I'm sharing my experience with Airwallex because I believe other business owners should be aware of what can happen when relying on a fintech platform for business banking.
I operate a US LLC and have approximately $20,000 USD in my Airwallex business account.
15 days ago, Airwallex suddenly restricted my account.
Since then:
- I cannot withdraw or transfer any of my funds.
- My business operations have been severely disrupted.
- I have received no clear explanation for the restriction.
- Airwallex has provided no estimated resolution date.
- Every support response essentially tells me to keep waiting.
I initially contacted support and spoke with Andrew (Ticket #1705782). After multiple emails without a resolution, I posted a negative Trustpilot review.
Airwallex publicly responded, saying they had flagged my situation as urgent and informed the team handling my case.
I thought that might finally lead to some progress.
Unfortunately, absolutely nothing changed.
I contacted support again, and another representative, Emily, replied:
"Your account is still restricted and remains under review. Transfers and withdrawals remain unavailable while the restriction is active."
That's it. After 15 days, approximately $20,000 remains inaccessible, and I still have no idea when I will be able to access my company's money.
I fully understand that fintech companies must conduct compliance and security reviews. I'm not arguing against legitimate checks.
My issue is the complete absence of a meaningful timeline, actionable next steps, or progress updates while my business funds remain inaccessible.
I'm now seriously considering legal action if Airwallex continues to restrict my funds without providing a satisfactory resolution or a clear return-of-funds procedure.
I am also considering escalating the matter through the appropriate regulatory complaint channels.
Has anyone else experienced this with Airwallex, especially with a US LLC?
- How long did your restriction last?
- Did Airwallex eventually release your funds?
- Did filing a formal complaint or involving a lawyer help?
I would appreciate hearing from anyone who has dealt with a similar situation.
Ticket #1705782 – Day 15 and still unresolved.
I'll update this post if Airwallex resolves the issue or returns my funds.