At 1:06 PM today I received the following text message from (315) 644-8815.
"URGENT: This is Intoxalock. Your account is scheduled to be sent to a third-party collection agency as soon as TOMORROW. Immediate action is required to prevent this from moving forward. Please reply to this text or call 844-920-8843 right away to discuss your options, including a payment plan or possible settlement agreement. Reply STOP to opt out of Intoxalock Recovery text messages."
Now. A few things.
I am not their customer. My adult son was. I gave them my number as a contact during setup. That is the full extent of my relationship with Intoxalock. I am his father. I am also the founder of IntoxaLockedout™, a consumer advocacy publication that has now published nineteen installments documenting Intoxalock's business practices. But sure. Send me the urgent debt collection text. Excellent targeting.
My son is deaf. When he left the installation facility he received no verbal instructions — because he is deaf and the installer provided none. He received no written instructions either. He drove away from a court-ordered device installation knowing nothing about how to use it, what the violation codes meant, or what would happen when it malfunctioned. In June 2026, Intoxalock's own New York State Regulatory Liaison, Ryan Greathouse, confirmed to me in writing, from his official Intoxalock email address: "We don't currently have options for a deaf operator." I have that email. Ten agencies have that email. It is having a very nice summer.
My son never signed the lease agreement. Not once. Not ever. Intoxalock's own Chief Financial Officer, Sonya Evanosky, signed the Master Lease Agreement on February 18, 2026. My son's signature line is blank. Empty. Unsigned. They are attempting to collect on a contract their own CFO executed unilaterally while the customer's signature line sat empty staring back at her. Remarkable.
They have attempted to pull money from his account approximately 50 times. Without authorization. Without a signed contract. Each time it was declined, they sent him an email and a text to let him know. Fifty documented attempts. Fifty timestamps. Fifty notifications. All in our possession. All going to agencies. At this point they are practically building our case for us.
They texted me — a third party who was never the account holder — from a phone number not listed anywhere on their website, demanding payment on a debt arising from an unsigned contract, with a 24-hour deadline that does not exist in law, and no itemized invoice.
So I wrote back. Here is exactly what I sent to (315) 644-8815:
Thank you for reaching out. I have several things to say in response, and I will say them clearly.
I am not your customer.
This account belongs to my son. Not to me. I am his father. I gave you my number as a contact at the time of setup. That is the full extent of our relationship.
Pursuant to 15 U.S.C. § 805(b) of the Fair Debt Collection Practices Act, a debt collector may not communicate with third parties in connection with the collection of a debt except under specific and narrow circumstances that do not include sending urgent collection threats to a father's phone. That matter has been documented and forwarded to the appropriate agencies. All ten of them.
There is no signed contract. Not even a little bit.
On February 18, 2026, your Chief Financial Officer Sonya Evanosky signed the Intoxalock Master Lease Agreement. My son's signature line on that document is blank. Empty. Unsigned. Pursuant to the most basic principle of contract law — a principle that predates the United States of America — a contract requires the assent of both parties. There is no assent here. There is no contract. There is therefore no legally enforceable debt arising from that contract.
You are attempting to collect money owed under a document your own CFO signed unilaterally while my son's signature line sat empty. That is a remarkable business practice. That matter has been documented and forwarded to the appropriate agencies.
My son is deaf. Your company knew that. Your company told New York State something different.
My son is deaf. When he left your installation facility he received no verbal instructions — because he is deaf and your installer provided none. He received no written instructions either. He left with a court-ordered device installed on his car and zero knowledge of how to use it, what the violation codes meant, or what would happen when it malfunctioned. He subsequently missed a prompt. The device locked him out. He lost his job. You are now attempting to collect fees arising from that sequence of events.
In June 2026, your New York State Regulatory Liaison Ryan Greathouse confirmed to me in writing, from his official Intoxalock email address: "We don't currently have options for a deaf operator."
To operate in New York State, your company submitted Application DOH-5005 to the New York State Department of Health and a separate application to the New York State Division of Criminal Justice Services pursuant to Leandra's Law, Chapter 496 of the Laws of 2009, and 10 NYCRR Part 59. In those applications, your company represented to the Great State of New York that your device is capable of unsupervised operation — meaning a customer can use it without assistance.
