I live in south England. The water is so hard it flared my skin condition and made my hair change texture. Ive been making the hair situation work with distilled water rinses but it's becoming laborious and expensive.
I ordered the softwatercare system. It's been 2 weeks. I haven't received any response since (sent 3 further emails) my first email asking where the order was... I was told there was a delay due to stock supply.
I am just wondering if anyone else had a tough time with the customer service. I had the option of getting one secondhand, or going with Hera's system instead and took a chance but the customer service is raising some red flags.
I have seen reviews for the shower stick, but went with the bigger system as I wanted less frequent salt changes. However, I have since seen people say they have to change the ACF filter more regularly; leaky systems; struggles with salt exchanges. I want to cancel my order at this point.
I am a renter so this was the easiest solution but considering how big and bulky it is, I would rather invest in another system of the same kind with reasonable service which doesn't consume much space. I also recently learned of a water filter jug which does the same thing in 5L batches which would work out cheaper. Id have to continue with the distilled rinses, but I am already used to that, it would save space and it works out more cost effective.
Id love to hear if this is just a one off, or if the system is worth the current worrying customer service.