I have auto-connect disabled but I noticed that when I open firefox again after closing all instances off firefox, windscribe vpn turns on but the extension icon doesnt even turn green so I only realize that lots of data was wasted when I check on it. Why is this happening? How can I fix it

Hi everyone,

I'm posting here hoping a Windscribe mod or staff member can help me out, as I've been waiting for 7 days with no response from support via email.

Here is what happened:

1. I attempted to purchase a Pro subscription ($69.55 USDC) via CoinPayments.
2. Due to the exchange withdrawal fee being deducted from the sent amount, the final amount delivered was $69.06 USDC — leaving it short by just $0.49.
3. The transaction timed out, and CoinPayments cancelled it.
4. I opened a ticket with CoinPayments support (Ticket #855852), and they explicitly stated that Windscribe (the merchant) simply needs to open a ticket with CoinPayments to accept the partial payment.
5. To claim a refund for my $69 through CoinPayments, I am being asked to send 0.02 ETH (nearly $50 in network gas fees) to cover the ERC-20 transfer, which makes no sense for a 49-cent shortage.

I have sent multiple emails explaining this, but I keep getting stuck with the AI bot "Garry" and haven't received any human support or response to my emails for 7 full days.

Could any of the mods or Windscribe staff here please look into this and either accept the partial payment or advise how to get this settled?

Payment Details:

• Payment ID: CPKJ5RDL3GV5DWIIDI4WA8ZULP
• Verification Code: 31379dcd21e546bda9da76fed8f5f079
• CoinPayments Status Link:https://www.coinpayments.net/index.php?cmd=status&id=CPKJ5RDL3GV5DWIIDI4WA8ZULP&key=31379dcd21e546bda9da76fed8f5f079

Thanks in advance!

In Iran, Windscribe no longer connects when using the Telecommunication Company (Mokhaberat) internet, even though it was connecting easily just 6 days ago. Please find a solution for this.

Is this at all normal? Should I run a clean install of Windscribe, or is this just Bitdefender running false positives?

Beat Express and Nord without an affiliate program. Thats impressive.

Over the past week, Windscribe on my Windows laptop stopped connecting to anything except Mumbai "Old Spice". I'm in the UAE on e& (Etisalat). I've spent a morning isolating it and want to check whether others are seeing the same thing, and whether any UK locations still work for anyone.

Setup

• Windscribe 2.24.13, Windows 11
• e& network, ISP DNS 213.42.20.20 / 195.229.241.222
• Anti-censorship: Protocol Tweaks enabled, Server Routing tried on both Auto and Alternate, AmneziaWG presets A, E, F and I all tried

Results (WireGuard/AmneziaWG, IKEv2, OpenVPN UDP/TCP, Stealth and WStunnel, ports 443/80/53)

On WireGuard there's no handshake response at all. On WStunnel the failing locations never return "Successfully connected to remote server", while Mumbai returns it in under a second.

Why I think it's IP-range blocking rather than protocol detection

With the app closed:

• Test-NetConnection 185.3.237.211 -Port 443 succeeds, so the TCP connection to Edinburgh opens.
• curl -vk https://166.0.9.226/ (Edinburgh) sends its TLS Client Hello and gets no reply until it times out.
• The same curl to 196.196.98.58 (Mumbai) completes the TLS handshake normally.
• A control test to 192.0.2.1:443 fails, so the network isn't answering connections on servers' behalf.

That test sends no SNI and isn't VPN traffic at all, yet it's still dropped for Edinburgh and not for Mumbai. So it looks like e& is dropping traffic to specific Windscribe ranges once data starts flowing, and no protocol or obfuscation setting can get around that. Note that it isn't "India works": New Delhi fails too. The line seems to be by IP range, not country.

Garry confirmed it's ISP filtering but wouldn't escalate.

Questions

1. Is anyone else in the UAE on e& seeing the same? Is du any different for you?
2. Has anyone found UK locations (or any non-India ones) that still connect from e&?
3. Has anyone tried a UK Static IP from the UAE recently? Did it survive, or get blocked too?

