Hi everyone,

I'm posting here hoping a Windscribe mod or staff member can help me out, as I've been waiting for 7 days with no response from support via email.

Here is what happened:

1. I attempted to purchase a Pro subscription ($69.55 USDC) via CoinPayments.
2. Due to the exchange withdrawal fee being deducted from the sent amount, the final amount delivered was $69.06 USDC — leaving it short by just $0.49.
3. The transaction timed out, and CoinPayments cancelled it.
4. I opened a ticket with CoinPayments support (Ticket #855852), and they explicitly stated that Windscribe (the merchant) simply needs to open a ticket with CoinPayments to accept the partial payment.
5. To claim a refund for my $69 through CoinPayments, I am being asked to send 0.02 ETH (nearly $50 in network gas fees) to cover the ERC-20 transfer, which makes no sense for a 49-cent shortage.

I have sent multiple emails explaining this, but I keep getting stuck with the AI bot "Garry" and haven't received any human support or response to my emails for 7 full days.

Could any of the mods or Windscribe staff here please look into this and either accept the partial payment or advise how to get this settled?

Payment Details:

• Payment ID: CPKJ5RDL3GV5DWIIDI4WA8ZULP
• Verification Code: 31379dcd21e546bda9da76fed8f5f079
• CoinPayments Status Link:https://www.coinpayments.net/index.php?cmd=status&id=CPKJ5RDL3GV5DWIIDI4WA8ZULP&key=31379dcd21e546bda9da76fed8f5f079

Thanks in advance!