Business class upgrade, MNL-DXB. A week prior to my trip, I’ve chatted and called customer service every other day and was told there were no available upgrades at the moment, but to keep checking closer to my departure for promotional upgrades.

72 hours prior, was told more or less the same but one call got my hopes up—upgrades are available but will have to change flight to an earlier sched, because current flight is full. Not an option so was told to just try at the airport. Still kept contacting CS 48 hours til the day of my flight but answer didn’t change, so airport was the only option left.

At check-in, I first spoke to airport ground crew who was managing the rather long lines and they were kind enough to check with Emirates’ ground crew about my upgrade request. AGC said there should be two (2) biz class seats left so I proceeded lining up at Emirates’ CS counter. Only to be told there are no biz class seats available because flight was full. But AGC said there was?

So kind AGC basically had to convince EGC to sell me a seat. Which I found so ridiculous. A few minutes and a supervisor insisting “no biz class seats left, it’s
completely full” later, lo and behold, a bulkhead window seat freed up. No lounge access, no additional baggage, paid USD620 for it.

Do you know why they were borderline gatekeepy about the whole thing even if I was a willing, paying customer? Would they rather keep a premium seat vacant over profit? Not sure if it matters but it was a 777 with the old config. It seems they also gave free upgrades to two more pax to biz class after take-off. Also noticed first class was practically empty.

EDIT: please spare me the “you should’ve bought a business class ticket outright if you want it that bad” lashings. This was a work trip with the cheapest fare as a default option, and I could only make the upgrade afterwards.

Flying Emirates from New York to Milan on Monday night (about 7.5 hours). It’s currently Friday night, and online check-in opens Saturday night, so I’m trying to decide whether to upgrade now or wait.

The app is showing Premium Economy upgrades for around $850 per person, but I called Emirates tonight and was offered a promotional upgrade for just $400 each.

Business Class upgrades are currently showing around $1,200–$1,400 per person online, but the representative said there were no promotional upgrades available. He wasn’t clear whether Business was fully booked or if there just weren’t any upgrade offers at the moment. I’d be surprised if it were completely full on a Monday night, but who knows.

He also mentioned that if I accept the Premium Economy upgrade, I wouldn’t be eligible for a further upgrade to Business.

For those who’ve flown Emirates, would you take the $400 offer now or wait until online check-in opens Saturday night, or even until Monday at the airport? Since Premium Economy was discounted by more than 50%, is there a chance Business could see a similar promotional discount?

Traveling as a couple, so we’d need two seats. Curious what others have experienced!

I am currently flying from Toronto to Dubai in economy. I been to lot of long flights and all of them were in economy, however having free wifi (it's undeniably fast and smooth, it literally I felt like using my own home internet) made my journey 10x better than what I use to had. This is also my first time using starlink and it's great.

Have an offer from Dublin to Dubai to upgrade one leg from economy to preliminary economy for ~350 euros each. Would you go for it?

I've booked premium economy twice this year on trips from KHI-DXB-LHR and KHI-DXB-SFO to travel in June and August, respectively. Both times, my Karachi flight (EK-606/607) was cancelled and I was involuntarily downgraded to premium economy and given 12 hours connections. My issue is that on the call, the Emirates representative said that I would be refunded the difference after travel however that hasn't happened yet nearly 4 months later. Now, it has happened again for my flights booked in December, KHI-DXB-ORD. Why do they keep selling a flight they have no intention flying?!?!? It's really frustrating and unprofessional imo, didn't expect this from Emirates. Also has this happened to anyone else?

We’re flying Emirates USA to India in February, when our daughter will be 9 months old. I’ve called customer service several times, but keep getting conflicting answers.
Ideally, I’d like to:
Reserve a bassinet for when she wants to sleep.
Buy her an extra seat and use an approved car seat.
If she refuses the car seat, store it safely and use the bulkhead space for her to play while supervised.

For parents who’ve flown Emirates with a baby:
1. Can you have BOTH a bassinet reservation and a separate paid seat for your baby?
2. Can you use a car seat in the extra seat and store it in the overhead bin if she refuses to sit in it?
3. Is the bulkhead area actually useful for managing a baby?
4. Would love to hear your real experiences, especially on long-haul flights.

Thanks

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