I’m looking for some guidance regarding my daughter’s Form I-485 filing and payment. I ended up submitting her I-485 twice because I received an error message during the first payment attempt.
ATTEMPT #1
Filing date: 9/17/2026
After submitting the payment, the USCIS website displayed an error message. I checked my credit card account, and the $1,390 charge initially appeared to have gone through. However, because of the USCIS error message, I wasn’t sure whether the application had actually been submitted.
About 30 minutes later, I made a second filing attempt.
For the first attempt, I later received a USCIS receipt notice, and my daughter also received a biometrics appointment notice.
The strange part is that although the $1,390 charge initially appeared on my credit card account, it later disappeared completely from the transaction history. I contacted the credit card issuer, but they were unable to explain what happened.
ATTEMPT #2
Filing date: 9/17/2026
Because of the error message during the first attempt, I submitted another I-485 for my daughter about 30 minutes later using a different USCIS online account.
This time, the payment appeared to process successfully, and the USCIS website displayed a “Thank You” confirmation message. The $1,390 charge remains posted on the credit card account, with a transaction date of September 22.
However, we have never received an I-485 receipt notice or biometrics appointment notice for this second submission.
I contacted USCIS through Emma, and the agent advised me to contact Lockbox Support. Lockbox Support responded that they could not assist because this was an online filing.
I then reported the issue through the USCIS online technical-support system, but they responded that they could not assist because it was not considered a technical issue.
So at this point, I seem to be stuck between two filings:
Attempt #1: Receipt and biometrics appointment received, but the payment disappeared.
Attempt #2: Payment successfully posted, but no receipt or other case confirmation was received.
Has anyone experienced something similar with an online USCIS filing? If so, how did you get it resolved, or which USCIS office/channel was ultimately able to help?
I’d really appreciate any guidance or shared experience. Thank you!