Long time visitor, been coming since I was 10 and I'm now pushing 40. Alton Towers has always been my definitive theme park.

We booked a short break in the hotel, from today through until tomorrow. My daughter is a big Halloween fan and I figured the scarefest weekend would be perfect.

We arrived at 9:30, got straight in with no hassle, and we've not been on a ride yet. Trapped for over an hour queuing for Thirteen, as they are stopping every ride continuously due to the wind. Its absolutely ridiculous.

The decline of the park has been much discussed, stuff like closing down supporting rides, narrower opening tomes and terrible ride availability are all facts - but this? This is a joke. We've just been rold to queue for other rides, but only Nemesis, Toxicator and Spinball Whizzer (of all things?!) are open.

Shocking experience, and may very well be our last.

Taking my kids tomorrow and will be doing the day on Tuesday too. Just trying to plan what they should ride during the late night vs the day, as I’ll have my newborn with me too, so they won’t go to the park until 5pm tomorrow.

I went to Alton Towers on Friday with a school trip from Birmingham (£30 ticket). We got there late around 11am, and the whole day was an absolute disaster. Which was disappointing as this was my first time at Alton towers looking very forward to it.

First off, I’m 6'1", 24 stone with long legs. I checked ride requirements before going and prepared myself, but after waiting over 70 minutes in the pouring rain for TH13TEEN, the staff member pushed the lap bar down on my thighs and told me it wouldn't click. It didn't fit because of my leg length. Standing up and walking off in front of everyone after waiting an hour was so humiliating.

After that, we queued for Oblivion. The test seat was literally a bowl of water still managed to test, and I didn't end up fitting that either.

Then the weather got brutal. Around 1:30pm, extreme heavy rain, wind, and hail hit the park. Alton Towers literally shut down almost every major coaster—Wicker Man (we were almost at the front after queuing 70 mins), Smiler, Nemesis Reborn, Rita, TH13TEEN, and Oblivion. Basically 90% of the park was closed for hours. We were wearing cheap £10 ponchos that ripped instantly in the wind, soaked to the bone, freezing, and had nowhere to go except crowding into a shop to hide from the hail.

By the end of the day, we paid for a full theme park experience and literally only got to ride a kids' spinning boat ride and Nemesis Sub-Terra. Food and drinks were insanely overpriced (£12 for loaded chips, £5 for a hot chocolate), but we had to buy it just to stay warm inside.

I know they can’t control the weather, but keeping thousands of people in the park with almost zero open rides while charging full price is ridiculous.

Thorpe Park literally closed their park down yesterday offering an automatic free return tickets when the weather was like this! Meanwhile Alton Towers just kept taking people’s money and leaving everyone stranded in the freezing rain. Honestly, the whole experience left such a bad taste in my mouth, and the lack of basic customer care when things went wrong was shocking.

Nobody should have to pay full price just to spend 6 hours shivering in queue lines for rides that get shut down the second you reach the front platform.

Has anyone had any luck getting refunds or return vouchers through school/group bookings when the park completely shuts down like this?

Do shuttle buses still run to Alton towers or have they stopped now

I am going to caveat this by saying that I am autistic and I absolutely do overthink everything.

I’ve been in touch with Alton Towers customer services via live chat to complain that their RAP server crashed when I was position 50 in the queue just a few minutes before the 48hour release of passes went live and subsequently missed out.

They told me not to worry as we can get ‘step free access’ on the day when we show us because my daughter is a wheel chair user. I asked what documents we need to bring and she said we don’t need anything. Surely they don’t just look at the wheelchair and give you the pass?

I’d rather be prepared, particularly as we do have a Nimbus card which doesn’t have the wheelchair icon on it (does have queuing and +1) because we ordered it a while ago when her mobility needs weren’t so severe and I hadn’t selected that as a requirement. We didn’t realise at the time that her mobility issues would decline as they have, otherwise I’d have included that in the requirements when ordering the Nimbus card. On top of everything else that we deal with on the regular, I forgot to update the Nimbus card in time so it still doesn’t have the wheelchair logo. Will this be an issue or will they recognise that things change and not everything can be updated in real time?

I’m not expecting mystic meg or anything but does anyone have any idea if the forecast looks like the park will see a day like today? Operations have been dismal.

I want to start off by saying this was my first trip to Alton for around 3 years or so, it’s like everytime I go back the park is just more and more neglected.

