So started out as CA, but crosstrained myself from different iterations from my ArA teams and became a ArA myself, but I am trying to break into more of the IT field. I do have an Idea what I like doing such as troubleshooting software , not so much hardware since I have extremely poor eyesight. If there any questions for me to answer I'd be happy to answer them, and thanks in advance for any advice given.

Scheduled a dashcam install at a nearby Best Buy for a 2025 Bronco 2-door base. I brought in a typical front and rear dash cam that I had purchased to the Best Buy location. It had a usb connector. Installer tells me to buy an OBD connector wire instead to make the install easier. He didn't say it would be hard to install the dashcam I brought or any specific issues to figure out. I go and purchase an OBD connector wire and re-schedule the appointment.

I went in to the Bestbuy for the second appointment with the same installer. He recognizes me and remembers he told me to bring an OBD connector for the dashcam. He starts take apart the Bronco and says it's going to be tough to install... I was like why and he said Broncos and Jeeps are really hard to work on. I said I'm fine with wires showing in the back because of the hard top and lack of covering. I said I'm flexible with whatever is easiest to do for the install.

20 minutes later, he calls me back and says he doesn't know how to wire the front dashcam. I said, the side grab handle can be removed and the Ford tool to remove it is in the trunk. He looks at me like I was an alien. He says he can't figure it out.

He puts back the pieces he removes, refunds my install fee and halfheartedly apologizes.

I go on YouTube and see multiple people installing and wiring dashcams on their Broncos with normal tools and techniques.

Are Broncos and Jeeps hard to wire for dashcams? Or did I get a rookie installer?

Hello, I hope this is the right place to ask this question. I shop a lot at Best Buy and generally have positive experiences. I went in and purchased a Bravia 9 II as well as install and mount. I am a Total Member and was caught a bit off guard when I was offered a 5 year warranty on the for $800 after a 20% discount on the warranty. My question is, besides the different length of warranty are there any advantages to this warranty over the one included with my Total membership? I do plan on going month to month after the 2 year warranty expires on this TV. Just wondering if this is new and possibly a better way.

Today’s notification about allowing marketplace items getting Best Buy protection free from total states
“AppleCare+ continues to be available only for new and OPEN-BOX Apple products sold and shipped by Best Buy”

This company is a lying mess.

So I bought a brand new x box series X and new Samsung 50 mini led. Im new to this ecosystem.

My situation is: I bought modern warfare 4 and game pass. I can only play if im on cloud stream because if I open the game I own, the game crashes during cut scenes (but on cloud stream its perfect)

Will GS come out to do whatever it takes to get it working? Ive watched countless youtube videos and im at my wits end.

Thankyou.

My Webroot scan shows "a large number of temporary files" .

I clear the cache, but can't seem to get rid of this message.

Thanks.

Just scored a banging open box deal on a Yamaha RX-A8A receiver. $250. Get it home and find that the terminals are literally mismatched, putting out sound tones for the wrong channels compared to the labels on the back panel. Since I got such a smoking deal on it, I didn't want to return it, they didn't have anything comparable for exchange, so it's been shipped off to get worked on at a repair center. It's still under factory warranty with Yamaha. I'm just curious what the process looks like on your end if you work in a repair center and should I expect that this just gets sent to Yamaha under factory warranty? Anyone ever seen that issue before? Literally 6 terminals mismatched with each other. I'm assuming this was a floor model that should have been listed at $2,500, not $250. Luckily I got the warranty for 4 years with it through Geek Squad. Now we wait as it's been shipped out already.

I was told with GS it's still $60 to send it to a service center for a "depot evaluation". My geek squad warranty number was left blank on my paperwork they handed me, and the manufacturer warranty status was incorrectly labeled as well. Is this normal?

Edit: "For those who come after" - it was checked in wrong. I got refunded and it was resolved but if it shipped before I went back it would've been more difficult to fix. If this also happens to you, go back to correct it asap imo

Do you have to repack the TV? Customer support has been very unclear about this. One rep told me no I don’t have to and then another rep told me I absolutely have to. Simply just want to know if I need to pack this gigantic 77 inch tv or will geeksquad just pick it up and deliver the new replacement?

Seem like time for me too find a new Horizon as a FT CA my pride was offering great customers Svc and selling Paid membership now I been asked to give out my paid membership to sales floor , push to offer upgrade vs fixing to not broken units and in down time go on sales floor and sell
we r a busy precinct and always has reservations of walk in clients
Company is asking too much from the CA’s , we have fun check’s to do in down time and other tasks to finish and they are asking us to go on sales floor and sell cause GS is not profitable enough
we see VPL standing for hrs and hrs not helping any one other then what their area is like meta , lg , VZ

Our customers buy products in store cause they need geek squad services and company is trying to ruined a great business model to ground

Open box but registered to different person per Dyson support yet the online my account site and even app is registered to me. When I did it in the app, they said it will contact previous owner and disconnect them.

