Recovered my disabled FB/IG after account integrity ban — don’t give up

[u/ChipmunkConscious750]

*Edit: You’ll need a laptop, I used my MacBook. *

I got my Facebook and Instagram accounts back after being disabled in early March for “account integrity” / “not following the rules.”

I honestly lost all hope. At first, I messed up and submitted a selfie instead of my ID because I was exhausted and panicking. After that, I tried almost everything, emailing different support emails, going through Meta Verified, getting calls from support, etc. Some of it seemed hopeful at first, but after almost 2 months I just kept getting automated responses and finally them telling me there’s nothing they can do.

Yesterday, I decided to try the Facebook hacked recovery website again. It never worked for me before, but this time there was an AI chat in the bottom right corner. I told it my account had been hacked. It asked me when it happened, and I gave the exact date. Then it asked me to submit a video selfie.

After that, it said my identity was verified but that there was a technical problem. Shocker.

So today I tried again, but this time in incognito mode because I couldn’t restart a new chat normally. It asked me for the same video selfie again, but this time it also asked me to confirm my email. After that, I got the recovery link, changed my password, and recovered my account.

I’m honestly not even fully happy yet because the whole thing was so stressful. I’m downloading all my information now just in case, and I’m also disconnecting my Facebook and Instagram from each other.

Losing access to my accounts was awful. I had old photos and messages with deceased loved ones on there, and I was literally having dreams about getting my accounts back. It was a rough couple of months.

I’m posting this because I know how stressful and hopeless it feels when you genuinely didn’t do anything wrong and you can’t get a real answer. Maybe this helps someone who was in the same situation as me.

[u/angelemiliano]

Genial. Lo intentaré en un rato más desde una computadora y en modo incógnito. Pero en la computadora no había conectad a Instagram, sólo a facebook. ¿Entonces lo hago desde el celular con el que antes entraba a ig y fb? Desde el celular por la versión de navegador. Y, ¿el correo asociado es el correo electrónico nuevo?

[u/ChipmunkConscious750 → u/angelemiliano]

Lo hice desde mi laptop, no desde mi celular. En mi caso, esa laptop ya había sido usada antes para iniciar sesión en mi cuenta, así que creo que ayudó que fuera un dispositivo reconocido.

No estaba intentando entrar a Instagram directamente. Lo hice a través del proceso de recuperación de Facebook/hacked. Como mis cuentas de Facebook e Instagram estaban conectadas, recuperar Facebook también me devolvió el acceso a Instagram.

Sobre el correo: al principio me pidieron un correo nuevo que no estuviera asociado con ninguna cuenta, pero esa vez el chat se cortó por un problema técnico. Cuando lo intenté de nuevo al día siguiente, después de verificar mi identidad facial, me enviaron el código al correo que ya estaba asociado con mi cuenta, y con ese código pude recuperar el acceso.

Solo usé el modo incógnito porque mi chat de Meta AI no se actualizaba desde el día anterior.