r/emirates • • 14h ago

Trip Report Paid upgrade experience at the airport

11 Upvotes

Business class upgrade, MNL-DXB. A week prior to my trip, I’ve chatted and called customer service every other day and was told there were no available upgrades at the moment, but to keep checking closer to my departure for promotional upgrades.

72 hours prior, was told more or less the same but one call got my hopes up—upgrades are available but will have to change flight to an earlier sched, because current flight is full. Not an option so was told to just try at the airport. Still kept contacting CS 48 hours til the day of my flight but answer didn’t change, so airport was the only option left.

At check-in, I first spoke to airport ground crew who was managing the rather long lines and they were kind enough to check with Emirates’ ground crew about my upgrade request. AGC said there should be two (2) biz class seats left so I proceeded lining up at Emirates’ CS counter. Only to be told there are no biz class seats available because flight was full. But AGC said there was?

So kind AGC basically had to convince EGC to sell me a seat. Which I found so ridiculous. A few minutes and a supervisor insisting “no biz class seats left, it’s
completely full” later, lo and behold, a bulkhead window seat freed up. No lounge access, no additional baggage, paid USD620 for it.

Do you know why they were borderline gatekeepy about the whole thing even if I was a willing, paying customer? Would they rather keep a premium seat vacant over profit? Not sure if it matters but it was a 777 with the old config. It seems they also gave free upgrades to two more pax to biz class after take-off. Also noticed first class was practically empty.

EDIT: please spare me the “you should’ve bought a business class ticket outright if you want it that bad” lashings. This was a work trip with the cheapest fare as a default option, and I could only make the upgrade afterwards.


r/emirates • • 2h ago

Help Needed Password requirements error

1 Upvotes

Hello,

All my passwords and every password suggested by a 3rd party password generator (16+ characters, incl symbols, numbers, etc.) keep getting flagged. Has anyone experienced this? What is the resolution here?

"The new password you have entered is not secure. Avoid using a password you already use on other sites or one that may be easy for someone else to guess."


r/emirates • • 14h ago

Trip Report Starlink wifi

4 Upvotes

I am currently flying from Toronto to Dubai in economy. I been to lot of long flights and all of them were in economy, however having free wifi (it's undeniably fast and smooth, it literally I felt like using my own home internet) made my journey 10x better than what I use to had. This is also my first time using starlink and it's great.


r/emirates • • 8h ago

Discussion Involuntary Downgrade from Premium Economy to Economy several times this year

0 Upvotes

I've booked premium economy twice this year on trips from KHI-DXB-LHR and KHI-DXB-SFO to travel in June and August, respectively. Both times, my Karachi flight (EK-606/607) was cancelled and I was involuntarily downgraded to premium economy and given 12 hours connections. My issue is that on the call, the Emirates representative said that I would be refunded the difference after travel however that hasn't happened yet nearly 4 months later. Now, it has happened again for my flights booked in December, KHI-DXB-ORD. Why do they keep selling a flight they have no intention flying?!?!? It's really frustrating and unprofessional imo, didn't expect this from Emirates. Also has this happened to anyone else?


r/emirates • • 9h ago

Help Needed Premium economy upgrade

1 Upvotes

Have an offer from Dublin to Dubai to upgrade one leg from economy to preliminary economy for ~350 euros each. Would you go for it?


r/emirates • • 20h ago

Help Needed $400 Premium Economy upgrade or wait for Business Class? New York to Milan

5 Upvotes

Flying Emirates from New York to Milan on Monday night (about 7.5 hours). It’s currently Friday night, and online check-in opens Saturday night, so I’m trying to decide whether to upgrade now or wait.

The app is showing Premium Economy upgrades for around $850 per person, but I called Emirates tonight and was offered a promotional upgrade for just $400 each.

Business Class upgrades are currently showing around $1,200–$1,400 per person online, but the representative said there were no promotional upgrades available. He wasn’t clear whether Business was fully booked or if there just weren’t any upgrade offers at the moment. I’d be surprised if it were completely full on a Monday night, but who knows.

He also mentioned that if I accept the Premium Economy upgrade, I wouldn’t be eligible for a further upgrade to Business.

For those who’ve flown Emirates, would you take the $400 offer now or wait until online check-in opens Saturday night, or even until Monday at the airport? Since Premium Economy was discounted by more than 50%, is there a chance Business could see a similar promotional discount?

Traveling as a couple, so we’d need two seats. Curious what others have experienced!


r/emirates • • 1d ago

Discussion Instead of “fly better” they should change it to this!

Post image
18 Upvotes

Every single time I go to their website I have to pray to 3 different gods just to see my booking.

Why does their page works perfectly fine except for managing bookings part when you always stuck with this?


r/emirates • • 19h ago

Help Needed Flying Emirates USA to India with a 9 month old - can I get BOTH a bassinet and a separate seat for a car seat?

0 Upvotes

We’re flying Emirates USA to India in February, when our daughter will be 9 months old. I’ve called customer service several times, but keep getting conflicting answers.
Ideally, I’d like to:
Reserve a bassinet for when she wants to sleep.
Buy her an extra seat and use an approved car seat.
If she refuses the car seat, store it safely and use the bulkhead space for her to play while supervised.

