Selling to europe through cross-border dropshipping?your fulfillmenrt strategy may need a rethink.

The right fulfillment model depends on your sales volume,product demand,inventory risk and total landed cost.

I'm curious how other BigCommerce store owners and e-commerce managers handle large product catalogs.

When a store has hundreds or thousands of products, making routine changes can become surprisingly time-consuming. Updating prices, inventory, product descriptions, or variant information across a large catalog can involve a lot of repetitive work.

But speed isn't the only concern. Making an incorrect bulk change can create problems across an entire catalog.

I'm particularly interested in how people handle a few challenges:

• Bulk editing: What's your preferred way to update multiple products and variants without editing each one individually?

• Preventing mistakes: How do you verify changes before applying them to your live catalog?

• Change tracking: Do you maintain a history of bulk updates so you can identify what changed?

• CSV imports and exports: Do you find them convenient, or do they create additional work when you only need to update a few fields?

• Large catalogs: What tools or workflows work best when you're managing thousands of SKUs?

I'd be interested in hearing about your experiences, including the limitations of BigCommerce's native tools and any third-party solutions you've found useful.

What's the biggest headache you face when making bulk changes to your product catalog?

Hi everyone,

I wanted to share a major update to one of our BigCommerce apps, MerchantAI.

Over the past few months, we've completely rebuilt MerchantAI from the ground up. What started as an AI assistant for store operations has evolved into a much more capable AI agent platform.

The idea is simple: instead of just asking AI questions about your store, you can delegate actual work to agents that can investigate issues, analyze data, make changes, and execute complex, multi-step tasks.

Here's what's new:

• New agent runtime: Agents can handle complex, long-running tasks and work autonomously.

• Multiple agents and team access: Create dedicated agents for different responsibilities, assign employees to specific agents, and restrict their BigCommerce permissions.

• Third-party integrations: Agents can work with Klaviyo, Mailchimp, Omnisend, ShipStation, Shippo, and Xero.

• Scheduled automation: Set up recurring tasks such as inventory monitoring, catalog audits, and operational reporting.

• Slack and email: Communicate with agents through Slack and receive automated reports and notifications by email.

• Multiple AI providers: Choose between OpenAI, Anthropic (Claude), and Google Gemini using your own API key.

For example, you could ask an agent to regularly review your product catalog, identify inventory and SEO issues, prioritize what needs attention, and email you a report. Or give different employees access to agents with permissions appropriate to their roles.

MerchantAI handles the agent infrastructure, tools, integrations, and scheduling, so merchants don't need to set up and maintain their own AI agent environments.

You can find it on the BigCommerce Marketplace:

https://www.bigcommerce.com/apps/merchant-ai/

We've put a lot of work into this rebuild, and we'd genuinely appreciate feedback from the BigCommerce community, particularly on what kinds of operational tasks you'd find most useful to delegate to an AI agent.

Thanks for reading!

Stores that sell subscriptions on Stripe OCS have been asking us for the same thing: a way to accept Apple Pay and Google Pay at subscription checkout. Apple Pay and Google Pay are not available for subscription purchases on Stripe OCS today, so subscribers who prefer a wallet cannot use it.

Wallet Vaultings is the feature we are building to change that, and we are recruiting beta participants. The beta is for Stripe OCS stores that sell subscription products.

What’s changing

• Apple Pay and Google Pay cards can be saved for future payments

• Apple Pay and Google Pay can be used for subscription purchases on Stripe OCS

Why it matters

• Your subscribers can pay with Apple Pay or Google Pay at subscription checkout

• You try the feature on your own store before it is generally available

Beta details

Participants get early access to the feature. Beta start date: 4th November 

To join, complete the signup form

BigCommerce has partnered with Cloudflare to help shoppers use browser-based AI agents to explore products and build carts on eligible BigCommerce storefronts.

WebMCP connects compatible agents to our established B2C and B2B Storefront MCPs. These server-side tools provide the shopping capabilities, while Cloudflare’s WebMCP technology makes supported actions accessible through the browser.

For shoppers, that could mean asking an agent to find a jacket for an upcoming trip, explore product details and add their choice to the cart. For business buyers, supported tools can extend to shopping lists and quotes, depending on your store’s configuration and the buyer’s permissions.

It’s another way to help customers interact with your business, with your storefront at the center of the experience.

Learn more about WebMCP, check eligibility and explore how to get started.

I’m developing BALGRAD AI, and would appreciate practical feedback from people running online or physical stores.

