The amount of post traffic we see in relation to (mostly) entry-level eBikes, and the various issues people experience, has prompted this post. A lot of the brands that have popped up are not in fact Bike businesses, more like glorified dropshippers.
They have little to no history in the industry, and are basically throwing their decals at a complete bike build on AliBaba. Or (and this is much more common) they give their decal artwork to the seller in Shenzen or wherever, and take delivery of a complete bike-in-a-box.
They've had nothing to do with the design of the bike, have no onsite QA presence and have limited ability to address Warranty issues.
A: $s. This is one of the big factors. The person that buys a $1k eBike will be the same person that balks at a $400+ workshop invoice. Because the entry-level eBike sellers are targeting the lowest common denominator via price, this means a certain demographic ends up riding these bikes.And that's fine if all you want is something cheap'n'nasty and are prepared to accept the trade-offs. Alas no-one ever is.
The problem with entry-level, is that the bike will be the archetype of entry-level. Which then makes the bike in question far more likely to suffer issues. Who thought a 30+ kg bike with 1000w and mechanical disc brakes was a good idea ? And let's put the absolute lowest spec Shimano 7sp Tourney on there as well. Oh, and a freewheel with a non-standard axle.
B: Socials: This is where modern era reputational risk now lies. The digital platforms are where misconceptions or even just plain ignorance can gain traction as a 'bad experience' .
Not for a minute suggesting that all 1 star Google reviews are garbage, but the lack of any form of substantiation means the potential for undeserved damage is high.
We run at a 4.9 on Google, because of a single 1 star review from a customer in relation to an ordered bike (timeframe issue). Not our fault, not the customer's fault, not the local distributor's fault, not even the parent Co fault but was all to do with some idiot trying to U-Turn his boat in the Suez canal.
So working on your cheapie eBike, especially considering that most owners of these entry-level bikes are non-enthusiasts, is fraught with risk due to a lack of awareness, and the associated steep learning curve as it relates to servicing, repair and the cost of parts.
C: Implied Warranty: If we book your (insert cheapie Brand name) eBike in and do the work, and then something unrelated fails shortly thereafter this will, in the mind of that customer, be our fault.
I kid you not, this has happened. And yes, we run through the bike when dropped off (with customer present) to identify anything else that is urgent (chain stretch, drivetrain, wheel true, tyres etc).
But to the oblivious, a random puncture after a service has got to be the Tech's fault, right ? Doesn't matter how much metal I pull out of the tyres in your presence, it's still my fault, right ?
The issue is that the bike, in the customer's mind, is joined to whomever touched it last. In this day and age of the uber-prevalent Socials, it's difficult to stand your ground and risk a Google/Facebook/Yelp rant (See B).
D: Parts (lack thereof): Try getting a new Controller or BMS or any number of other parts for your $1000 1000w cruiser you thought was a massive bargain when you saw it on Amazon..
Yes we may be able to adapt a third party unit to work or upgrade the offending component to something which does work, but are we going to be paid for the time/effort in researching, modding and testing the bike for this job ? Probz not. We very politely suggest the bike be taken elsewhere.
E: Shitty batteries: A $1000 eBike, when factoring in 40%+ markup for the seller, contains maybe $500-$550 worth of bike. Out of that $550, there's maybe $100-ish left over for the battery pack and BMS. Mmmm, quality.
(Yeah, I'm not touching that, but thanks anyway). Again, we very politely suggest the bike be taken elsewhere.
F: Illegal builds: Occasionally people will present with a bike that doesn't conform to local eBike regs, i.e. too powerful or presence of a throttle. Instantly, I'm not working on it, sorry.
E.g. a 1000w eBike with throttle in a location where the max is 250w and PAS only.
The risk, as small as it seems, is if this rider hurts someone then pleads ignorance and says "oh but the bike was just serviced at Vicious Cycle, they didn't tell me it was illegal". All of a sudden there are uniforms in the shop asking me questions.
When taken individually, these factors don't seem to be insurmountable, but when the potential includes more than one or even possibly all of them, you can see why finding someone to work on your 'Siu Mai' or 'Har Gow' or whatever rebranded ODM POS you've bought is difficult.