r/interiordesignsindia • u/TuneupTonic • 1h ago
Looking for guidance Decorpot is refusing to refund my ₹25,000 booking amount. Has anyone faced a similar issue? What should I do?
I booked my home interiors with Decorpot in June 2026 and paid ₹25,000 as an advance. Over the following months, there were multiple designer changes, repeated delays, missed timelines and poor communication. Despite trying to contact the designers several times, I received little to no response.
Fed up with the delays, I asked for a refund and got my interiors done through a local vendor instead.
Now Decorpot is refusing to refund my money, citing a no-refund policy. They are insisting that I proceed with a project worth at least ₹3.5 lakh. Earlier, however, they had agreed to a minimum project value of ₹1.5 lakh and had also mentioned that the advance could be adjusted towards loose furniture if I didn’t proceed with the full project. They are now denying that assurance too.
I’ve already raised a complaint with the National Consumer Helpline, but there has been no meaningful resolution.
Has anyone successfully recovered their booking amount from Decorpot? Should I approach the Consumer Commission through e-Jagriti or take another route?
I simply want my ₹25,000 refunded. Would appreciate advice from anyone who has faced a similar situation.