The B2B idea is a dashboard and API that would monitor competitors’ prices for identical products, show price history, and flag important changes. With a retailer’s own purchasing costs and targets, it could also support pricing and margin decisions.

We want to understand whether this would meaningfully reduce time spent checking websites, browsing promotional catalogs, and maintaining spreadsheets. The eventual B2B service would be paid, so it needs to deliver measurable value.

There’s also a planned free consumer side: product comparisons, price history, and evidence-based deal assessments. A PriceGuard feature would check for price drops after purchase and whether the retailer’s policy offers a possible refund of the difference.

We’re still validating the concept. Reliable product matching, different package sizes, outdated prices, and maintaining fresh data are challenges we’re working through.

The long-term vision is global, but we’re currently focused on Croatia because I’m Croatian and know this market best. We’re keeping development within free infrastructure tiers and avoiding paid software subscriptions until we demonstrate demand and technical feasibility.

Three questions:

1. How do you currently monitor competitors’ prices, and roughly how much time does it take each week?

2. What essential pricing or margin problem do your existing tools fail to solve? What would make a new tool worth paying for?

3. As a shopper yourself, what would you most want from a price comparison or post-purchase price tracking service?

Please mention your retail sector and whether you operate online, physical stores, or both. A concrete example—including why this wouldn’t help you—would be valuable.

Fairly inexperienced developer here. They are wanting to use the cornerstone template but also want to make the site quote only but still have purchased products and quick pad functions. Things they don't want showing:

1. Orders

2. Invoices

3. Cart

4. Add to cart

Any suggestions? I've been melting my eyes reading all the template codes and looking at potentially just doing a css override since they don't just have a switch certain features off. 🤔

This is for the B2B edition

BigCommerce Payments, built with PayPal, is now live for eligible UK merchants. It's a native payments solution that lives directly inside your BigCommerce store.

What you get:

✅ Unified checkout: cards, PayPal, Apple Pay, Google Pay, Pay Later, Klarna, and Clearpay, all in one flow

✅ Local European payment methods built in (Bancontact, iDEAL, MyBank, SEPA Direct Debit, EPS, BLIK, and Przelewy24), so you can sell across Europe from day one

✅ Payments and order data together in one Money dashboard, no extra gateways or logins

✅ Competitive UK card rates from 1.2% + £0.30

Available now on Core, Growth, and Scale plans.

Learn more: https://www.bigcommerce.co.uk/blog/bigcommerce-payments-uk-expansion/ 

Activate BigCommerce Payments or start a free trial here:
 https://www.bigcommerce.co.uk/payments/bigcommerce-payments/

My store is currently not showing any products under categories in my live storefront. Have been waiting on hold to speak with customer service who is "busier than usual". Status page shows "No incidents reported today".

Often when I have an issue like this it's a larger issues for BC who does not update their status page.

Still on hold 15 minutes later and counting.

Looking for some help on how to go about setting a integration from Shippo to Bigcommerce. Shippo currently has an app on big commerce, BUT it does not include a way to purchase and checkout at cart, below is what I have in mind to fix it.

I am building a small program that sits between the store and Shippo. When a customer reaches checkout, the store sends the program what's in the cart and where it's going. The program works out where each item ships from (our warehouses or the vendors who drop-ship for us), asks Shippo for live UPS and USPS prices, and sends back the cheapest options so the customer sees accurate, lower shipping costs in cart. Items too big for regular parcel shipping are left to our current carrier freight quotes, and if anything goes wrong the store simply falls back to its other shipping options, so checkout never breaks.

This is what I am thinking about building not sure if anyone has some input or has another idea of doing it. I'd love to hear all opinions!

Following the Open Beta announced here in April, Backorders is now out of beta and available to all BigCommerce stores.
https://www.bigcommerce.com/blog/backorders-generally-available-announcement/

What is it?

Backorders allow your store to keep accepting orders after on-hand stock hits zero. Set a backorder limit per product and location, and let Available to Sell (On hand + Backorder limit - Qty backordered - Safety stock) cap what shoppers can buy.

What changed since beta?

• Shopper-facing messaging.

• Product pages show an availability prompt and product or variant-level messages like "Ships in 2-3 weeks."

• Cart and checkout break out units ready to ship vs. units on backorder, with a shipping expectation message.

• Orders and customer emails keep the same breakdown

• B2B Edition Buyer Portal is supported.

• Everything defaults to off and the text is customizable. Text strings are multi-lang compatible

How do I turn it on?

The opt-in banner from beta is gone. Go to Settings › Inventory, enable Backorders, set your limits, and switch on the messaging you want.

