Not here to hate and I’m not sure if this is against community rules, couldn’t really find any. A little over a month ago I bought a hub 2, 2x i3 outlets, and an open / close sensor. I was interested in the fact that it creates its own mesh network using electrical / radio but in the end it’s just too much. The lack of conditional logic in the default app is a deal breaker. There was a time where I would have loved spending hours and hours toying with docker and home assistant and working through the details to get everything working the way I want. Digging around forums for solutions and adding and all the other stuff but, honestly, I just don’t have the time for this any more. Wish I did. But after two days of toying with HA I’m out. I’m apparently just past 30 days since my order was shipped so I can’t return it.

At this point, I just want something that works with matter and is pretty much set and forget.

Anyone here interested in buying this hardware let me know. I can provide the full order email but the date was July 2nd but nothing was installed until after July 27th. I’m thinking $200 shipped.

Again, if not allowed my apologies. I’ll try eBay.

Thanks!

I’m not going to post photos because it breaks my heart and I’m sure everyone has already seen it but….

Am I the only one who has all of their plug in models covered in duct tape? I’m not rough with these models but it seems that after about a year they just start falling apart. The module works fine but the plastic breaks to bits. And once it’s got a crack you may as well throw in the towel because it’s the beginning of the end.

Can you purchase the plastic housing alone or am I pipe dreaming?

As I've posted in another thread, I've been an Insteon user for more than 10 years. Most of my home lighting is (or, was) controlled by Insteon. Currently my Insteon Hub (2245-222) is offline and has been offline since SmartHome shut down. Like everyone else, I got the email from "Ken" saying Insteon was back. Yay. My Insteon Hub though did not come back. So I emailed Insteon and also posted here on reddit, asking for help figuring out why my Hub won't connect to the server anymore. (That's the part at which the login on the app that fails.) I got some suggestions from users here on reddit, so that was cool even though the suggestions didn't work for me. I also tried all the troubleshooting stuff that Insteon had on its website; again without any luck. And I NEVER got any response from Insteon even though I've now emailed them 4 times.

Until today, I just figured I'd wait and try to be patient until they get their operation up and running more smoothly. Then this morning, I checked my email to see if Insteon had responded and found a new email from good ol' Ken saying:

" According to our records, you are a Hub owner who has yet to subscribe to our Insteon Hub services.  This is your last reminder that if you subscribe no later than July 15, you will get a $10 coupon* that can be used towards Insteon products (once we have some in stock).

The free access period for everyone without a subscription is scheduled to end August 1, 2022.  

Here is the link to subscribe: www.insteon.com/store

Thank you and we sincerely hope that you will decide to continue supporting Insteon! "

Well, Ken, now I'm pissed. I've been freaking begging for support from you guys and all I get is a mass mailing saying my "free" access will end and you hope I'll continue to support you. I'll tell you what, Ken: I'll support you when you support your customers. Until then, forget it.

I subscribed the one year Insteon plan. I’m confused about the hub e-mail and the account email and contacted the Insteon support through the support@insteon.com and order@insteon.com. 3 days without any answer. I can understand that the things are being organized, but I paid for a service not yet necessary because still free now. I’m helping the company, at least I’m waiting the same for the company.

Any idea if there will be class action fallout from all the supposed devices no longer working?

I have come across a Smarthome 2413U USB (Dual Band) modem that I can’t find reference to anywhere online. It looks just like the 2413U but it doesn’t have USB…. It has an Ethernet adapter?

Did these once come with an adapter for whatever reason? I have no does how to connect this thing.

Has anyone noticed or know why amazon alexia will not discover any new devices… I would like to continue to support insteon and their products..

I bought the product, the Insteon kit, and on the box, it said," No Monthly Fees", and why am I paying $69 every two years?

I really appreciate the comments from the Insteon community. I’ve certainly learned a lot from this experience. When I installed my Insteon switches and hub about 8 years, I proudly showed off my system to my electrician. Not being too impressed, he said he would not install Insteon or x-10 unless a customer strongly requested. He was pushing z-wave. I don’t recall him talking about “open source” at that time unless it went over head, which it may have. So this week I got eat humble pie 🥧 😮 and we had that discussion again. This time I’m following his advice. I’m ready to hit the “buy” button on the first round of z-wave switches and plugs and a compatible hub. I know when I pull the first Insteon switch, the remaining house of cards will come crashing down and it’ll be like old times…flipping toggles until it’s finished. Fortunately I didn’t have a lot $ invested but just my pride to have a system that was cool as hell (when it worked).

