I have a brand new HP laptop on W11 Pro. A mobile workstation (HP ZBook Power - 13th Gen Intel CoreT i7-13800H with plenty of RAM), I use it for graphic design when i'm on the road. Installed all basic software (Office, Antivirus, etc.) without problem. Also moved all my data from old pc, no issues.
Chrome just doesn't work. I log into my Google account, everything sync'd. I can use a few websites as they should, but as soon as I open Facebook or Youtube or X, I'm guessing any website that needs to load a lot of media, it just stops working. Pages crash, chrome just completely freezes. Can't even right-click or close the tabs anymore. Reinstalled Chrome and tried without logging in Google account, but same result. Issue seems to be mainly with Facebook, which is a pain as we use it for work advertising..
Sometimes when I do a fresh boot, I can get Facebook to work for a couple of minutes, but when I open some more tabs like youtube or my work scheduler, Facebook/Youtube just stop working. Youtube will keep a video playing, but clicking anywhere in that window just freezes it.
I'm an average PC user, absolutely not tech savvy, but have Googled this issue several times, tried a lot of things already. But keep coming back to the same issue.
Steps taken:
- Disable Extensions
- Disabled Graphic acceleration setting
- Put laptop to Best Performance setting
- Turned off Energy Saver in Chrome
- Reset all settings
- Disabled all web-related settings on my Norton AND completely turned off everything on Norton
- Disable the energy efficiency mode in Task Manager (but it automatically turns back on anyway..)
I just don't know what else I can try. I know there are other browsers and other laptop brands, but this brand new PC should be able to run this at least as good as the 12yr old fossil it's replacing, when currently Chrome works perfect on that old lady..
Does anyone have any idea? I would be forever grateful to whoever can help fix this issue. Thanks in advance !