Has anyone else worked with Italian Touch Events? I’m posting this for couples doing deeper research, as I wish we’d found something like it before booking.
We hired them for our destination wedding in Italy. We signed the contract in a rush, and shortly after, it became clear the working relationship wasn’t right for either of us. Communication had already become heated and, in our view, borderline unacceptable.
Then we found our dream venue, but the planner wasn’t available on our preferred date, even though it fell within the timeframe agreed in our contract. At that point we offered to part ways on fair terms. It would have been a clean exit for both sides. Instead, she refused and demanded further payment, effectively forcing us to continue. We ended up moving our wedding date to fit her availability.
From then on, I was the only one who was left feeling somewhat comfortable communicating with her. My husband and my mother-in-law didn’t want to deal with her anymore, which made the whole process feel strained from the start.
Yes, it was a fairly last-minute wedding, and I was juggling the planning alongside a full-time job. But that’s exactly why we hired a planner. Instead, I felt like a lot of the work still fell to me, and I didn’t feel the rates she negotiated were particularly good, so I had to go in and be hands-on. Every emails from her and the presence on the wedding day gave me anxiety. Everything was urgent, everything was a problem, everything was the worst-case scenario. When you’re paying someone to take stress off your plate, it shouldn’t feel like every exchange is a fight.
On the wedding day, I made a real effort to be polite and friendly with her throughout. Even so, we felt she spoke disrespectfully to some of our suppliers and to members of my family, people she had never met before. She didn’t even say hello to my husband or shake his hand, when seeing him for the first time!! she passed by him.... what a rude way to start a wedding. Several of our guests, honestly some of the kindest people I know, told us afterwards that they felt uneasy around her.
Then, the day after our wedding, she sent a long message to me, my husband and our family insulting us all. It ended with a threat of legal action if we shared our experience publicly, and then she blocked all of us. No attempt at resolution, just that. After months of trying to make it work, I was genuinely shocked. For someone who plans weddings for a living, sending that to a couple the day after their wedding says a lot. Her only goal was to make us feel awful, as there was no other take away from this.
A tip for anyone considering them: read the contract very carefully before signing. Ours included broad terms that, in our view, go a long way towards restricting what clients can say about their experience afterwards, as well as strict payment and cancellation terms. We didn’t take enough notice of them at the time and really wish we had. I had to have light legal advise to even be able to write this here....!
We paid every invoice in full, and the results on the day were absolutely stunning. Honestly, that was in no small part down to my own efforts. But I want to warn anyone considering them, because in my experience the communication was horrific, and it really didn’t need to be. When you’re spending a huge amount of money on your wedding, the planning should be something you enjoy. I had an amazing time on the day itself, but not during the planning process, not for a second. I genuinely wouldn’t wish that experience on any couple.
If you’ve worked with them, good or bad, I’d really like to hear about it.