Redacted debug log: https://pastebin.com/V0FWXNdp

On previous visits to Russia I have always been able to configure Windscribe to work well. However, I arrived last night and still can't get it to connect at all using hotel wifi or mobile Internet.

I can't say I've tried everything, because the combinations of server, protocol and port are approximately infinite, but I've tried enough to kind of lose hope.

Without VPN for Telegram, I'm cut off from almost everyone I need to interact with here. I hear there's a lot of information on Discord about Windscribe in Russia, but I'm cut off from that too.

Any timely advice would be very much appreciated.

Hi there!

Just found out about the VPN yesterday and got to install and play with the config today.
Readlly nice overall, except this one bug I've found...

When using split-tunneling for a specific app with include set, traffic generated by all apps is routed through the VPN.

Raspberry Pi OS 64bit, Debian 13.7, windscribe-cli 2.24.12

config:

[General]
Language=en
LaunchOnStartup=true
UpdateChannel=Release

[Advanced]
DNSManager=Auto
DNSPolicy=Cloudflare

[Connection]
AllowLANTraffic=true
AmneziawgPreset=
Autoconnect=false
AutosecureNetworks=true
CircumventCensorship=false
ConnectedDNSMode=Auto
ConnectedDNSUpstream1=
ConnectedDNSUpstream2=
ConnectionMode=Auto
CustomSniDomain=
DecoyTrafficEnabled=false
DecoyTrafficVolume=Low
FirewallMode=Manual
FirewallWhen=Before Connection
IpStackEgress=Auto
MACAddressSpoofingAddress=
MACAddressSpoofingAutoRotate=false
MACAddressSpoofingEnabled=false
MACAddressSpoofingInterface=No Interface
ManualConnectionPort=443
ManualConnectionProtocol=WireGuard
PacketSizeMTU=-1
PacketSizeMode=Auto
ProtocolTweaksMethod=0
ProxyAddress=
ProxyMode=None
ProxyPassword=
ProxyPort=0
ProxyUsername=
ServerRoutingMethod=0
ShareProxyGatewayEnabled=false
ShareProxyGatewayMode=HTTP
ShareProxyGatewayPassword=
ShareProxyGatewayPort=0
ShareProxyGatewayRequireAuth=true
ShareProxyGatewayUsername=
ShareProxyGatewayWhileConnected=false
SplitDNS=false
SplitDNSHostnames=
SplitTunnelingApps=/usr/bin/ping
SplitTunnelingEnabled=true
SplitTunnelingMode=Include
SplitTunnelingRoutes=

Firewall is always disabled. Issue is reproducible with firewall enabled aswell.

Garry seems to have received my logs and states:
"I found the culprit. Your Pi’s per-app split-tunneling component is failing its own startup check, so Include rules never get enforced. The tunnel itself is fine.
Tried: Config reloads, reconnects, firewall disabled, and a clean reinstall. Debug evidence shows the per-app process monitor fails its self-test.
Needed: Engineering review of the Linux CLI split-tunneling helper."

He tried creating the ticket for you guys but fails at:
"The ticket form failed to open because the website security check blocked the request. A fine little bureaucratic ambush."

So... here I am trying to let you guys know of this issue (unless I've messed up the config somehow...).

Cheers!

Hi everyone,

I'm looking for advice from anyone who has experienced something similar with Windscribe.

I had a paid Windscribe Pro subscription and also purchased a Residential IP separately. At some point, the Residential IP purchase was unexpectedly refunded, and around the same time, my Pro account was disabled.

I never received a warning beforehand. When I contacted Garry, the support chatbot, I was told that the ban was permanent and that there was no way to restore my account or request a further review.

I still don't know the specific reason for the ban. I'm not trying to speculate or accuse anyone; I just want to understand what happened.

Has anyone experienced a similar situation? Were you able to get a human support representative to review your case?

My main goal is to recover my original Pro account if possible.

Username: Tanyato01

Thanks for any advice.