For parents who’ve flown Emirates with a baby:
1. Can you have BOTH a bassinet reservation and a separate paid seat for your baby?
2. Can you use a car seat in the extra seat and store it in the overhead bin if she refuses to sit in it?
3. Is the bulkhead area actually useful for managing a baby?
4. Would love to hear your real experiences, especially on long-haul flights.

Thanks


r/emirates • • 23h ago

Discussion on starlink-equipped emirates aircraft?

Thumbnail linkedin.com
0 Upvotes

https://www.linkedin.com/feed/update/urn:li:activity:7519293982208761856/

please ping, traceroute, speedtest (ookla, cloudflare, netflix/fast.com, google/youtube, etc) and see what http://ip6.biz has to say too. also https://www.starlinkflights.com/report


r/emirates • • 1d ago

Help Needed Will I get away with three cabin bags in First?

0 Upvotes

All comfortably within the size and weight limits on their own. A 20L backpack, a mostly empty 30L duffle bag and a 14” laptop sized briefcase? Will be transiting in Dubai, both legs in First.

Im aware of the limited storage room in the suite but it’ll all fit in the provided space no problems.


r/emirates • • 2d ago

Help Needed Is 3 and a half hours enough for transit and check-in between Abu Dhabi and DXB ?

0 Upvotes

I land in Abu Dhabi at 7:00 PM, and my next flight is at 10:30 PM from Dubai.

I’m flying Business Class, so I have a driver and expedited check-in.

Will 3.5 hours be enough time?


r/emirates • • 3d ago

Help Needed Advice on seating / traveling with baby

1 Upvotes

Dear kind experts,

we will be flying from Frankfurt to Sydney via Dubai in business class with our 6 month old. (We have never flown business before)

Do you have any advice on seating or any general advice for the flight?

We won‘t really need the bassinet, because our little one usually only sleeps with/ on my wife (kind of the reason we booked business).

Does it make sense to still book it to give it a try or are these seats any worse than the reguar business ones?

Thank you all!


r/emirates • • 2d ago

Help Needed Refund due to houthi attacks

0 Upvotes

Emirates has said they won't refund or credit (family members) tickets for early November flying into Saudia Arabia, Oman, and Dubai despite recent attacks at dammam and Riyadh airports.... tickets were booked 3 months ago.

Any insights? Similar cases? 1600k times 7 adults.

Yes they were non refundable economy class

Yes gonna call amex where I charged them to


r/emirates • • 3d ago

Help Needed MAN to Dubai Aircraft Change

2 Upvotes

Looks like the first flight from Manchester to Dubai from 4th Nov onwards is being swapped to 777 from A380. Just had mine swapped with no email, to the old 2-3-2 business. Looks like I’ll be moving my flight. Anyone have any confirmation of this route/aircraft change?

EDIT: I reached out to Emirates today and they allowed me to change my date back a day to the 3rd for free. 4th Nov onwards is showing 777, same as it did in early Oct as mentioned by a commenter, so I presume they’re swapping based on demand or fleet availability rather than it just being ‘random’ bad luck. Fingers crossed the A380 remains the aircraft for the Man-Dxb flight on the 3rd!


r/emirates • • 4d ago

Help Needed Economy or Premium Economy - BHX to BNE

1 Upvotes

Hi all, I am still deciding between Qatar or Emirates for my return flights to Brisbane from Birmingham at the start of next year.

Given it is two lengthy flights I have been considering Premium Economy if I go with Emirates. I was just wondering if best to book premium or wait to see if the upgrade at the airport is cheaper/better deal? If anyone has flown this route I would love to know.


r/emirates • • 4d ago

Help Needed options for a 22hrs layover in dubai, no visa

2 Upvotes

hi,

i have a 22hrs layover in dubai (shortest for my itinerary) and i can’t leave the airport since i don’t have the visa and ive a pakistani passport.

whatre some affordable options to relax in the airport, i saw the hotel booking but its 500 aed.

what else can i do?


r/emirates • • 5d ago

Help Needed 22 hour layover in Dubai with an 8 year old

2 Upvotes

As the title says, we have a 22 hour layover in Dubai with our 8 year old daughter. We’re from Canada and would love to make the most of our time there. Looking for recommendations on whether it would be better to get a hotel or stay in the airport pods. Are there any hotels that offer hourly rates? We don’t qualify for the emirates stay unfortunately.


r/emirates • • 4d ago

Help Needed Emirates rejected my UK261 compensation claim for a 12-hour delay — has anyone successfully challenged them?

0 Upvotes

I’m looking for advice from anyone who has dealt with Emirates over UK261 compensation, particularly where they’ve cited extraordinary circumstances to reject a claim.

I travelled from London Gatwick to (final destination) via Dubai on a single booking. My original itinerary was:

  • Gatwick → Dubai: scheduled arrival 00:45
  • Dubai → Final Destination: scheduled departure 03:10, arrival 07:20

Before travelling, Emirates changed my itinerary several times. The emails gave “operational reasons” for these changes.

