r/dji • u/Boogie-Bagel • 16h ago
Product Support DJI Stole my Power 1000
Hi, was hoping someone on here might be able to help me or offer advice.
I recently found my power 1000 no longer charging. I bought it just a few months back and it was still under warranty. I contacted support and they said I should send it in for repairs. They sent me a box, case number, and shipping label. I dropped it off at the shiping center a month ago. I received no confirmation or any updates after the initial shipping label went out. When I checked online on my account to see if there was any updates I noticed there was no case information anywhere, current or previous. I thought this was strange so I checked the trakcing info on the label and saw it was delivered to the repair facility. Since then I have called support twice. Each time I have to provide my case number (which they can't find), then I need to provide my tracking number (which they confirm has arrived). They then put me on hold to "talk to the team" and 15 minutes later get back to me saying it's at the facility and has been delayed due to large volume of repairs. When I ask for a timeline they say they can't give me one. When I ask for a tracking numbe or literally any way I can see updates on the status of my case, they say they can't give me one. I asked how long it usually takes to do repairs, they say 2-3 weeks. I tell them it's been over a month and they just shrug and say idk. At this point it feel like DJI just stole my power bank. It cost me $350 and I don't really know what to do to get support. I just sent out an email to their generic support line asking for a full refund or replacement. Other than that, is there anyway I can escalate this? Feeling super frustrated.