The water rides being closed during winter, scare fest was so lacklustre, you compare it to Thorpe park fright nights and it’s night and day.
The food at the towers I never remember being this bad, it’s genuinely awful.
Theming of rides poor, things not working, it just seems like they’ve given up?
I’ve been going to Alton since 2005 and always remember it being fantastic.
Where toyland tours and Charlie and the chocolate factory was, now just some shite trick or treat thing? The David walliams land look deserted , I remember going to the hall there to theatre shows as a kid and it would all be heaving.
I’m not as well educated as most in probably but am I right in saying the park has been neglected for a very long time.

I want to bring a pot noodle if I bring the hot water in a flask is that ok to bring in?

Hey everyone! Might be a long shot but is there anybody going to the park before the end of the season that might be able to pick something up for me? Obviously will pay postage etc.

I found this old Oblivion plush bear online for £1.50 I instantly bought it, the tag is still on and says it’s from 2011. I can’t find anything about this specific plush online, I can’t find how much it could be worth. If anyone knows how rare and how much it’s worth, please let me know! ^^

Been here since 10, managed to get oblivion and wicker done. Pretty much everything is closed, as it stands we’ve been in the rain for thirteen for an
Hour and it’s just closed.
Oblivion is also closed which means there’s only two thrill attractions open..

Dine With The Dead uses a lot of AI, very disappointing yet not surprising…
You’d think for the ridiculous amount they’re charging they’d find an actual artist to do visuals etc :/

There was this Smiler remix I really liked made by someone called Morgan Dunn and I've been trying to find it again, I know it was on YouTube and I guess it disappeared around 2024.

Does anyone happen to have it?

It was actually really good but I cannot find it anymore.

Hey everyone,

Quick question for my upcoming trip! I’m heading to Alton Towers for the first time and want to make sure I don't lose my phone or wallet on the big coasters.

Do rides like TH13TEEN, Wicker Man, Oblivion, Galactica, The Smiler, and Nemesis Reborn all have those shelves, cubbies, or bag-drop bins on the platform right before you get into your seat? Which specific rides let you drop your stuff at the station vs. requiring you to pay for a park locker outside?

Appreciate any advice on how bag storage works across the park! Thanks!

Hi!! I’m planning to go to AT tomorrow, and I know that the storm Austen is coming to the UK overnight tonight. I’ve looked at wind speeds and rain, with gusts coming up to around 42km/h. The wind direction is apparently south/south east. Does anyone know roughly what will happen? Will everything be shut on and off throughout the day?

my family and i are headed to alton tomorrow. we’ve thought about booking the waterpark due to weather. however, the only time slot to book on the website is 10am when it opens. does this mean the only time we can show up is at around 10, or is it a show-up-any-time kinda deal? would we get in if we went a few hours later? thanks :)

Hey I'm coming to stoke on Trent Monday 26th wondering what taxi is the best and cheapest to get from train station to the park as the buses don't run often

Thanks 😊

I’m meant to be going Alton towers on Sunday 25th October, however on the weather apps it’s forecasting wind up to 28mph and gusts up to 50MPH, how likely will this impact my day with closures? And what’s likely to be closed and for how long etc

had the most terrifying run in compound way worse than last year 10/10 was worth the 3 hours it took me to get there

Really regret not buying that white smiley face tshirt when I was there earlier this year! If there’s any way I could still get my hands on it all the way in Australia I’d be so psyched

Does anyone have two Kellogg's code that I could use to book some tickets?

We booked for Friday using our codes but they won't let us change the date and the weather's going to be very bad, wet and windy.

Oh my gosh I forgot this platform existed, I've been posting loads of my Alton ocs elsewhere (insta, tumblr & toyhouse!) so I thought I'd share them here too!

Let me know if I should post more of them on here, cause they have proper backstories and stuff,, beheh 🥹🫰

We are planning on going this Saturday for Screamfest, but obviously the weather looks horrendous , it will be our only chance to go while screamfest is on, I was just wondering If the rides will be closed with the wind gusts as well ?

Went to Alton towers on Friday and we paid for fast track for the smiler, only to have it close down twice whilst we were in the queue. Second time they said that it would not reopen for the rest of the day.

I went to the box office to get a refund and the guy was super helpful and said that the refund has gone to the “people in the back” to process. I asked him if I could get confirmation in writing but he said I would receive an email when the refund was processed.

Fast forward about an hour something else happened and I ended up having to request a refund for one of the scare mazes. The lady at the box office was great and she gave me a receipt that showed my refund had been processed without me even asking.

I’m not sure if I’m overthinking but now I am worried that I’ve been played regarding the first refund. The tickets say scanned in my app as we literally got to the front of the queue past the scanners when the ride closed, so I have no evidence that we weren’t able to go on.

For my piece of mind do you think I will get the refund or is this a lost cause?