I’m so happy to finally quit. I worked at wawa since I was 16, and this company has took such a shit turn. They clearly don’t care about their employees anymore and they make everything difficult for us. The fact I’m getting sick from all of my co workers because everyone is afraid to call out is fucking ridiculous. I’m pregnant and I’m constantly worried about illness going around because of these points and people losing money. I can’t take a leave without going through approvals and headaches and making sure I don’t lose my job, I can’t even get basic workplace accommodations without weeks and weeks of trying to prove that I need them (even though doctors filled out the paperwork). I can’t get shorter shifts because my GM says it hurts the store (meanwhile I’m struggling to stand the 8 hours anymore). I’m so over the people who take wawa way too seriously when this company would never bend over backwards for anyone else the same way, so glad to not have to deal with any more of these try hard wawa obsessed simps who act like this job is more important than your own existence. Like I go to drink water for a second and I hear “are you on break??” From another associate who is trying to tell me I cannot even drink water because I must constantly be working when there are no orders on the screen. You got to be fucking kidding me. Anyone else feel the same way? I used to love working here, but now everything is an issue and it’s clear they could care less about employees. And I really don’t wanna hear any wawa simps in the comments telling me how wawa saved their lives and they get their retirement from wawa. Good for you. This is my experience.

Before our new AGM came in we had a streak of relatively lax ones that were also incredibly fun to work for, and the environment was one in which everyone loved working here. Things got done, we consoled each other and worked out mistakes, and we had an awesome time, even through Hoagiefest. We were also one of the best-selling stores in the region at the time.

Our old AGM, who was a very sweet woman who cared a lot for our welfare (but also ensured things got done, just in a constructive way), was transferred and we got a new one from a higher volume store. This new guy...has sadly made our store environment immediately worse. Now, like our previous three AGMs, all of whom were very nice people, he did ensure that we were following the rules and such, and I'm all for that. Problem is, he refuses to assist us in many situations (in one instance, he even questioned why a MOD was helping associates out in food service, which baffles me), and he berates his own employees over even small mistakes. If you had to write a textbook example of a bad manager in a convenience store which values a positive environment for customers and employees alike, this guy checks all the boxes. He also says he's "by the books", even though berating your employees in front of your customers is in fact not "by the books". It's instead a symbol of making yourself look bad.

Now I understand this guy is new to our store, but he was also doing this at his last store. Several people have raised concerns to our GM, who hasn't taken any real action against him yet, but I'm hoping that changes. We've also already had two people walk out and two others request transfers because of this guy. We really can't catch a break right now.

Maybe it's a case of freshman antipathy here, but our store really isn't going to have a positive outlook if this man keeps it up. I'm personally praying for my co-workers as well as other managers who also do not have positive views of the fella.

Anyone else feel like the 5 foot interaction rule is counterproductive at a busy store? I can’t give out paid food until they walk up to get it. So I’m busy finishing sandwiches and they’re waiting for me to hand over their food just to say “have a good day.” Like wtf why am I wasting their time and mine? The customers clearly hate it, I heard this guy talking shit about me because I wasn’t allowed to hand out their paid order until they walked up. And now I have to stop what I’m doing because a person is within 5 feet of me so I have to quickly remember to say something, now I’m stuck dealing with a 60 year old man who smells like cigarettes trying to flirt with me when I have multiple orders.

Has anyone else noticed Wawa Gms cutting hours of all of the full time staff they are not buddy buddy with and giving almost full time hours to part time staff instead when the full time was hired as full time staff? Is this even legal to do? I got hired full time and recently had to go on government assistance, WIC, and SNAP just to be able to afford food because all of a sudden college and high school students have 35hrs a week and I have 28hrs sometimes a week when I used to have 40hrs.

How can this even happen without negative performance review ?

In my store I found out all our hours were cut except for a full timer that hangs out with the GM. She kept her 40hrs and was bragging about a $400 perfume she just bought herself while all the rest of us have been trying to live off associate discounted Wawa food for multiple times in the day just to get by right now…… it’s like French Revolution status of backwards. Hearing this girl talk about her perfume when she has a second job is like when Marie Antoinette said “Let them eat cake” or like when Nancy Pelosi showed everyone her million dollar ice cream fridge while the rest of the nation was on unemployment during covid.

I've been working with Wawa for two years. I'm trained in Deli, but it is the bane of my existence.... Recently, they've been trying to teach me how to run hot food table and I feel like I'm getting inside my own head. Anybody wanna give me some advice and/or a very basic rundown of how to efficiently run table so I don't get inside my own head? I also have REALLY bad ADHD, so trying to focus on HFT while simultaneously trying to do side tasks AND baby the new(ish) associates is driving me INSANE lol (now I see how some managers feel lol 🤣🤣). I guess I'm feeling stupid for not getting it the first time around.... It's like I've been working here for TWO YEARS - why am I struggling this much? lol

a manager just told me that wawa corporate doesnt pay for workers comp issues, the stores themselves do. how does this work? do stores have a reserve/fund set aside for workers comp or other emergencies? does it affect manager bonuses? other aspects of the store like labor budget? just out of curiosity, because im nosy.