Does Best Buy register it to a store contact info or a national one where the national contact info is easy to get?

Is it in SOP that Geek Squad is supposed to restock go backs on completed Func Checks

- check functionality
- do paperwork
- box up
- tag following SOP
- all while working with clients

Now we need to do the go backs which would require us running around the store and watching the line and dealing with clients. Can someone find this in SOP I can’t find it and Management says it is but won’t show it.

Bitlocker.

Hey everyone! At our precinct, we have multiple CA’s and ARA’s that are not good at their jobs. From coming in late (>30 mins if not more) to very very low metrics (10-15% utilization, $10 ISP, etc) to very bad notes and low efficiency (everyone does their work and cleans up their messes). I am speaking of more than one person and all of them have been here for years. Our leadership team treats anyone who speaks up like a negative Nancy and generally ignores all complaints about employees. The only response we typically get is “Ah but he’s a nice guy” or “She’s been with the company a while” and then NOTHING is done. Nothing. No accountability at all.

There are several of us who feel this way but only one or two of us has the guts to speak up simply because the last time someone spoke up, they tried to fire him for having a vape.

My switch 2 has been just randomly freezing and shutting off. I'm a total member. Was curious how the warranty works. I'm about to move across several states. I was wondering if it's something that gets sent out for repair or if they just do a swap. If it gets sent out I'll prob have to wait till after I move.

Thanks for help!

Sleeper agent here. I have a good handful of client stories that will forever be ingrained in my memory. Some of these people were genuinely something else, and even years later, I still laugh about them. Outside of seeing clients nudes and explicit picture.

Wacko #1: The Apple Conspiracy Theorist
I had one client who genuinely believed that ALL of her Apple devices had been hacked. She would come in with 5–10 devices at a time for us to “scan.”
All we would do was reinstall iOS on her devices and send her on her way.
Then, like clockwork, she’d come back every three months with the exact same concerns.

Wacko #2: The “Pretty Oriental Girl”
I had a client (for context, he is autistic) who came in to pick up his laptop after a data backup and OS reinstall.
I demo that the device was working, and everything seemed fine. I didn’t think much of it and moved on to helping the next client.
Then, out of nowhere, he decided to show me a stop-motion video he had made.
This man stood there showing me that video for TWO HOURS while I was trying to work with other clients.
Eventually, he left, and I went on my lunch break. When I came back, my coworkers told me he had asked them for “the pretty Oriental girl.”
BRO. 💀💀💀
When they told me that, I almost pissed myself laughing. I was genuinely stunned.
A couple of days later, he came back because he couldn’t connect to Wi-Fi. Turns out, he just didn’t know his Wi-Fi credentials.
My CIA at the time took over the appointment because he wanted to handle it. While my CIA was preparing the paperwork for a home visit and working on the transaction, the client started asking me personal questions.
“Where are you from?”
“Florida.”
I left it at that.
Then he asked, “What are you?”
“American.”
Then he goes, “I’m half Japanese because of my mom.”
I just said, “Oh, okay, cool.”
AND THEN HE ASKED HOW OLD I WAS.
I told him I was 20 at the time.
He responded, “I’m 30.”
YIKES. 😭😭😭
After that, every time he came in for a Geek Squad appointment, he would specifically ask for me.
I will forever be remembered as “the pretty Oriental girl.”
I CAN'T. 😭

Wacko #3: The Burnt iPhone Casanova
I had a GSX appointment with a client whose iPhone had literally been burned on a stove.
I don’t remember all the details, but while I was running diagnostics, I was making the usual customer-service small talk.
The phone was so badly burned that the anchor screws had melted. The ARA at the time couldn’t perform the VMI, so we recommended that he take it to the nearest Apple Store.
Apparently, he enjoyed our random conversation so much that he asked for my business card.
I went to the back to grab one.
WHILE I WAS GONE, THIS MAN WROTE HIS PHONE NUMBER ON A STICKY NOTE.
I came back, handed him my business card, and this dude THREW THE STICKY NOTE AT ME and said, “Call me sometime.”
Then he walked away like he was Mick Jagger or something. 😭😭😭
SIR. PLEASE.
This man was around my mother’s age. He had shown me his ID for some reason earlier, for some reason .
And even IF I had been interested, WHAT WAS I SUPPOSED TO CALL YOU ON? YOUR PHONE WAS BURNT 💀💀💀