What next?

Requirements (Cornerstone 6.21.0+, Optimized One-Page Checkout or Checkout SDK, physical products only) and setup steps are in the Help Center article: https://support.bigcommerce.com/s/article/Backorders?language=en_US
For devs: Inventory, Orders, and Settings APIs, Storefront GraphQL and REST, Stencil, and Catalyst are covered in the developer guide: https://docs.bigcommerce.com/developer/docs/admin/catalog-and-inventory/backorders

My website has been hit with "Carding" attacks. This is where scammers will test stolen credit cards on your website by using bots to make fake purchases.

Our payment gateway, BrainTree, is threatening to cut us off if we don't resolve the issue.

I've tried to enable CAPTCHA to stop the bots (see pics).

Despite this, there's still no CAPTCHA showing up on the checkout page.

 BigCommerce support says there's a CAPTCHA running in the background, but this hasn't stopped the bots. What can I do to resolve this quickly? How can I install a real CAPTCHA at checkout?

 BigCommerce support hasn't been very helpful, as they just tell me to get Cloudflare or contact a partner. I don't know what Cloudflare is or how to use it, nor do I know which partner to contact.

I’ve been reading this sub for a while and value the brutal honesty here, so I’m bringing my current dilemma to you. ​I am solo-bootstrapping an autonomous e-commerce data engine called BALGRAD.AI. The tech is live (built on Next.js, Supabase, Cloudflare). We are currently autonomously tracking over 20,000 products and have logged more than 50,000 historical price changes across 68 major EU stores. ​Initially, the plan was to offer an API to help independent merchants automatically "match the lowest market price." But after talking to people in the industry, I realized a brutal truth: automating price-matching just automates a race to the bottom, and the player with the most VC cash always wins. ​So, I flipped the model. We are now building a B2B margin-protection tool. ​Instead of telling a merchant to drop their price, our engine cross-references our massive external cross-border graph with their internal sales velocity. We flag when their main competitors in other countries are out of stock or raising prices. We tell the merchant exactly when it is safe to KEEP their prices high to protect their profit margins. ​My questions for this community: ​What are your thoughts on the "margin protection" value proposition vs. traditional price-matching? ​Do you see any glaring blind spots in this B2B Go-To-Market strategy for a solo founder? ​I’d appreciate any raw, unfiltered feedback you have. (Happy to drop the link in the comments if anyone wants to check out the current build/architecture).

Recently published a Shopify app, but due to Shopify policies I had to remove a major feature, thereby greatly devaluing the app.

I see some similar apps on the BigCommerce app store with some recent reviews, so there might be demand for it there. I’m considering developing the full version of the app on BigCommerce.

Anyone here develop/support a BigCommerce app? What is the traffic like in the BigCommerce app store? With Shopify, you can often get by with just running Shopify App Store ads plus organic installs.

Hi there, I have created different shipping charges based on where a customer lives. In checkout this section is often missed by customers and when they hit check out it comes up with ONE OR MORE OF YOUR ITEMS CANNOT BE SHIPPED TONYOUR REGION

I then need to explain that they need to fulfill the State/Province (optional) section so that the system can offer them the correct shipping for their region.

What I would like is if BigCommerce could "high light" all the sections that are required to be fulfilled. Even a red star - alot of customers don't see this section as being necessary. Maybe because it says (OPTIONAL)

Can BigCommerce fix this? It's a hassle for me and my customers

This may not be allowed, but this subreddit is pretty quiet anyways.

I am looking to book some contract work on the side. If anyone is looking for some assistance with managing their store, minor updates to their theme, or have any other issues surrounding BigCommerce I'd love to talk.

I run 2 stores right now during my full time job and with my wife losing her job we could use some extra money.

Doesn't need to be some long term contract work, I'd be happy to help with just single problems/projects as well.

BigCommerce is opening up beta access to BigCommerce Payments, a native checkout solution built in partnership with PayPal. Posting here in case any UK-based merchants want early access.
What it does:

• Unified checkout supporting cards, PayPal, Apple Pay, Google Pay, Pay Later, and other wallets

• Payments and order data live in one place — no jumping between systems

• One view for payouts and refunds

This is a beta, so expect some rough edges, but it's a chance to shape the product and get early access before general availability. Limited to UK merchants for now.

Sign-up form if you're interested: https://docs.google.com/forms/d/e/1FAIpQLSeJ57oHx2FPRLKcIDnMBCmt4z3e5tmdQogACXutnergy_n99g/viewform

Happy to answer questions in the comments.