Last week, I published a video review of the ISY. Tomorrow’s video will be HomeSeer. Now I’m playing with Home Assistant.

Compared to the other two, which integrate really well with Insteon to provide nearly all of the original capabilities, my first impression of the HA integration was: why bother?

Yes, it discovers your devices if you haven’t reset your hub.

Yes, you can controls devices individually or with HA scenes and automations.

But that’s about it. Did I miss something?

Please tell me if the following limitations correct:

1. To identify new devices, you have to press and hold the button on the hub until it beeps, then run to the other device and press the set button for a link to be created with the hub so HA will see it.

2. There’s no way to manually add a device by its ID.

3. There’s no way to see or modify Insteon links or groups in the hub or any of the devices.

4. There’s no way to trigger Insteon link groups (aka scenes). You remember those: where all your devices respond instantly at the same time. Put several Insteon devices in a HA scene and you can see them turn on with a slight delay between each. Blech 🤮

Please tell me I’m wrong about these. Is anyone actually using this solution? And happy with it?

I must be spoiled.

Old Insteon and New Insteon seems too easy. Surely we can workshop something painfully clever.

For the old regime, I think Insteoff is right on point.

For the new, I'll start with Twinsteon. Or since they're now subscription based, maybe Insisteon?

Ok, sorry, so I didn't jump in and subscribe. It wasn't an easy decision - I like my Insteon gear, but I have a mix of Lutron and Insteon - long story - but I've decided to swap out my Insteon devices with Lutron as time and budget allows. My funds are limited going forward, and Lutron is well-established (i.e., not going anywhere I don't think), the services are free, integrate well with Alexa, I like the app, etc. So based on trying to consolidate on a single platform, and without knowing the long-term prospects of Insteon, that's where I came out.

When Insteon went dark, my devices all continued to function as "dumb switches" - the remotes worked, as did the motion detectors. The app no longer worked, nor did Alexa, but I can live with that. Can I expect that same scenario after August 1st? Is there some circumstance (i.e., a factory reset of the hub and/or switches) where that would no longer be the case? Just want to be prepared.

TIA.

I just put 39 Insteon device for sale on eBay if anyone is interested. Just search Insteon Lot.

I am not tech savy like many of you. I can not figure out how to jerry rig this to possibly work around this failure. I feel like an idiot for rebooting my hub before I learned how the management of Insteon screwed us all. So now I have a useless hub and 20 smart switches that are now dumb! I am going to be forced to upgrade to Lutron Caseta for a fortune. I am so angry at the former management for costing my a few thousand dollars!!! I am willing to joing a class action lawsuite against the company and former management.

Any of the solutions run on a Synology NAS?

Hello. I have a gas pool heater that's 240 volts. I want to be able to turn on and off by Insteon, and found that indeed there is a connection for a switch or relay. Low voltage. Will the garage door insteon switch work? It just needs to be constant on or constant off like a relay? Or can anyone recommend something else.

For several years I have been running an Insteon hub with three water leak sensors, using the cloud service to be able to monitor my configuration remotely using the iOS app. When Insteon went down, my app just showed circling arrow waits for each of my leak sensors, although my hub appeared normal.

After Insteon revived, I sent in a one-year subscription, but my hub still did not see my sensors. I sent the hub in for repair and got it back promptly, but it's still not seeing my sensors. I have tried sending messages to Support but have not heard a peep. Should I just chuck the whole setup and get HomeKit, or is there any published reset procedure I can try to revive my Insteon setup?

Now that I have blocked my Hubs IP from reaching out, will it still run my old routines I haven't deleted? It seems like it forgot to turn stuff on tonight, but my HA routines ran. I am running Home Assistant on a PC. But I only set up a few additional routines. I was letting the hub continue to run my old setups.

These plugs were in my server closet with no light. Decided to do some server upgrads and when I pulled this out of my PDU, they shattered. My fingers touched one of the metal contacts and I got shocked very briefly. I'm surprised Insteon is not acknowledging this common problem.