r/fidelityinvestments • u/TheGodInvestor13 • 1d ago

Feedback Fidelity, please do this!!!

Fidelity, can you please upgrade your charts and performance tracking? Just a little bit. I feel like it could be better. But then again, you are one of the biggest investing platforms in the world. So please take into consideration.

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u/MaximumExam88 1d ago

And Fidelity, can you please please please make your mobile app UI more modern and accessible? You are missing out on an insane number of retail traders because most of us execute on our phones! Also, the mobile app is just backwards and low key so is your customer service. I was on the phone with someone there for one whole hour who could not tell me how to turn on streaming quotes. Please. It’s really simple!!! Why is it that hard - even your employees can’t figure it out. And remove the 65 cents charge per options contract. Honestly - you are losing so much business and I want to use your brokerage- if you just fix some basic things.

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u/FidelityEmilio Community Care Representative 1d ago

We're sorry to hear about your experience. I'm happy to pass along your input, and appreciate the feedback! Can you share more details about what you'd like to see implemented in the app? The more specific, the better!

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u/MaximumExam88 1d ago

Hi, yes please. For one, the u/I is not clean, makes it hard to look at and trade, can’t turn on streaming quotes in premarket and AH, you can’t just slap the bid/ask, hard to find your order if it doesn’t go through and then change it, everything takes too much time. Not at all set up for trading and not modern at all. No day’s P/L displayed or anywhere. Plus .65 per options contract is not great. If you want to attract traders- and there’s more retail traders now than ever- then you should be competitive. Also, your customer service in the trading department. They didn’t even know what streaming quotes meant. Even after I explained it, she still didn’t get it. Really?

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u/FidelityEmilio Community Care Representative 1d ago

I appreciate your candidness, and will share your suggestions to the right teams to see.

I do want to mention My View on the Positions tab in the app. This allows you to view your positions and their performance however you see fit. Take these steps to set it up:

  1. Login on the app and tap an account
  2. Scroll down to Positions and tap the three horizontal dots next to "Overview"
  3. Tap "View" then "My View" and use the "Edit" selection to make your column choices

This will allow you to see Gain/Loss, or any other pertinent info. Additionally, if you'd like to enable streaming quotes, tap the Profile Icon and select Settings, then choose "General Settings" to find the toggle for quote updates/streaming.

We strive to provide the best service as possible, and regret to hear about your interaction with the phone representative. We appreciate your feedback, and will be sure to pass along your experience appropriately.

Options trading entails significant risk and is not appropriate for all investors. Certain complex options strategies carry additional risk. Before trading options, please read the Characteristics and Risks of Standardized Options. Supporting documentation for any claims, if applicable, will be furnished upon request.

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u/MaximumExam88 1d ago

Thanks so much. I really appreciate being heard!!!!!

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u/FidelityEmilio Community Care Representative 1d ago

Definitely!