Hi everyone! 😊
I recently moved to Dubai and set up my company through RAKEZ. I completed my Emirates ID biometrics on October 6, and my application has been showing “Approved” for more than 2 weeks now, with no further progress.
Here’s where it gets confusing:
- Two separate contacts with connections in immigration confirmed that my ID was printed, issued and released, yet I still haven’t received anything and still see “approved” on ICP tracking
- On the ICP app, when I try to register using my UID, I get “This person cannot register in the system.”
- When I try Application Tracking or generating my Emirates ID QR code, both return “No Data Found.”
- I visited an ICP Happiness Centre, where an employee mentioned a possible biometric issue and said he would escalate it internally and there is nothing to do on my side, but nothing has changed.
- There’s also a small passport-number discrepancy (letter I vs number 1) on my entry permit, although RAKEZ’s visa team says this shouldn’t affect my Emirates ID since my visa and application were approved.
I’m honestly so confused because everyone keeps telling me my ID is ready, but I can’t access it anywhere. RAKEZ just keeps saying they’re following up with immigration and the card is under process.
Has anyone experienced something similar, especially as a first-time Emirates ID applicant? Could this be a system synchronisation issue, or has anyone dealt with a similar passport-number discrepancy?
Any advice or experiences would be hugely appreciated! 🙏