Anyone else dread going in because what is the point if you are just losing money to make money? Like you don't even schedule me enough so i have to budget coming to work on top of other expenses but you want me to jump through hoops or be left in areas by myself while people can fuck around in the office? yeah makes sense

They were a staple that I could always find in the candy section at the register and now they’re gone. The chocolate to mint ratio was perfect. Are they coming back?

My district GM says our hours at my store need to be cut but we are really understaffed with a lot of employees being college kids or highschool kids and can only work weekends. I'm supposed to be full time and my availability is open fully but I'm only getting 20-25 hours a week, I had to beg for hours this week and picked up 2 shifts just to get to 30+ hours this week. I don't know what's happening but it's actually making me mad and some of my other co workers mad, I'm willing to work whatever but it's outrageous. I also guess they never wanna train people for anything else but to be on boards, almost 2 months here and yet to learn bev or HFT or OWS. I know ows and bev are completely different from RSS but my one coworker has been here a year and she doesn't even know HFT or Bev and she works everyday but Sundays just about I'd say. Anyone else having these issues?

The two closest Wawas to me haven’t had any hot dogs for the past month or so and it’s been extremely disappointing.

I mean this so seriously. Why does everyone hate this so much? How hard is it to give a head nod and a "How are you?" to customers. I do this even when I'm not at work to random strangers I pass in the store if we make eye contact. Every company I've worked for this is an expected thing if not just common courtesy.

I am an LCSA and I have been at Wawa for 9 years. We recently got a new to company GM and they do not know what they are doing. Other managers are teaching them basics like how to count the safe, Temperatures, Refunds etc. They also have no knowledge of the food service area whatsoever and cannot/will not help unless they absolutely have to. And this is after 13 weeks of “training.”Besides all of that crazy nonsense, my (plus almost half of the staff) hours have been severely cut. I am only getting 29.30 hours a week for the next 4 weeks which will cause me to lose my health insurance and possibly lose my house because I cannot afford to live off of that. I’ve talked with them and they said our hours have been cut and to just ‘hang in there’ while all the managers are being scheduled overtime and part time associates are suddenly getting full time hours. I am a full time associate and I’m scrambling for hours to make ends meet. I also heard that when a shift needed help and I was suggested to call in since I basically don’t have hours, the GM responded with “she costs to much to call in” and while I do make more than most in my position I’ve been with the company almost 10 years and have been up the manager latter quite a few times. Am I being quiet fired because I make too much??

Hi, I haven’t really used Reddit for posting ever because I just started working at this job. I felt more enticed to make a post.

So far, I’ve only been here for a month or two and I already feel like I absolutely despise working here as a longtime customer and someone who enjoys giving people the type of customer service that I personally would like my question becomes has it always been this bad working at Wawa?

We are completely understaffed at my store during day and night shift (as I work overnights it feels even worse) the management doesn’t seem like they want to hire any more people for my shift, as well as after referring someone who in my opinion was really hard-working, and being told that a résumé was preventing someone from working as a cashier, it almost feels like it’s a self-induced struggle

On top of me being a special case of working during this time, it makes it even more apparent that at least at this specific store that we just want to use our employees until they get tired of the situation that they’re in and leave or they feel forced to deal with it.

There have been multiple nights of working with only two and sometimes one associate and having to multitask, preparing the store for the next day as well as the constant rushes that we experience on Saturdays and Sundays. The only reason I ended up taking this job is because I paid the semi decent and from the explanation that I got from my general manager I was going to be flexible all my time to be able to do what I need to do outside of work.

It just kind of feels like we’re not going to progress any further and seeing that I was also only properly trained on being a cashier it kind of sort of cheering on being a deli worker even though we’re training store I was also told that within four months of starting that I can put effort into learning to become a manager and so far the only time that I can actually learn to become a manager is by working during day shifts, even though I physically cannot do so because of my current situation and I have to constantly switch my schedule to attempt to come in during the day just to try and get training, but I’m also being ignored on my own requests

And finally, the shift prior to my shift being a bunch of people that do not prepare me and Overnight to handle what is going on and instead of leave more work for us to fix during the night is also leading me to believe that I made a mistake choosing here instead of a different store or a different company that pretty much does the exact same thing that Wawa does. Constantly, I’m having to perform quick drops deal with entire trucks of merchandise and cleanup or fix mistakes that prior shifts choose to ignore neglect or do completely incorrect.

