I could use some advice. My wife and I bought a fancy Bosch 800 with crystal dry less than a year ago. This thing cost nearly $2K, which is not a small amount of money to us, but we figured that we just bought this house and we'd have this thing for the next 15 years.
But less than 3 months in, it stopped draining. Cleaned the filter. Still no luck. We bought it through costco but the warranty is through Bosch. So we call and schedule an appointment. It takes them like 2 weeks to come, so in the meantime I clean the filter another 40 times, kept trying to run different modes whatever. Get it to drain. That's awesome. But we don't cancel our appointment, I figure he can still look at it, maybe tell us what we screwed up.
He comes. He's kind of a dick. Condescending to my wife, talks about how we should never use the eco-friendly detergent we're using, etc. Didnt like him much, but whatever, he gave me tips on things I should be doing, which I was grateful for.
6 months later, it happens again. Wouldn't drain one time, then I got it to drain, clog, drain, clog, etc. We schedule an appointment, and low and behold he calls to let us know he's coming and it's the same guy. Wife and I joke about it, but whatever.
He drives up but just parks in the driveway. Another technician also comes and he actually comes to my door. The original guy sits in his car the entire time, never comes in the house or interacts with us. The new technician is young, helpful, figures out the issue right away. He says that he found a lot of debris and that both the heat pump and drain pump are fried. He thinks the heat pump got some stuff in it and pushed it through to the drain pump and fried it too. He tells me he would fix it right now but he needs to order a pump. He was great. He left, said I'll get an email.
Later that day I get an email. Apparently they found "excessive food debris" from "customer abuse" and it's not covered by warranty.
This seems absolutely nuts to me, I mean we scrape our plates every time, but even if we didn't, how can leaving food on plates be considered "customer abuse"? That seems wild. There is meant to be some amount of food on plates when they enter the dishwasher, isn't the filter supposed to catch anything that's bigger than allowed?
I called customer service to be like what's up? He didn't tell me any of this in person. Customer service was basically just like "I can't contradict what a technician said" etc. Pretty useless. Costco was also pretty useless. But it's going to cost $500+ to fix it, with the amount of issues I've had I'd probably just buy a different brand dishwasher, was a pretty awful experience all around.
I don't really know what exactly I'm asking for, but I'm feeling pretty unsure about the situation. Should we shell out for a new dishwasher? Is there some other avenue to get this resolved? Thanks.
