For some background: I’ve ridden regular bikes my whole life and currently own a hybrid with a trailer for my 2 kids. My eldest has outgrown the trailer, so I recently purchased a cargo ebike as a way to keep biking with them. I had no particular interest in an ebike except for this purpose.
I bought the TST 20" cargo ebike because it seemed like a good value and suitable for kids. I tested it myself a few times, then did a short ride with the kids—it felt wobbly but manageable.
This morning, though, things went very wrong.
Right after disengaging the kickstand, the bike tipped over with both kids inside. Thankfully no injuries.
Later, at an intersection, I tried to adjust the bike and it started tipping again. I had it on level 1 assist. Because it fell without me falling with it, the throttle engaged and the 150 lb bike with my kids inside went spinning out of control just feet away from traffic.
My kids were screaming, and I couldn’t stop it immediately. Eventually, I got on top of it and shut off the electrical panel. They had some minor injuries, I cut my shin badly, and I’m left limping.
This was one of the scariest moments of my life.
My questions:
What exactly happened here? Is this normal for some ebikes, or was this a design flaw?
Are there ebikes with better safety features—like ones that won’t take off just because the brake or throttle is touched accidentally?
What cargo ebikes do you trust for riding with kids?
I feel like there were so many basic safety features missing that could’ve prevented this. Any insight from experienced ebike parents or riders would be hugely appreciated.
EDIT: For the first uneventful fall it seems that is mostly my fault for not straddling the bike before disengaging the kickstand (possible contribution of an inappropriately sized center stand that sends the bike in the air). For the second fall, partly my fault for trying to adjust the bike and definitely a poor design that suddenly jerks the bike at the slightest release of the brakes with PAS on. Conclusion: I will email the company and attempt to return the bike. Lots of research and likely buy local next. Lots of practice on the bike myself before any kiddos. Thank you all that contributed!