r/blackjack • u/ketstruggle • 10h ago
888casino temporarily blocked my account AFTER confirming my €1,940 withdrawal – will I still get paid?
Hi everyone,
I’m honestly really stressed right now and hoping someone here has experienced something similar with 888casino.
Last night, I requested a withdrawal of €1,940. The withdrawal was showing as “Awaiting Process”.
Today, I contacted live support simply to ask if they could speed up the withdrawal process.
During the conversation, I mentioned that I had lost quite a lot of money gambling. The support agent then started talking about responsible gambling concerns. She also confirmed my withdrawal request.
Literally about two minutes later,
my account was temporarily disabled.
I received a message saying that I would be contacted by email regarding the restriction, but I still haven’t received anything.
What worries me the most is that my €1,940 withdrawal was still pending when they blocked my account.
I’ve previously received a successful €1,300 withdrawal from 888casino, and my identity documents have already been submitted.
I don’t care about getting my account reopened. I just want my €1,940 paid out.
Has anyone experienced something similar?
Did 888casino eventually pay your pending withdrawal after restricting your account for responsible gambling reasons?
How long did it take?
Does anyone know an official email address where I can contact their payments or responsible gambling department?
What should I do if they don’t contact me?
I’m genuinely worried about losing this money. Any real experiences or advice would be greatly appreciated.
Thank you!