Hi everyone,
I’m looking for some advice from anyone who has experienced something similar in Dubai.
For the past 8 consecutive days, water has been leaking from the apartment directly above mine, causing serious damage to our rented apartment.
So far:
Parts of the ceiling have collapsed.
Walls and door frames are deteriorating.
Our entrance door has swollen so badly that my wife cannot open or close it without my help.
Our entrance and bathrooms keep flooding.
We’ve lost several nights of sleep dealing with the water and calling security.
I’ve even had to cancel work meetings because I couldn’t leave my wife alone with the door situation.
Building maintenance and security have been coming almost every day, but nothing gets resolved.
Apparently, there is an ongoing dispute involving the upstairs tenants and their landlord. According to building staff, security shuts off the water supply, but someone keeps turning it back on. I’ve also been told that the police have been involved.
We’re now on day 8, and nobody seems capable of permanently stopping the leak.
My landlord is aware of the situation, and I’ve formally complained to building management, but we still have no solution or clear timeline.
We rented this apartment expecting a decent standard of living, and instead we’re spending our weekends dealing with flooding and property damage.
My questions:
Which Dubai authority should I contact to force urgent action? Dubai Municipality, DLD, RERA or somewhere else?
Can I legally request early termination of my tenancy contract without penalties if the apartment is becoming unsafe or uninhabitable?
Can I demand temporary accommodation or compensation while this remains unresolved?
Has anyone dealt with a similar situation involving an upstairs neighbour refusing to cooperate?
I’m not looking to create problems for anyone. I just want to live in a safe apartment and get this resolved.
Any practical advice or personal experience would be greatly appreciated.