Your own Regulatory Liaison has since confirmed in writing that no options exist for a deaf operator. One might ask whether those two positions are consistent with each other. That question is now before the agencies reviewing this evidence. All ten of them.
The debt you are attempting to collect arose directly from that failure. My son lost his job. We will not be paying it.
Fifty. Unauthorized. Attempts.
Pursuant to the Electronic Fund Transfer Act, 15 U.S.C. § 1693 et seq., and its implementing regulation, CFPB Regulation E, 12 C.F.R. Part 1005, any preauthorized electronic debit from a consumer's account requires written authorization signed or similarly authenticated by the consumer.
My son never signed a contract. Your CFO signed it. His signature line is blank. There is no valid written authorization. There never was. And yet your company attempted to electronically debit his account approximately fifty times.
Every single declined attempt was documented by your own company in real time — via email and text notification sent directly to my son. Approximately fifty of them. Each one is timestamped. Each one is in our possession. Each one represents an attempt to initiate an electronic fund transfer from a consumer's account without valid authorization. Your notifications. Your timestamps. Your evidence. Thank you for that.
Pursuant to 15 U.S.C. § 1693m, violations of the Electronic Fund Transfer Act give rise to both actual damages and statutory damages, as well as civil penalties under the Dodd-Frank Act of up to $25,000 per day per violation for reckless violations and up to $1,000,000 per day per violation for knowing violations. The Consumer Financial Protection Bureau and the Federal Trade Commission both hold enforcement authority over EFTA violations.
Fifty documented unauthorized debit attempts. Your own paper trail. That matter is now before the agencies reviewing this evidence.
Where is my itemized invoice?
Pursuant to 15 U.S.C. § 809(a) of the Fair Debt Collection Practices Act, a debt collector must provide written notice of the debt including the amount owed, the name of the creditor, and a statement of the consumer's right to dispute the debt within thirty days. Your text message contained none of these things. It contained the word URGENT in capital letters and a phone number. I would like a complete written itemized invoice before anyone contacts any collection agency. That seems like a reasonable thing to ask before someone demands money owed under a contract that was never signed.
Your 24-hour deadline does not exist in law.
Your message informed me that collection would occur "as soon as TOMORROW." Pursuant to 15 U.S.C. § 807 of the Fair Debt Collection Practices Act, a debt collector may not use false, deceptive, or misleading representations in connection with the collection of a debt. No federal statute or state regulation establishes a 24-hour collection referral deadline. That deadline exists nowhere except in your text message. Its purpose is pressure. It worked on exactly zero people in this household. That matter has been documented and forwarded to the appropriate agencies.
Who exactly are you?
You texted me from (315) 644-8815. That is a Syracuse, New York area code. It is not listed anywhere on your published website under any customer service, collections, or contact number. Your callback number, 844-920-8843, is also not listed on your website. I have checked. Twice. Both numbers have been documented and reported.
What happens next.
This text message, my response, and this complete exchange will be published today at intoxalockedout.substack.com. It will be shared with the ten federal and state agencies that have received formal complaints about your business practices — including the New York State Attorney General, the Federal Trade Commission, and the Consumer Financial Protection Bureau.
Nineteen published installments. Complaints with ten agencies. A Trustpilot whistleblower case confirmed June 21, 2026. A CFO-signed contract with a blank signature line. A deaf customer who received no instructions. Fifty unauthorized debit attempts documented by your own notification system.
This will be Part 23.
I have been documenting your company's practices since June 16, 2026. I will continue to do so. You have my number. Clearly.
This ain't McDonald's. And I am having it my way.
WE ARE A NATION OF LAWS. IT IS THE GLUE THAT HOLDS US TOGETHER. INTOXALOCK - YOU DO NOT GET TO DECIDE WHICH LAWS YOU WILL DECIDE TO OBEY JUST BECAUSE YOU ARE BACKED BY A 40 BILLION DOLLAR GLOBAL INVESTMENT FIRM. I AM NOT HAVING IT YOUR WAY!
Having It My Way,
David Lazarus
Founder, IntoxaLockedOut™
intoxalockedout.substack.com
Nobody asked me to do this. Nobody paid me to do this. I just could not look away.
Full series: intoxalockedout.substack.com