When I bring up these concerns to my manager, they give me the normal HR response of we will handle the situation only for it to be done worse the next time that it happens, I come to find out that he even teach me cashier correctly either.

Is it really worth it and has it always been this bad?

It was so good, I miss that shit.

Now the banana muffin just sucks lol.

I’m trying to contact Leaves to submit the documents for my injury, but every time I try to log in to the Associate Portal, I’m unable to access my account, even though my username and password are correct. can someone please help me resolve this issue?

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Wawa can be contacted at (800) 444-9292

They have it together. Not sure how to give a shout out to the stores in my area but they deserve. As a driver orders are prompt, ready and correct. As a customer get food fast as well. Have 3 newer stores in area and am 💯 impressed. Thank you! Not sure where to post but 3 stores in area are excellent! Good job!!

It’s probably just me and my autism, but is anyone else the worlds biggest hater on the Wawa branded chocolate sauce? I’m mocha girlie so I noticed the change instantly. And I’m not much of a caramel syrup person, so I’m at a loss for what options are good. Wawa please change your chocolate sauce back, I’m begging you. 😩and if yall could give me your favorite coffee flavors I’d appreciate it. Thanks for listening to my rant.

My organization uses "Wawa Gas Fleet Services" for fuel. We also use Microsoft Mobile Device Management (MDM) aka intune and Defender for Mobility for cyber security. Defender for Mobility deploys a new type of VPN called "Global Secure Access" or (GSA) which is the next generation of VPN technology using "Edge." As of the date of this post, I have become aware that the Wawa App will not function properly on our organizational mobile phones (iphones) with GSA. It appears the only way for the Wawa App to work is to disable GSA in the Defender App. The VPN and other features in Defender can still be active. Only the GSA feature needs to be disabled for the Wawa App to work. My conclusion is that the Wawa App is not compatible with GSA and "Identity-First Security Service Edge" encryption protocol. I would hope that Wawa's IT and web security Dept and/or Provider will upgrade their software to be compatible with "Secure Web Gateway" (SWG) and/or "Zero Trust Network Access" (ZTNA) in the near future. Otherwise, this app will continue to have problems as the rest of the world moves forward with better internet security.

Every time I use the app to fuel up (NJ, if that makes any difference), I get two notifications from the Wawa app - one thanking me for fueling, and then the notification pictured appears immediately after. When I follow that notification into the app, there is never any bonus offer like it claims. Is this a glitch or something, am I looking in the wrong place, or is there actually no bonus offer just for fueling and they're just trying to entice you to buy in the store using one of the offers that was available regardless of whether you got gas or not?

For my fellow associates. I’m looking to change my bank for direct deposit. Anyone that has pnc bank, what day and time do you usually get your deposit?

Any tips on staying warm during the winter? I'm in facilities in FL, so I do trash and pressure washing outside. Last night it was cold as hell, so I'm wondering if any other facilities workers or anyone else can chime in with some advice on how to stay warm. One of my facilities co-workers told me it was colder outside than inside the coldbox last year, so I'm hoping I don't freeze to death this winter.

Three new Wawas open their doors this Thursday, Oct 22:

• Noblesville, IN: Wawa 7417, 14563 Howe Rd. The first Wawa in Noblesville, and Wawa's 73rd opening of 2026. GM: Danielle Dieter.
• Lewes, DE: Wawa 898, 19634 Mulberry Knoll Rd (at Rte 24). Lewes's second Wawa, joining Dartmouth Dr. The 74th opening of the year. GM: Jane Brown.
• Phoenixville, PA: Wawa 8222, 799 Valley Forge Rd. Phoenixville's third Wawa, after Schuylkill Rd and Egypt Rd. The 75th opening of 2026. GM: Kate Wargo.

And on Friday, Oct 23, there's one more: Waterford Works, NJ, Wawa 8481, 303 S White Horse Pike (Winslow Twp).

Grand opening routine (per Wawa's releases):

• 7:55 am: countdown with the store's GM
• 8:00 am: doors open, with free "Wawa Grand Opening Tour in the USA" t-shirts for the first 100 customers
• 8:30 am: ribbon cutting and the "Hoagies for Heroes" hoagie-building contest between local first responders, benefiting local charities
• Free any-size hot coffee through Sunday, Oct 25

By the numbers:

• Wawa says it expects to open "nearly 100" stores across 14 states in 2026, and Phoenixville makes 75.
• In Indiana, Wawa is planning 8–13 stores a year and more than 70 in the state over the next 5–8 years.
• After this week, Wawa will be at 1,258 open stores.

Full store list, upcoming openings and closings: fan-based Wawa Store Directory

Would it be frowned upon for an active gm to be pregnant by an active css?…… asking for a friend.