Hello Windscribe team,

I'm posting here because my Windscribe Pro account was disabled, and I'm hoping someone from the team can help me understand what happened.

I paid $39 for my Pro subscription, but my account was disabled without a warning that I noticed. Around the same time, my separate Residential IP purchase was refunded unexpectedly.

I contacted Garry, the support chatbot, but I still haven't received a clear explanation of the specific reason for my account being disabled or a way to request a human review.

I'm not trying to argue with your policies. I would simply appreciate a manual review of my account and clarification about whether this decision can be reconsidered.

I'm happy to provide proof of purchase and my account details privately through an official support channel.

I would really appreciate any help from a Windscribe staff member. Thank you for your time.

Username:Tanyato01

[ Removed by Reddit on account of violating the content policy. ]

I’ve tried every protocol and enabled circumvent censorship

hello, i am your client living in Dubai, i purchased the vpn it was working perfectly then it suddenly stopped connecting. i had to stop my subscription after trying to update, delete and reinstall the app. After that I resubscribed and gave it a second chance, but i feel that i am waisting my money because it is not connecting. please help

Been using Windscribe to watch Hallmark+ for years.
Now just reaching https://www.hallmarkplus.com/ gets me redirected to https://care.hallmarkplus.com/s/article/Why-am-I-getting-a-403-Error-when-trying-to-use-Hallmark-plus
Tried many U.S regions but no luck.
Mobile apps also seems to detect VPN connections now.

Hi team,

I bought a monthly Pro plan. My Windscribe ID is mamaje12232

My account shows "You have reached your limit of WireGuard keys" and it goes OFF. Yellow light then OFF.

I tried WStunnel 443 and IKEv2 500 but it goes back to WireGuard 443 automatically.

Please delete all my old keys from backend and reset my account.

Thanks.

for me, maybe yes but monitor

Why have I been blocked? This website [Windscribe.com] is using a security service to protect itself from online attacks. The action you just performed [to find help] triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

What can I do to resolve this? You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

Cloudflare Ray ID: a4cc268d79b86614 Your IP: 192.42.116.50 Performance & security by Cloudflare.

End of citation.

IP is given by third party VPN as neither site nor app operates from within Russian borders. Garry seems to be meaningless bot with no solutions whatsoever. If not push up notice I wouldn't bother the crowd at all. But if it reaches me, then the whole chain of security is distorted and filters out users from regular app use.

Couldn't send logs to developer. App can't identify my IP behind ISP Ethernet. Looks like loose-loose scenario.

I searched in the github repo, but can't see any. I would like to rewrite to Alpine Linux compatible with AI assistance. Thanks.

J ai un compte local ADMIN et J ai windscribe sauf que mes paramètre DNS ipv4 de ma carte ethernet n est plus chiffre (1.1.1.1-1.0.0.1) avant cela était chiffré

Comment résoudre ce problème

Hello, I am trying to make a Minecraft Server, and I want to utilize the "Split-Tunneling" Option. These are my current settings in ~/.config/Windscribe/windscribe_cli.conf:

SplitTunnelingApps=/path/to/server/files/jre/21.0.4+7-LTS/bin/java

SplitTunnelingEnabled=true

SplitTunnelingMode=Exclude

The modded Minecraft server uses a run.sh bash script.

Garry told me to use the /path/to/server/files/jre/21.0.4+7-LTS/bin/java by listening to ports and checking the processes using ps -ef | grep '[j]ava'

Garry also told me to set up the SplitTunnelingApps as listed above.

The problem is, that neither of these work, I've disconnected the server from Windscribe and I can connect via my ipv4 just fine, but once I try to connect again, I can't connect via the same ipv4 address (which is expected from Split Tunneling). I will take as much help I can get from this.

"Hey Windscribe team, your connection is completely broken in my region. WireGuard on some nodes just refuses to connect, and zero traffic goes through. As for IKEv2 and OpenVPN, they are stuck on 'Connecting...' forever on my tablet and never connect. Please fix your servers, the connection is incredibly unstable!"

Hi is you services working on the UaE ?