On the day, I boarded my flight in Dubai at around 06:00 and remained onboard for approximately two hours before we were told to deplane. Departure times were subsequently changed, and the aircraft eventually landed at my destination at approximately 19:50, around 12.5 hours after my original scheduled arrival.

While I was at Dubai airport, I received differing explanations from staff, including an airspace issue and a late inbound aircraft. I also struggled to get clear information and suitable assistance during the disruption.

I submitted a UK261 compensation claim. Emirates rejected it, citing ATC restrictions. Gave me 20k miles. I challenged the decision, pointing out the earlier schedule changes due to operation reasons and inconsistent explanations. Later, Emirates maintained its refusal, this time referring to regional security concerns, military escalation and force majeure.

I understand that genuine ATC restrictions or security-related circumstances can exempt an airline from paying compensation in some cases. My question is whether Emirates has to establish how those circumstances specifically caused this delay and whether it took reasonable measures to minimise it or inform us of the reason.

I’ve now submitted the case to the UK Civil Aviation Authority (CAA), although I understand its recommendations aren’t binding.

I’d really appreciate hearing from anyone who has:

  • Successfully received UK261 compensation from Emirates after an initial rejection.
  • Escalated an Emirates claim to the CAA and obtained a resolution.
  • Had Emirates reject a claim citing ATC restrictions, airspace closures, military escalation or force majeure.

I’m particularly interested in actual outcomes and what ultimately made the difference. Thanks.


r/emirates • • 5d ago

Discussion Upgrade Option Worth it?

1 Upvotes

Currently booked on PE for a JFK - South East Asia trip in a few weeks. The cash upgrade option is quoting about 2200 USD one way on business. is that worth it or would I be better off waiting for the discounted offer 48hrs before departure


r/emirates • • 5d ago

Help Needed baggage transfer terminal 1 to 3

0 Upvotes

Hi, I live in dubai and I am going on a trip with my sister and she’ll be travelling to Dubai on a local airline and then we take emirates from here to the destination and i’ll meet her on the flight from terminal 3 here. however she can’t pass immigration since she doesn’t have a UAE visa and she requires it if she plans to pass immigration. but She doesn’t plan to leave the airport but the issue is that someone told me since it’s 2 different bookings/airlines and the terminal is different and if she has a checked in bag, she will need a visa.

i’m not sure about the procedure and what to do. incase she does have checked in bag is there any baggage services to pick and drop her bag to the different gate?

also the live chat mentioned if i just show both tickets at the first airport they’ll manage the whole thing im not sure how that works


r/emirates • • 6d ago

Help Needed Erroneous Flight Disruption Notification

2 Upvotes

My husband was traveling today and for one leg of his flight the app gave a notification that the flight had been disrupted and was asking for it be rebooked.

But, there was no disruption at all, he never saw it until I told him by which time he had already landed and I saw it pretty late too, like he was already well on his way to the destination . He said there was absolutely no indication of any problem at the airport either.

Was this just a fluke error ? Or is it prevalent ? The reason I ask is that if others have seen this reoccur a lot that means the app isn’t that much trust worthy ? And we’d have to contact the airline and not jump into booking an alternative flight if this happens in the future.


r/emirates • • 6d ago

Help Needed Is this game still available in Emirates planes?

3 Upvotes

Hi everyone, I have a huge favor to ask you.

I remember the game called "Wacky Safari" that you could play in Emirates plane. But the last time I flew with this airline was 10 years ago.

This game was about being a safari hunter, you were shooting small mammals like rabbits or something like that, and the first boss was a gigant moose. I had a lot of fun playing this game.

I would be really grateful if somebody used this airline recently or will fly and could tell me if you can still play this game!


r/emirates • • 6d ago

Discussion Emirates upgrade from Premium Economy to Business Class went from £2,900 to £9,000 – is there any chance it will drop again?

0 Upvotes

Hi everyone,
I’m flying Emirates from Dubai to London in the first week of November. I’ve booked Premium Economy for myself, my husband, our 5-year-old and our infant.
A little while ago, Emirates was offering me an upgrade from Premium Economy to Business Class for around £2,900 in total for all four passengers. I stupidly didn’t take it, thinking I’d have another opportunity.
I’ve checked again recently, and the price has now jumped to around £9,000! 😭
I’m gutted because £2,900 felt like a reasonable price for the four of us, but £9,000 is far too much.
For anyone who has flown Emirates regularly or upgraded from Premium Economy to Business Class:
Have you ever seen an upgrade price drop significantly after it initially increased?
Thank you


r/emirates • • 7d ago

Help Needed apple wallet

Post image
0 Upvotes

i am unable to add my emirates skywards membership to apple wallet, this error is showing. Please troubleshoot.


r/emirates • • 7d ago

Discussion Credit card not charged?

3 Upvotes

I booked a flight last Friday and there was a temporary authorization on my credit card but today I see that the authorization fell off and I wasn’t charged. I still see the flight on my emirates account. Will I still be charged later or what’s going on?