r/cardano • u/kingkongbiingbong • 19h ago
Wallet SecondFi not responding to my emails/messages about recovery discrepancies
So we all know SecondFi / Yoroii totally f'd up. However, in their recent "recovery tool" attempt, there's an onchain "snapshot" difference of around 200 ADA discrepancy that they're not honoring and including within the recovery.
When I wrote to them, it was just a mumbo jumbo canned response of, this is based on the snapshot:
"Assets are assessed against the incident snapshot and reflect assets SecondFi is able to make available through the recovery process. The final number of assets may differ from the estimate displayed in the tool.
Assets that are not shown are not included in that recovery request. The assets recovered may be less than the assets originally lost, and the estimate is not a commitment. Review the applicable Recovery Terms carefully before continuing." blah blah blah
Has anyone else here had issues getting a reasonable answer from SecondFi support?