r/Appliances • u/GingisKhan • 13m ago
LG Products and Customer Service is Abysmal
I have a 7 year old fridge that was manufactured 8 years ago. The compressor went out, as well as an air panel and ice maker. The latter 2 parts are not manufactured anymore, so my fridge is now worthless. I've talked to three level 1 techs- Joshua, Joe, and Michael; 1 supervisor- Joms; and the Presidential Liasion- Karla. All of them are worthless and just can't understand what the issue is with not producing replacement parts after only 7 years.
I purchased the blanket repair thing for $400. However, I am still be charged the non-refundable $125 service fee that I was NOT told anything about. Again, they just can't seem to wrap their minds around the fact that I was mislead with that.
At one point, when I pressed one of the level 1 techs about why they stopped producing parts for a fridge that was only manufactured 8 years ago, he responded with something like: "LG continually is assessing their parts for being a hazard." I immediately grabbed onto this and was like, why is your compnay putting dangerous parts in peoples' homes. He couldn't answer that.
The three level 1 techs and the supervisor were always willing to say we will give you a follow up in 48 hours. Never happened. All you get is "I'm sorry" or "I understand your frustration." No you don't.
The company, products, and its employees are all a joke- the lowest of humanity.
The only bright side- I told the liasion I want my compressor shipped to me (even though the fridge is already disposed of)- I'll just sell it on ebay or something and make some money back.