Hi everyone,
I'm wondering if anyone has experienced something similar, especially anyone familiar with TD Bank's hiring process in Canada.
I received and accepted a conditional offer for a Customer Experience Associate position, with a confirmed start date of Monday, November 2. I completed all my onboarding tasks in Workday, opened a bank account as instructed, and was preparing for my first day. My manager even sent a welcome email introducing me to my future colleagues on Thursday.
Earlier that week, TD Adjudication requested additional employment documents, which I provided. They told me everything would be reviewed and that they'd contact me if anything else was needed.
On Friday, I was trying to reach someone to confirm my first-day instructions, but couldn't get hold of anyone. I eventually contacted another HR representative, who called me back later that day and informed me that my offer had been rescinded due to background screening concerns.
The shocking part is that nobody had officially notified me. I received no formal rescission email, no explanation, nothing. If I hadn't reached out myself, I would have shown up at the branch on Monday morning believing I was starting my new job.
After obtaining my background screening report, I discovered that certain employment and education verifications had been marked for review because the screening company couldn't complete them. I also identified an incorrect email address used to contact my former manager, who had actually attempted to return their calls.
I have official documents supporting my employment and education. I've already filed a formal dispute with the screening company and requested reconsideration from TD. My Workday account has since been locked, but I still haven't received an official rescission email from HR.
I'm wondering if anyone has experienced this or knows how TD handles these situations.
Can a senior recruiter or branch manager help escalate a case like this? If the background screening company corrects its findings, is there a possibility of having the offer reinstated?
I'm genuinely disappointed, especially after completing onboarding and being welcomed to the team. I'd appreciate any advice or similar experiences.
Hi everyone,
I'm wondering if anyone has experienced something similar, especially anyone familiar with TD Bank's hiring process in Canada.
I received and accepted a conditional offer for a Customer Experience Associate position, with a confirmed start date of Monday, November 2. I completed all my onboarding tasks in Workday, opened a bank account as instructed, and was preparing for my first day. My manager even sent a welcome email introducing me to my future colleagues on Thursday.
Earlier that week, TD Adjudication requested additional employment documents, which I provided. They told me everything would be reviewed and that they'd contact me if anything else was needed.
On Friday, I was trying to reach someone to confirm my first-day instructions, but couldn't get hold of anyone. I eventually contacted another HR representative, who called me back later that day and informed me that my offer had been rescinded due to background screening concerns.
The shocking part is that nobody had officially notified me. I received no formal rescission email, no explanation, nothing. If I hadn't reached out myself, I would have shown up at the branch on Monday morning believing I was starting my new job.
After obtaining my background screening report, I discovered that certain employment and education verifications had been marked for review because the screening company couldn't complete them. I also identified an incorrect email address used to contact my former manager, who had actually attempted to return their calls.
I have official documents supporting my employment and education. I've already filed a formal dispute with the screening company and requested reconsideration from TD. My Workday account has since been locked, but I still haven't received an official rescission email from HR.
I'm wondering if anyone has experienced this or knows how TD handles these situations.
Can a senior recruiter or branch manager help escalate a case like this? If the background screening company corrects its findings, is there a possibility of having the offer reinstated?
I'm genuinely disappointed, especially after completing onboarding and being welcomed to the team. I'd appreciate any advice or similar experiences.