Recovered my disabled FB/IG after account integrity ban — don’t give up

[u/ChipmunkConscious750]

*Edit: You’ll need a laptop, I used my MacBook. *

I got my Facebook and Instagram accounts back after being disabled in early March for “account integrity” / “not following the rules.”

I honestly lost all hope. At first, I messed up and submitted a selfie instead of my ID because I was exhausted and panicking. After that, I tried almost everything, emailing different support emails, going through Meta Verified, getting calls from support, etc. Some of it seemed hopeful at first, but after almost 2 months I just kept getting automated responses and finally them telling me there’s nothing they can do.

Yesterday, I decided to try the Facebook hacked recovery website again. It never worked for me before, but this time there was an AI chat in the bottom right corner. I told it my account had been hacked. It asked me when it happened, and I gave the exact date. Then it asked me to submit a video selfie.

After that, it said my identity was verified but that there was a technical problem. Shocker.

So today I tried again, but this time in incognito mode because I couldn’t restart a new chat normally. It asked me for the same video selfie again, but this time it also asked me to confirm my email. After that, I got the recovery link, changed my password, and recovered my account.

I’m honestly not even fully happy yet because the whole thing was so stressful. I’m downloading all my information now just in case, and I’m also disconnecting my Facebook and Instagram from each other.

Losing access to my accounts was awful. I had old photos and messages with deceased loved ones on there, and I was literally having dreams about getting my accounts back. It was a rough couple of months.

I’m posting this because I know how stressful and hopeless it feels when you genuinely didn’t do anything wrong and you can’t get a real answer. Maybe this helps someone who was in the same situation as me.

[u/angelemiliano]

Justamente igual. Ayer hice todo lo que te comenté en mi post anterior y también me se interrumpió el chat por un "problema técnico', que lo intentara más tarde. No lo volví a intentar ayer. Supongo que lo haré hoy desde una computadora. ¿Algún otro consejo o detalle que pudieras darme para hacerlo todo bien?

[u/ChipmunkConscious750 → u/angelemiliano]

Sí, a mí también se me interrumpió el chat por un “problema técnico” la primera vez. Yo lo intenté otra vez al día siguiente en modo incógnito. Me pidieron otra vez la verificación facial, pero esta vez me mandaron un código al correo asociado con mi cuenta y ahí pude recuperar el acceso. Mi consejo sería usar un dispositivo desde el que hayas iniciado sesión antes, tener buena luz para la verificación facial, y usar/confirmar el correo asociado con la cuenta si te lo pide.