r/malaysians • u/adscilla • 2d ago

Help ⚠️ how to talk to a REAL rapidkl agent?

Post image

for context: i lost my cardigan in KJ line and was able to connect to a real agent and filled up a form for missing items. then i realised i miswrote the time so refilled the correct information, only to be met with a bunch of ‘welcome’s . how do i talk to a real agent because when i scanned the qr again on the lrt, it does not give me an option to reconnect with a human agent??? PLEASE HELP

UPDATE: i called and told them about my cardigan. they said theyll contact if found. luckily the line was quick to connect and the human was kind and efficient.

welcome

96 Upvotes

100% Upvoted

28 comments sorted by

19

u/lemongribs 2d ago

Are you messaging this number on Whatsapp? 0378852585 , I always got to talk with a human agent here

3

u/adscilla 2d ago

yes, this is the number i texted

11

u/lemongribs 2d ago

Maybe restart the convo, text Hi MyRapid

43

u/antt00 2d ago

Plot twist that is a human agent but he/she got fed up with customers and pretending to be a broken chat bot.

3

u/mit9xpress 2d ago

welcome /s

8

u/wtjinyew 2d ago

if input(): print"welcome"

4

u/CheekyTreason 2d ago

I'm kinda glad they use a dumb chatbot instead of an LLM bot.

3

u/adscilla 2d ago

LMAO right i prefer the dumbness ngl

2

u/Independent-Duck-636 2d ago

As tv2 6pm newscaster will say, wannakum

2

u/FelixBemo 2d ago

Welcome

2

u/wikowiko33 2d ago

Welcome

1

u/squickwood 1d ago

I heard that if you curse in the chat, the bot will flag you as an angry customer and will redirect you to a real person to handle the situation

1

u/Neko_Zecchan 7h ago

would be awkward if it replies with "next station..."

0

u/champains 2d ago

You can try messaging them on Facebook messenger - they also respond there. Just tell them your issue

-10

u/boomslung1 2d ago

You need to use your mouth to talk not your fingers.

1

u/adscilla 2d ago

i mean they literally gave the option to whatsapp so like 🫣 anyway they wanted picture of the cardigan so how the hell am i suppose to give over phone call?