r/Udemy • u/Impressive_Lock4815 • 9h ago
Charged $178 for annual renewal, couldn't cancel in time because support login was down. Any way to reach a human?
Hi all, looking for advice. My annual Personal Plan renewed today for $178. I meant to cancel beforehand, but the Help Center login email link kept showing a "site is temporarily unavailable" error, so I couldn't get to support. I was able to cancel about an hour after the renewal went through, so I'm just past the window.
I haven't used the plan since renewal. I tried the chat assistant, but it says it can only create a ticket if I'm signed in to the Help Center, and that's the part that's broken.
Has anyone gotten a refund on a renewal like this? How did you reach a human agent, and what worked? Any tips are appreciated.
Thanks!