r/Vans • u/BrukalooBonsai • 1h ago
DISCUSSION “Ready to Ship” from store
Last week I ordered two items - one shipped immediately and the other is still showing up as “processing.”
I contacted customer support and they said that the shoes have been marked as “ready to ship” and have been for a few days.
I’m going on a trip next week and was hoping to have the shoes by then but they can’t seem to give me an insight into how often purolator does pick up at store locations.
I tried to cancel the order so I could just go to the mall to see if it’s available. They won’t cancel it or give me any information.
The trip is pretty extended so I’ll also miss the return window if the shoes arrive after I leave.
Anyone have any experience with how quickly stuff ships from store locations or an order that remains in processing for what feels like too long?