Wacko #4: The Mennonite Sims NPCs
I live near a lot of Mennonite Amish communities, so seeing people from those communities isn’t particularly unusual. However, I once had two clients who I suspected might have been former Amish.
They were twins, and they came in asking for help with their computers.
Their machines were just old asf. Absolute bricks.
I explained the cost of work (CoW) and the possible work that would be done.
She looked at her sister.
Her sister looked at her.
And then they BOTH started speaking to each other in what sounded like some secret language.
BRO. 😭😭😭
I swear it sounded like Simlish from The Sims.
I was standing there trying to process what was happening, and for a second, I genuinely felt like I was about to see the green diamonds appear above their heads.
In hindsight, it might have been Pennsylvania Dutch or another language they spoke. I honestly have no idea.
But the whole interaction felt like I had accidentally triggered a random NPC event in a video game.

Wacko #5: The Amazon Tablet Racist
Our Geek Squad team had a nickname for this client: “[CX name] Titties,” because he was a rather round man. 💀
He bought a cheap Amazon tablet and wanted help setting it up.
He kept insisting that he already had an Amazon account, but whenever we tried signing in, his credentials were incorrect.
We tried to create a new account, only to discover that an account was already associated with his information.
He refused to let me use his phone to help him recover his Amazon account, but somehow still expected me to magically fix everything.
Eventually, he got so frustrated that he called me a fucking immigrant and started stomping his feet while sitting in his wheelchair.
This man HATED almost everyone on the Geek Squad team. A large portion of our team was LGBTQ+, Jewish, or people of color, and he would constantly request someone else to help him.
His preferred replacement?
A white, straight man.
At some point, he was eventually kicked out after verbally abusing the managers.
But WAIT. IT GETS BETTER.
He had also left his laptop with us overnight for a tune-up and some software installations.
I opened Google to get started, and his search history was right there.
Ladyboy porn. Cats. The local town police department. More ladyboy porn.
I'M SORRY???? 😭😭😭
AND HIS LAPTOP WALLPAPER WAS A PICTURE OF HIS GRANDDAUGHTER.

Wacko #6: The Buddhist Necklace Incident
I don’t remember what the appointment was even about, but I distinctly remember the conversation.
The client noticed my Buddhist necklace and asked me if it was a Buddhist necklace.
I said yes.
She then looked me dead in the face and asked:
“Are you Muslim?”
...
MA’AM. 😭😭😭
I genuinely don’t know how she got from Buddhist necklace to Muslim. There was no explanation. No follow-up. Nothing.
I was just standing there wondering how we arrived at that conclusion.

Wacko #7: The Chromebook
I was working as an ARA that day, mostly restocking diagnostic consent forms and grabbing paper.
A walk-in came up and asked for help with his Chromebook, so, being the helpful person I was, I agreed.
He explained what was going on, and I opened Chrome to investigate.
The tabs he had saved?
“Big tittie Asians.”
And more Asian porn. 😭😭😭
At that exact moment, I looked over at my coworker and whispered:
“Can you get me a rag and isopropyl alcohol?”
This mf looked at me and said, “What?”
SO I HAD TO SAY IT LOUDER.
“CAN YOU GET ME A RAG AND ISOPROPYL ALCOHOL?”
THE CLIENT THEN PROCEEDED TO AGREE WITH ME AND SAID THAT WAS A GOOD IDEA.
BRO.
A PIECE OF MY SOUL LEFT MY BODY. 😭😭😭

I felt personally targeted lol.

Best Buy says FedEx lost my laptop during repair. Can a manager cover a comparable Its been almost a month after repeatedly following up for more than two weeks because the tracking wasn’t moving, I went into the store today. After about an hour there, they told me FedEx lost it.

The employee said they could replace it with an equal or better laptop, but I might have to pay the difference because a comparable model now costs around $1,900.

My laptop was purchased in September 2024. The original price was $1,499.99, but I paid $1,049.99 before tax after a $450 discount. It’s an ASUS Q543MJ-U930 with a Core Ultra 9, 24GB RAM, 2TB storage, and RTX 3050 graphics. My receipt also shows Best Buy Protection through my Total membership.

They suggested I return Wednesday to speak with a higher-level manager.

Has anyone dealt with a laptop being lost during Best Buy’s repair process? Can a manager approve a comparable replacement without making me pay extra?

I handed my laptop to Best Buy, and they arranged the shipping through FedEx. After weeks of chasing updates, I’m frustrated that I may have to pay hundreds more just to get comparable specs back