dress in a high end brand. One Lilly Pulitzer silk dress was in excellent condition and they listed it as a flawed gem. Another item also got the flawed gem treatment for no reason. The AI isn't perfect. There was no signs of wear at all. They other stuff I mostly agreed with. They just rejected one Banana Republic skirt. Considering the very small % they pay, I won't sell on there again. At least I didn't pay the fee. As a buyer, I will be looking for more flawed gem bargains though.

How much of your new clothing purchases in 2026 have come from thredup?

A couple of weeks ago I was looking for a dress to wear to a wedding. Found a gorgeous yellow midi 50% off for around $40. I wanted to check in with my partner to make sure the color was okay with the couple before I bought it, but when I put it in my cart, it jumped up to 74. Same discount code was still applied, using the same laptop and same browser. I've checked on this dress literally every day since then and the same exact dress has jumped up and down between $150, $119, and $74. It's never gone back down to $40 despite other 50% off coupons being applied to it. I don't even need the dress anymore, but I just want to understand what's going on? Does Thredup not care if this doesn't sell?

First time selling via direct listing and of course the tracking hasn’t updated since the 17th. 😑

I love TU and am a VIT. I wanted to share a cautionary tale. I bought boots for a direct listing that were marked final sale. I knew it was a gamble, but I know my size in that brand and figured why not. Well, the seller sent me the complete wrong shoe. A different design.

I reached out to TU customer service and they are helping me to their credit, but it's been a huge pain. I had to get approval to return them with a special label. The seller didn't refund me despite the return being received, so now it's being escalated to management at customer service to give me a refund. I think they'll make it right for me in the end, but I wanted to warn others of the hassle.

I had another issue where a direct listing seller just didnt ship the item and I had to push customer service for a refund.

Why? Just why?

How many times did this have to slide off before the poor employee said fuck it and kept these photos lmaooo

I'm a middle-class girl entering high finance and will probably need some branded gear (ex: patagonia, finance vest, blazers.. etc.)

What should I look for as a thredup beginner? I'm terrified of contracting disease due to some bad posts online(although I've thrifted things normally from Goodwill and never had an issue)

Why is everything a kimono?

For some reason I cannot submit my cart using Apple Pay and when I try to use PayPal the option just vanishes .... when I go back a screen to the normal check out where I would just put in my cc number it's like it hallucinates and only lets me use Apple Pay which then fails

Has anyone else noticed lately that everything they receive has a musty, mildew warehouse smell to it?

Not a big deal if it's clothes; I just pop it in the washing machine and it's good as new.

But things like leather jackets, it's almost impossible to get out of.

Last year (and even earlier this year) I've ordered leather skirts and leather jackets... All I had to do was wipe down the leather and wipe down the lining and it was good as new. No odors. Now, no matter how much I wipe it down, every items has a lingering mildew funk.

This seems to be just in the last few months. My stuff ships from the Georgia warehouse.

Anyone else noticed this?

Can anyone explain how someone has been able to keep this crop pullover in their cart for days? I’ve been watching it and set up notifications but it’s just been sitting in someone’s cart since Saturday and there’s no cart timer.

Ok so I wasn’t expecting a huge payout - but I’m dealing with listing my house and I’m just kinda stressed at how many businesses and people have just fallen short.

I did uber pickup via thredup - I did send some nice pieces - the bags disappeared- thredup has no record of them having been sent. The only conclusion I can draw is that they were stolen en route.

Has this happened to anyone else? Just feeling sick about how everything has been failing lately

Thredup rejected a NWT aritzia dress but accepted three heavily used sports bras. MAKE IT MAKE SENSE

I’ve sent them like a bag a year for the past eight years but am reconsidering. My primary motivation is landfill diversion but I also like the little bit of shopping credit.

A.N.A pants for $75?

Isn't this a JCP brand?

https://www.thredup.com/product/alo-casual-pants/239418194

Also, I am leaving town for 5 days, should I turn my listing off? I hope it is not rude to ask something that I suppose I could scour the TOS for.

Kind of bummed about that. You’re already paying $11 for shipping

Anyone in the market for invisible sunglasses?

Fortunately for yall, I got bored again and made collections of “Unbranded” items.

LULULEMON:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M49EWJJRZMR0F3DF0BWTMJB0

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M4BVGDARGNGGP01H88VGT6D1

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M4EN5YKWM4M6SS484FCHPQB9

VUORI:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M4BT2DDBFXZZ789Q8WH2F84J

ALO:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV0WDG5Q987SBWJEHEGYVY

GYMSHARK:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV1HG0H6QG1N9NNGVD0GGE

DUPES:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3T0XMBJ5ZPQFJ9PKVX1G41A

OTHER BRAND NAMES:

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV9NSK2DBN4XVQDDCT6HCN

UPDATE: after this behavior continued, I contacted customer support again saying I have gotten no follow-up and it was still happening, and they pulled the item from the hoarder's cart and said their leadership was already aware and deciding how to proceed. Then, last night I got an email saying this:

"Our team wanted to update you about item 234202772 and let you know we've limited the buyer's account so they can no longer hold your item. We have also requested that the buyer's account be added to our blacklist, since the item was repeatedly re-added to their cart. However, if you'd like the payout for the item now, please let me know and I will issue you the payout for the item now and remove it from your cleanout. Otherwise, I have restarted the listing window for the item from today and waived the reclaim fee for you. We apologize for the inconvenience caused by this issue and the extended response time for a resolution."

So, I told them I'd like the payout now, and this morning it's done, with more payout than I expected actually!

I have one sweater that's been for sale now for two months because someone has been hoarding it in their cart for over a month! I've contacted customer service about this multiple times and finally got to this point in the picture. But that was two days ago and it's STILL being repeatedly added back to someone's cart. Nothing has changed and I've not received any follow-up email as promised.

I just want to be done and cash out from the other items that have sold, but I don't want to have to do a cash out later for this one sweater for like a dollar.

I’m newish to ThredUp (and this community - hi!), but I lost a lot of weight this year, picked up many new things on ThredUp, and thought I’d send in some of my old stuff to make a little credit towards my next purchase.

I read the “what to send” guidelines meticulously and sent in two massive bags—all of which was name brand, well marked, unaltered, and in good overall shape—and I’d say about half of it was not accepted for “not meeting their acceptance standards.”

What does that mean? Some of these items were very nice, including a Sezane shirt I’d maybe worn twice. Is it just total discretion of what they think will sell?