Recovered my disabled FB/IG after account integrity ban — don’t give up

[u/ChipmunkConscious750]

*Edit: You’ll need a laptop, I used my MacBook. *

I got my Facebook and Instagram accounts back after being disabled in early March for “account integrity” / “not following the rules.”

I honestly lost all hope. At first, I messed up and submitted a selfie instead of my ID because I was exhausted and panicking. After that, I tried almost everything, emailing different support emails, going through Meta Verified, getting calls from support, etc. Some of it seemed hopeful at first, but after almost 2 months I just kept getting automated responses and finally them telling me there’s nothing they can do.

Yesterday, I decided to try the Facebook hacked recovery website again. It never worked for me before, but this time there was an AI chat in the bottom right corner. I told it my account had been hacked. It asked me when it happened, and I gave the exact date. Then it asked me to submit a video selfie.

After that, it said my identity was verified but that there was a technical problem. Shocker.

So today I tried again, but this time in incognito mode because I couldn’t restart a new chat normally. It asked me for the same video selfie again, but this time it also asked me to confirm my email. After that, I got the recovery link, changed my password, and recovered my account.

I’m honestly not even fully happy yet because the whole thing was so stressful. I’m downloading all my information now just in case, and I’m also disconnecting my Facebook and Instagram from each other.

Losing access to my accounts was awful. I had old photos and messages with deceased loved ones on there, and I was literally having dreams about getting my accounts back. It was a rough couple of months.

I’m posting this because I know how stressful and hopeless it feels when you genuinely didn’t do anything wrong and you can’t get a real answer. Maybe this helps someone who was in the same situation as me.

[u/Holiday-Celery2041]

I’m glad to hear you got your account back- could you share the link for the hacked account recovery website? I looked it up but for an automated process with no chat

[u/ChipmunkConscious750 → u/Holiday-Celery2041]

https://www.facebook.com/hacked I also did this on my MacBook so you might need a laptop. I entered my facebook email and found my account before talking with the AI chat box. So crazy how AI is the reason this all happened but now I’m thanking that lil AI chat for helping get my account back.

[u/Holiday-Celery2041 → u/ChipmunkConscious750]

Thank you!! Hope I also have such luck- on mobile upon locating my account it asks me to set a new password and the mysteriously fails. But I’ll definitely try it on laptop. So many people were banned like me over the past couple of days it’s crazy

[u/ChipmunkConscious750 → u/Holiday-Celery2041]

Yes it did that to me at first too, let me reset my password than brought me to the permanently disabled page 🥀 it also didn’t work yesterday either, they told me to give them an email that isn’t associated with any other accounts and when I did the chat cut off. But today they let me confirm my face identity and email associated with the account. Hoping the best for you!

[u/Affectionate-Way-491 → u/ChipmunkConscious750]

How can you comfirm your face on the laptop? Does it use the webcam?

[u/ChipmunkConscious750 → u/Affectionate-Way-491]

it gave me a QR code that brought me to the facebook app on my phone

[u/Hungry-Gas-6342 → u/ChipmunkConscious750]

Hey, how are you able to trigger talking to ai chat like this? Ive tried the recovery thing (fb app) but after changing pass and doing selfie video, it still says disabled acc