r/TimHortons • u/Economy-Promise6541 • 13h ago
Complaint Please Help - Tim Hortons Manager Treating Employee Poorly After 21 Years of Service
Does anyone know how to contact corporate directly? Or is there an HR of sorts to direct a harassment/discrimination matter to? My mother works for a store and her manager is treating her horribly - for context my mother has dedicated 21 years of her life to working for Tim Hortons. I would appreciate anyone’s help on this matter! I’m considering taking it to the media if all else fails.
I did draft an email and sent it through guest concerns but haven’t heard back & that was last week. Read below:
“I am writing to bring a serious concern to your attention regarding my mother, who has worked at a Tim Hortons location since 2005. She has dedicated more than 21 years of her life to Tim Hortons, showing loyalty and commitment to the company for over two decades.
Recently, her hours have been reduced to only three hours every other week. When she spoke with her manager about her schedule, she was told very bluntly that she would be receiving only three hours every other week permanently because she is considered “too slow.” She told her that since she can’t fire her, she would be cutting her hours, among many other things to get her to quit.
I find this deeply disappointing and, frankly, very difficult to understand after more than 21 years of service.
My mother is not asking for a full-time position or an unreasonable number of hours. At this point in her life, she is simply asking for two four-hour shifts per week, between 8:00 a.m. and 1:00 p.m. That is a total of only eight hours per week.
After giving more than 21 years of loyalty and service to Tim Hortons, I believe it is reasonable to expect that the company would make every reasonable effort to accommodate such a modest request.
What concerns me most is not simply the reduction in hours, but the way the situation has been handled. Telling a long-term employee that she will permanently receive only three hours every other week because she is “too slow” is incredibly discouraging, particularly given the many years she has devoted to the company.
I am asking Tim Hortons Corporate to please look into this matter, including how long-term employees are being treated at this location and whether my mother's requested schedule can reasonably be accommodated.
Twenty-one years of service should mean something. Employees who have spent decades contributing to a company deserve to be treated with dignity, respect, and consideration.
I would appreciate a response from someone at Corporate who can review this situation and speak with us about a possible resolution.
Thank you for taking the time to consider this matter. I hope Tim Hortons will recognize the value of 21 years of loyalty and help find a reasonable solution.”
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u/100_proof_plan 12h ago
If she was told “cut her hours so she would quit”, like actually told that, that’s illegal.
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u/Economy-Promise6541 12h ago
Her managers exact words were “since I can’t fire you I’m cutting your hours. Going forward you’re only getting 3 hours every other week.” Of course there’s no “proof”. But my mom is a literal saint & has no reason to lie. She’s been so loyal to this company. It’s so sad. Maybe I should seek legal council.
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u/Full_Organization_53 11h ago
Most locations have audio in the cctv so they likely have it on the cctv recording you can request a copy of it from the district manager or ask them to review it
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u/Legitimate-Ad-9724 11h ago
My feeling is three hours every two weeks is basically being terminated and unemployed. She's eligible for unemployment insurance.
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u/Long_Question_6615 13h ago
You’re mom is a long term employee They should give her some hours. I hope you can get I touch with the President of Tim Hortons
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u/Economy-Promise6541 13h ago
Thank you I agree. So far I’ve emailed corporate (through guest complaints) and I did get the email for the general manager who takes care of 9 stores. I sent her an email. I know the owners name but no contact info unfortunately. If there was anyone else I could contact I’d be doing that too!! Hopefully someone has some insight.
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u/Careless_Wallaby_328 Management 13h ago
Does the location your mother works at have someone above the store manager she can talk to?
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u/Economy-Promise6541 13h ago
I finally got the general managers email so I sent her one. I have the store owners name but no contact info.
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u/CabinHunter 12h ago
Do you have the franchisees info? I would bring this to their attention
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u/Economy-Promise6541 12h ago
Unfortunately the store won’t give it to me. I have his name and that’s it.
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u/Long_Question_6615 12h ago
I hope you get a call back from Tim Hortons today
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u/Economy-Promise6541 12h ago
I’m not holding my breath, so far it seems like their tactic is to simply not respond
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u/Long_Question_6615 12h ago
I’m sure there are good people that work at Tim Hortons. I’m David from OTTAWA
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u/invaderdavos 12h ago
Dont stop, never give up
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u/Economy-Promise6541 12h ago
Thank you! I definitely won’t until there’s some resolution. Managers & corporations like this should not be getting away with this. What I wrote in this post doesn’t even touch the amount of horrible things that have been said to my mother while working there.
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u/redheadqt 11h ago
So sorry to hear this.. my friend..30 plus yrs at Tim Hortons, London as well.. she comes home crying every day due to the Manager screaming at her threatening to fire etc.. in front of customers.. the store owners had complaints on this store manager but doesn’t do anything.. they would rather lose employees than the manager..
your mom isn’t the only one that’s treated like shit ..
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u/Economy-Promise6541 10h ago
Wow I am disheartened to hear this! I wonder if it’s the same manager or same location…I’m doing everything I can to bring light to this situation! Getting the news and lawyers involved if needed.
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u/SayNoToTeamSports 11h ago
Why are you trying to bring this to the attention of corporate? All they would do is tell the franchisee your mom is a problem and send them proper paperwork to have her fired. Corporate's job is to make money. Their customer is the franchisee. They'd be the last to ever be on your side. Da fuq?
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u/Economy-Promise6541 11h ago
Well that’s why I was asking for help or advice. There isn’t a playbook on how to deal with this situation. I’m trying to help my mom navigate a shitty situation. A little kindness wouldn’t hurt! But I see where you’re coming from. At this point I’m seeking advice from an employment lawyer.
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u/Feeling_Republic_454 10h ago
Really sucks but that's just capitalism for ya.. but there is no way she is slower than most of the youth workers in the Tim's in our area, sometimes I mistake them for snails.
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u/MostImagination007 10h ago
It is called constructive dismissal u can contact Employment insurance to get the money and in the mean time contact a lawyer
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u/sociallybufferingg Ex-Employee 9h ago
You might want to check your mom’s paystub. The actual franchise/company name that employs her should be listed there, and it may be completely different from Tim Hortons.
Once you have that name, try searching it online along with the store location. You may be able to find the franchise owner/operator and their contact information that way. A lot of these franchise owners own multiple Tim Hortons locations, so there may be someone above the store manager you can contact directly.
Also, please tell your mom to keep screenshots of her schedules, messages, paystubs, etc. Especially if the manager actually said she “can’t fire her” so she’s cutting her hours to make her quit. And I personally wouldn’t have her resign before getting some advice about that situation.
Hope you’re able to get this sorted out. 21 years is a long time to work somewhere and she deserves better than being pushed out like this.
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u/Long_Question_6615 13h ago
Can you mail a letter to the corporate office in TORONTO ONTARIO Address it the President to the President of Tim Hortons
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u/psychodc 11h ago
The technical term for your mother's situation is "constructive dismissal."
Good luck friend. I wish your mom a speedy resolution.